• Understand and adhere to the National EMR Policies and Procedures Manual, Uniform Handbook, and Operations Manual. • Foster a culture that encourages team members to work safely, identify potential hazards, and report safety concerns immediately to their direct chain of command. • Maintain active status within the agency’s platforms, including learning management systems to complete training that may be directed toward self-improvement, mission-specifics, or Just-In-Time (JIT) training. • Responsible for vital signs on patients. • Responsible for assisting patients with activities of daily living to include but not limited to grooming and bathing, helping patients with eating, assisting with mobility, etc. • Ensure complete and appropriate documentation on medical records. • Collaborates with nurses (LVNs and RNs) for duties or tasks to be completed by end of shift. • Familiarity with signs and symptoms of improved or declined medical status. • Reports changes in patient’s conditions quickly and efficiently to LVN or RN. • Ensures patient’s comfort and well cared for while under the care of Doctors and Nurses. • Ensures patient’s room are stocked with adequate supplies as deemed necessary. • Know and recognize the signs of abuse, neglect, exploitation, and sexually provocative behavior when observing clients and implement professional response, reporting, and documenting procedures. • Maintain first aid kits per licensing standards. • Assist in medical intake process in collaboration with other medical staff. • Maintain confidentiality of health care records and information in keeping with HIPAA, Protected Health Information (PHI) requirements and National EMR confidentiality protocol and procedures. • Assist with distributing daily medical list to all designated staff. • Participate in transport of clients to and from the medical clinic for medical appointments. • Implement National EMR safety protocols including evacuating with clients and other staff in case of an emergency. • Other duties as assigned.

• Answers nurse call system to determine resident needs. • Assists residents with dressing, grooming, oral hygiene, bathing, hair, and incontinence care. • Obtains food trays and assists residents with eating. • Assists residents with range of motion exercises, and movement to/from wheelchair or activity areas. • Assists resident with turning and positioning in bed. • Assists resident with ambulation as indicated in the facility. • Takes and records temperature, blood pressure, pulse and respiration rates, and food and fluid intake and output, as directed. • Documents ADLs, resident personal cares, and device use on flow sheets or task sheets as directed. • Attends interdisciplinary meetings as needed to provide input into selected resident's plans of care. • Documents restorative services provided following facility policies and procedures. • Assists facility staff to provide person-centered cares based on indicated preferences. • Ensures punctuality and regular attendance for assigned shifts.

• Provide high-quality, tailored coaching to clients on behalf of our coaches, acting as a seamless extension of their brand. • Execute end-to-end coaching tasks, including the deployment of coach templates and the application of specific protocols. • Manage client inboxes daily to provide motivation and answer questions within established service levels. • Maintain a credible and authentic coaching presence in all client interactions. • Ensure seamless integration with coach workflows by adapting to their specific working hours, weekly rhythms, and coaching philosophies. • Maintain the ability to handle multiple coaches and distinct brand identities simultaneously, ensuring no cross-contamination of coaching styles or protocols. • Adhere to our SLAs for response times and proactive reach-outs to clients. • Manage the commercial lifecycle of clients, including handling renewals and cancellations. • Identify upsell opportunities and successfully handle them end-to-end. • Serve as the first line of support for clients navigating the app, ensuring a smooth digital onboarding experience. Escalate to the Support team when necessary.

• Focusing on member engagement, complete scheduled shifts for: • Member calls, chats, and internal referrals into CCP • Targeted outreach shifts to engage at-risk members into CCP • Use autodialer tooling for targeted outreach to the eligible population • Manage and triage related care plan task queues • Coordinate care for members and their families/caregivers, as identified by the clinical team* • Recommend benefits available to members through their employers (benefits navigation) • Initiate related cases (e.g., Provider Match, Concierge Referrals, Expert Medical Opinion, Claims), as identified by the clinical team • Complete administrative tasks such as: • Compose letters and mailings to members and providers • Obtain medical releases and records • Triage callback tickets, referrals, and escalations • Monitor email referrals and communications • Monitor and manage portals, such as Ovia and ACM insurance feeds • Attend huddles when requested • Attend ongoing training and courses to stay current with new developments in healthcare • Comply with organizational guidelines and healthcare laws and regulations • Other duties, as assigned