• Own the end-to-end QA lifecycle across web and mobile products • Define, implement, and continuously evolve QA strategy, processes, and best practices • Establish quality standards, release criteria, and risk assessment frameworks • Provide release readiness reports, quality metrics, defect trends, and risk insights to leadership • Identify quality gaps, systemic risks, and proactively drive resolution • Actively contribute as an individual contributor in manual and automated testing • Design, build, and maintain scalable automation frameworks across: UI (Web)API & Backend, Integration and End-to-End layers • Develop and execute functional and non-functional test cases • Perform regression, smoke, sanity, API, performance, load, security, and accessibility testing • Ensure high-quality UI/UX, pixel-perfect validation • Drive and support BDD-based testing practices • Own and evolve the test automation platform for scalability, reliability, and ease of use • Build and enhance internal QA tools to improve test efficiency and productivity • Implement test observability and reporting systems for analytics, dashboards, and alerts • Reduce test flakiness through intelligent retries, failure analysis, and stability improvements • Contribute to CI/CD quality gates and continuous testing pipelines • Research and apply emerging technologies (AI/ML, LLM-based testing, smart test generation) to advance automation maturity • Lead performance, load, and scalability testing for critical features and services • Validate infrastructure-level quality in containerized and distributed environments • Partner with Engineering and DevOps to ensure systems meet scalability and reliability SLAs • Advocate and implement shift-left testing by embedding quality early in design and development • Participate in architecture, design, and requirement reviews to improve testability • Provide quality insights on microservices, micro-frontends, databases, and data flows • Drive root cause analysis (RCA) for production issues and close defect leakage loops • Lead, mentor, and grow a team of 3–4 QA/SDET engineers • Review test cases, automation code, and defect reports • Set coding standards, automation patterns, and best practices • Ensure timely delivery of testing activities aligned with sprint and release schedules • Build onboarding documentation and training materials for frameworks and tools • Inspire a quality-first, ownership-driven mindset across the team • Work closely with Group Product Managers, Engineering Managers, Developers, Security, and DevOps teams • Act as a quality advocate across the organization, ensuring quality is owned throughout the product lifecycle • Ensure customer impact and real-world reliability remain central to all quality decisions

• Work closely with product, backend, and frontend teams to design and deliver automated testing solutions. • Participate in requirement reviews and provide quality and risk insights from a QA perspective. • Design, develop, and maintain automated test scripts using **Java or Python**. • Execute **functional, integration, and performance testing** to ensure system reliability and scalability. • Leverage AI-assisted tools to improve test efficiency, accuracy, and coverage. • Troubleshoot testing and system issues, identify root causes, and drive timely resolution. • Continuously improve QA automation processes and frameworks.

• Own and evolve a multi-tier test strategy across the platform • Write and maintain BDD acceptance tests in Reqnroll (Gherkin/Given-When-Then) • Design and run performance and load tests using K6 and JMeter against Cosmos DB-backed • Validate data pipeline integrity across the full sync chain • Design and build AI-assisted test tooling, prompt-driven test generation • Work closely with backend and data engineers to reproduce and characterise production data anomalies.

• Support customers' existing test automation • Resolve bugs • Test implemented features to ensure compatibility with the latest CRM CTI APIs