• Actively manage and expand the existing customer base within your sales region (Central / South) • Targeted acquisition of new customers in the on‑trade channel • Manage and coordinate the sales agencies operating in your region, taking responsibility for meeting targets • Accompany export managers from our Italian partners on strategically important customer visits • Close coordination and joint visit planning with headquarters • Implement modern marketing and sales concepts to strengthen customer loyalty • Market monitoring and competitor analysis • Record and process orders via our modern SAP system

Role Description Reporting to the Territory Manager, you will be the engine of our local operations, responsible for the end-to-end service delivery for our portfolio of properties. This is a performance-driven role where your success will be measured by core operational KPIs, including guest satisfaction ratings, cleanliness scores, health and safety compliance, and supplier performance. The ideal candidate thrives in a fast-paced environment, excels at complex scheduling and problem-solving, and has a passion for creating seamless, five-star experiences. This is a hands-on role that requires strong organisational skills and a sharp eye for detail. Key Responsibilities: - Service Delivery & Scheduling - Manage the cleaning and maintenance schedules, allocating tasks to providers and ensuring timely service completion for all bookings. - Oversee daily operational coverage, responding to guest requests and efficiently managing check-in and check-out procedures. - Review new bookings to proactively plan and resource all operational requirements in advance. - Coordinate and schedule all maintenance tasks, ensuring minimal disruption to guests and clients. - Supplier & Provider Management - Recruit, onboard and train new providers, ensuring they meet our high standards for service and professionalism. - Serve as the primary point of contact for all suppliers, managing communications, tracking hours, and reviewing performance. - Monitor supplier performance through data, feedback, and spot checks to drive continuous improvement. - Process and approve client and provider adjustments as required. - Quality Control & Compliance - Implement and enforce quality standards through regular spot checks, property inspections, and adherence to detailed cleaning checklists. - Manage inventory for linen and guest consumables, coordinating orders to ensure properties are always well-stocked. - Ensure all properties comply with safety regulations by maintaining up-to-date safety certificates. - Oversee key control processes and conduct regular storage inspections to maintain security and organisation. - Guest & Client Support - Oversee the operational setup of new properties during onboarding, including photography, initial cleaning, key handover, and health & safety checks, ensuring each property is fully prepared to welcome its first guests. - Act as the primary escalation point for operational issues, managing and resolving guest and client resolution cases efficiently and professionally. - Respond thoughtfully to guest reviews, addressing feedback and implementing changes to improve future service. - Manage client and guest communication preferences related to property information and "Guest Success" initiatives. Qualifications - Proven experience in an Operations or Hospitality Management role. - Exceptional organisational and time-management skills, with demonstrable experience in complex scheduling. - Strong problem-solving abilities and a talent for handling escalations with a calm and professional demeanour. - Experience managing third-party contractors, suppliers, or a distributed workforce. - Excellent communication skills, both written and verbal. - Tech-savvy and comfortable using various software platforms and mobile apps for scheduling, communication, and task management. - A hands-on attitude and willingness to be in the field conducting inspections and meeting providers. Requirements - Location & Work Environment: This is a remote role, but you must be based in Oxford and be able to drive to properties to carry out on-site visits. - Weekend Working: Requirement to work Thursday to Monday pattern and flexible hours to meet business needs. You may also be required to work occasional evenings/out of hours to meet operational demand. - Travel Requirements: Occasional travel to other PTK territories for meetings and training. Benefits - A Global Vision: Join an ambitious company aspiring to be the global leader in short-let and holiday-let property management. - A Strong Company Culture: Our four core values—Drive, Evolve, Take Pride, and Together—guide everything we do. - Autonomy & Independence: We manage by results, not input. No micromanagement—just accountability and impact. - Professional Growth Opportunities: We encourage responsibility and development, allowing you to expand your skills as much as you can handle. - Flexible Work Arrangements: We understand the importance of work-life balance and support flexible scheduling where possible. - Competitive Salary: While there may be places that pay more, we offer competitive wages with strong career progression opportunities. - A Great Team: Work alongside inspiring colleagues in a supportive and collaborative environment. - UK-Specific Benefits: - 22 days of holiday plus an extra day off for your birthday. - Pension scheme with salary sacrifice, matching contributions up to 7%. - Enhanced maternity pay—up to 90% of salary for six months. - Bonus scheme available after passing probation. Salary £29,000 - £31,000

• Serve as a key member of the preconstruction team, acting as the owner’s representative responsible for overseeing the full preconstruction lifecycle across a portfolio of data center projects. • Responsible for GC and trade partner procurement, establishing buyout strategy, and preconstruction process oversight. • Assist in the development of procurement strategies, lead GC selection processes, and establish the frameworks and deliverable standards expected from contractors. • Develop and recommend procurement strategies for GC and trade partner selection, including evaluation of delivery methods (GMP, CM-at-Risk, Design-Build). • Lead the development of comprehensive RFP packages, including project specifications, scope of work, evaluation criteria, and contract terms. • Manage the bid process end-to-end: solicit proposals, conduct bid leveling and normalization, and prepare formal written recommendations for GC selection. • Facilitate contractor interviews and selection meetings, providing objective analysis and recommendations to client stakeholders. • Evaluate contractor proposals based on experience, qualifications, cost competitiveness, approach to preconstruction, and past performance. • Provide coordination of long-lead equipment, prefabricated equipment skids, and schedule-driven procurement items. • Establish framework for GC and trade partner cost reconciliation to ensure transparency, scope alignment, and competitive pricing. • Serve as the owner’s primary point of contact for managing the GC’s preconstruction effort, from GC onboarding through GMP execution. • Attend design, development and utility coordination meetings, representing preconstruction and procurement interests. • Define and communicate the framework of preconstruction deliverables expected from the GC, including cost trend reports, risk registers, schedule updates, value engineering studies, and trade procurement plans. • Monitor and hold the GC accountable for the quality, completeness, and timeliness of preconstruction deliverables. • Coordinate regularly with development, design, estimating, and project management teams to ensure alignment on procurement status, budget, and schedule. • Review GC cost trends, estimates, and reconciliation packages to ensure alignment with project budgets and owner expectations. • Coordinate with the WWMC estimating team to validate GC-submitted costs, quantities, and assumptions through independent reconciliation. • Identify and escalate preconstruction risks, gaps, and misalignments early, driving resolution with the GC and project stakeholders. • Travel to project sites as required for pre-bid walks, kick-off meetings, constructability reviews, and key project milestones. • Conduct constructability reviews to identify potential challenges, design conflicts, and opportunities for improvement. • Collaborate with design teams, GCs, and trade partners to develop and implement value engineering solutions that optimize cost, schedule, and quality. • Provide oversight of the GC’s preconstruction and construction schedules, ensuring alignment with project milestones and delivery commitments. • Review and validate GC-submitted baseline schedules, look-ahead plans, and phasing strategies. • Coordinate scheduling input across design, procurement, and construction activities to identify sequencing conflicts and optimization opportunities. • Support the development of phasing plans for multi-phase or campus-style data center programs.

• Lead coordination with utilities to support power delivery for data center development projects. • Manage utility engagement related to service applications, load requests, and interconnection studies. • Track and coordinate utility interconnection processes including feasibility studies, system impact studies, and infrastructure requirements. • Monitor utility schedules and infrastructure milestones to ensure alignment with development and construction timelines. • Serve as a primary point of contact between project teams and utilities. • Coordinate with utilities and engineering consultants on transmission, substation, and distribution infrastructure required to support large electrical loads. • Support planning and review of electrical infrastructure including: Utility substations, Transmission interconnections, Substation expansions, Distribution service infrastructure. • Assist in identifying potential power delivery constraints or risks during project planning. • Participate in project teams to support delivery of power infrastructure across development, preconstruction, and design phases. • Coordinate with electrical engineers and consultants to review system studies and infrastructure designs. • Track power-related project deliverables and utility milestones. • Support issue resolution when challenges arise related to power infrastructure or utility schedules. • Work closely with internal development, preconstruction, design oversight, and construction management teams to integrate power infrastructure requirements into project planning. • Provide technical input during site selection and early project planning related to power availability and infrastructure considerations. • Serve as an escalation point for power-related coordination challenges involving utilities or infrastructure providers.