• Serve as the primary technical contact for deploying our solutions in public spaces and smart infrastructures • Lead product installations and manage customer feedback, ensuring a seamless experience from start to finish. • Analyze and resolve technical issues, contributing to product improvement. • Ensure customer satisfaction. Develop and deliver training materials that help customers get the most out of the company's products and services. • Deliver onboarding training to new customers to help customers understand and adopt Outsight solutions. • Generate new sales opportunities: Identify the right stakeholders in the existing customer portfolio, provide insights on customer needs and upcoming projects to the sales team. Help close deals by answering customer questions and addressing any concerns, delivering demos of Outsight solutions and attending pre-sales customer meetings when requested. • Collaborate with other teams: Work closely with other teams, such as sales, marketing, and product development. Provide valuable input on product features, marketing campaigns, and customer support initiatives, and document Feature Requests (tagged as sales or delivery blockers).

• Serve as the primary technical contact for assigned customers, responding to inquiries, analyzing requirements, and providing guidance on wire harness design and manufacturability. • Lead customer discovery activities, including requirements clarification, engineering reviews, and project scoping discussions. • Support the sales team in pre-award activities by reviewing specifications, preparing technical proposals, and estimating material/design feasibility. • Translate customer requirements into clear internal engineering documentation, drawings, and specifications for wiring harness assemblies. • Collaborate with internal design, manufacturing engineering, and quality teams to ensure product solutions are cost-effective, manufacturable, and compliant with customer standards. • Identify risks related to design feasibility, material selection, space constraints, and electrical performance; propose alternatives and mitigations. • Troubleshoot issues related to harness design, assembly, installation, durability, and system integration throughout the product lifecycle. • Facilitate resolution of customer issues, coordinating cross-functional teams to ensure timely response and closure. • Prepare customer and internal presentations, design reviews, and technical summaries. • Maintain accurate project documentation, including change requests, engineering records, customer communications, and issue tracking. • Provide internal training or briefings to align commercial, program management, and manufacturing groups on customer design expectations. • Recommend design standardization opportunities, material substitutions, and process improvements to enhance quality and reduce cost. • Stay current with automotive electrical system standards, industry trends, and emerging component technologies.

• Design, implement, and maintain secure application development practices across Java-based systems and microservices • Perform and manage SAST and DAST analysis within CI/CD pipelines, ensuring early detection and remediation of security flaws • Conduct security audits and penetration testing of web and mobile applications during development and pre-production phases • Continuously monitor and manage application vulnerabilities using automated scanning and manual validation methods • Collaborate with development teams to implement secure coding standards and improve overall application security posture • Track and assess the latest software versions, dependencies, and vulnerabilities, recommending timely upgrades and mitigation strategies • Implement and maintain best security practices for applications running in both cloud and on-prem environments • Participate in code reviews, threat modeling, and risk assessments as part of the secure SDLC process

• Identify sales opportunities and provide technical knowledge • Create reports on customer requirements and costs • Serve in cross-functional after sales team for product launches • Partner with product management to identify technical changes