• Responsible for leading and coordinating all technical aspects of AC power substation projects. • Direct the efforts of engineers and designers, coordinate with sourcing and the project team on technical matters to meet project specifications, cost control, and schedule objectives. • Interface with internal and external team members such as principal engineers, Protection and Control Engineers, Civil Structural Engineers, Electrical Physical Designers, Draftsmen, Project Managers, Sourcing, and support organizations. • Directly responsible for the entire substation outdoor design. • Must oversee if not self-perform related primary studies and calculations as well as development of the bills of material. • Writing high voltage equipment specifications and issuance of material purchase request forms, and vendor quotation evaluation for substation equipment including high voltage circuit breakers, switchgear, disconnects, high voltage power transformers, high voltage cable, and protection and control systems. • Can develop scope of work documents with deliverables and schedule for subcontracted engineering work and oversee the successful completion of the work. • Single point of contact for technical issues for the customer and project manager. • This is a customer facing role that requires a strong presence in front of the customer and demonstrated commercial experience such as Project Management. • Work on development of proposals including writing and/or reviewing technical specifications, estimating design man-hours and materials, supporting sourcing for vendor quotations, directing designers and draftsmen on drawing requirements, and the development of clarifications and exceptions as well as technical responses.

What is PerfectServe? PerfectServe offers Best in KLAS clinical communication and physician scheduling solutions and is a Leader in the Gartner Magic Quadrant for Clinical Communication and Collaboration.We have seen an 88% growth rate over the past three years and need strong team members to help us continue to grow! PerfectServe’s mission is to accelerate speed to care by optimizing provider schedules and dynamically routing messages to the right person at the right time in any care setting; advancing patient care and clinical workflows. By joining PerfectServe, you will have the unique opportunity to come alongside us as we further our vision of putting all of these solutions together to provide optimal patient outcomes and faster patient care interventions. By improving speed to care and cross-continuum communication, we save lives, reduce length of stay, minimize re-admissions, and bring joy back to caregivers. We have an incredible portfolio of customers, with new ones recognizing the value of our solutions and joining the PerfectServe family every day. The Technical Lead supports a portfolio of customers and provides technical expertise to account teams and clients, driving optimization, adoption, and ensuring service excellence. This role delivers tactical day-to-day support, manages escalated issues, and oversees complex configuration changes for all business segments. What You Will Do• Provide tactical day-to-day technical support to operational contacts.• Understand clinical workflows and apply PerfectServe solutions to improve them.• Partner with customer contacts to enhance adoption, train on self-administration best practices, and optimize account configurations.• Utilize Zendesk to ensure accurate and timely resolution of service requests in collaboration with the Support Center.• Manage, resolve and document complex and escalated requests and configuration changes.• Prepare and analyze reports for business reviews, utilizing custom reporting and analytics tools.• Contribute to product, process, and best practice documentation.• Provide tier-three technical support and collaborate on product feedback and enhancement requests.• Investigate and thoroughly document reported technical client concerns What You Will Bring• Strong technical expertise and ability to apply PerfectServe solutions in complex environments.• Ability to manage multiple tasks and resolve technical issues under pressure.• Excellent relationship-building, written, and verbal communication skills.• Exceptional customer service mindset with a commitment to exceeding expectations.• Adaptability, strong work ethic, and motivation to grow professionally. Essential Qualifications• Bachelor’s degree or equivalent experience.• 1+ years experience with PerfectServe implementation or support preferred.• 2+ years experience supporting SaaS customers or troubleshooting technical workflows.• Healthcare or clinical workflow experience preferred.• Proficiency in reporting tools (e.g., Looker) is a plus.• Ability to travel occasionally (less than 10%). Why Join PerfectServe? At PerfectServe, we are transforming healthcare communication and collaboration to help clinicians deliver better care. You’ll work with a dedicated and mission-driven team in an environment that values growth, transparency, and innovation. **Please do not use AI tools to generate your application materials. We value authentic, personal communication and want to understand your unique voice and perspective.** We offer a salary range of $50,000 - $55,000 per year, with compensation tailored to your background, strengths, and potential to grow within the team. The salary range listed for this role reflects our commitment to pay transparency and is based on market data, internal equity, and the scope of responsibilities. compensation will be determined by a combination of factors, including the candidate’s experience, skills, and the specific team or product area they support. We regularly review compensation across the company to ensure fairness and consistency. If you are a current employee and have questions about how your compensation aligns with our ranges, we encourage you to speak with your manager or People Operations. Benefits: - Remote first work environment - Health, Dental, Vision, Life and Disability Insurance options available day one. - 401K - with match and immediately vested. - 17 company holidays, 2 floating holidays plus competitive paid time off policy - Internal Advancement Opportunities PerfectServe offers unified healthcare communication solutions to help physicians, nurses, and care team members provide exceptional patient care. PerfectServe’s cloud-based solutions enhance patient safety and reduce provider burnout by automating workflows, speeding time to treatment, optimizing shift schedules, empowering nurse mobility, and engaging patients in their own care.

• Setting direction for the team through thoughtful long-term planning • Partnering with product managers, designers, and analysts • Creating shared understanding of decision-making and team progress • Ensuring team learning and growth through mentorship • Involvement in interviewing and assessing candidates • Collaborating with other engineering leaders • Hands-on involvement when needed

• Lead a team of Fronted Engineers at all levels on a fully remote set-up in an exciting fast-paced industry. • Mentor frontend engineers across all levels, drive hiring, conduct 1:1s, and build a diverse, high-performing team. • Own the frontend architecture and tech radar for Next.js, React, and TypeScript codebases. • Lead design reviews and contribute to code and PRs when appropriate. • Eliminate SDLC friction. Design CI/CD pipelines, automate workflows, integrate DX tooling (Turborepo/Nx), and use DORA metrics to drive continuous improvement. • Enforce best practices for component design, state management, accessibility, testing, and incident management in a compliance-heavy environment. • Collaborate with Product, Design, Backend, and DevOps to align on roadmaps, API contracts, and infrastructure. Clearly communicate technical trade-offs to non-technical stakeholders.