Lenus

• Provide high-quality, tailored coaching to clients on behalf of our coaches, acting as a seamless extension of their brand. • Execute end-to-end coaching tasks, including the deployment of coach templates and the application of specific protocols. • Manage client inboxes daily to provide motivation and answer questions within established service levels. • Maintain a credible and authentic coaching presence in all client interactions. • Ensure seamless integration with coach workflows by adapting to their specific working hours, weekly rhythms, and coaching philosophies. • Maintain the ability to handle multiple coaches and distinct brand identities simultaneously, ensuring no cross-contamination of coaching styles or protocols. • Adhere to our SLAs for response times and proactive reach-outs to clients. • Manage the commercial lifecycle of clients, including handling renewals and cancellations. • Identify upsell opportunities and successfully handle them end-to-end. • Serve as the first line of support for clients navigating the app, ensuring a smooth digital onboarding experience. Escalate to the Support team when necessary.