Role Description We are strengthening our commercial function and are looking for a Head of Sales to take full ownership of sales execution, team performance, and revenue growth in a high-volume, inbound-driven environment. This is a hands-on leadership role requiring strong operational involvement. The Head of Sales will own sales performance end-to-end, including CRM operations, inbound lead management, call quality, analytics, and team development. Responsibilities - CRM & Sales Operations: - Own and optimise CRM and sales operations, including pipeline structure, lead lifecycle, data hygiene, SLAs, and inbound workflows. - Enforce strong CRM discipline across the sales team through training, audits, and corrective actions. - Drive performance through structured reporting and dashboards, continuously identifying and improving funnel efficiency. - Team Leadership & Development: - Lead and develop the sales team - Provide ongoing coaching and mentoring to team members, conducting regular performance reviews and setting goals to ensure they achieve and exceed their targets. - Participate in the recruitment and training of new team members, ensuring they are aligned with company values and priorities. - Inbound Lead Management: - Manage a high-volume inbound lead flow, ensuring fast response times, high-quality lead handling, and balanced workload across Sales Reps. - Continuously optimise lead distribution to maximise efficiency, conversion, and team performance. - Call Quality & Communication Standards: - Own call quality and communication standards, with calls as the primary channel for US-based clients. - Regularly review calls, coach on objection handling and structure, analyse deal losses, and develop supporting channels such as SMS and email. - Performance & Analytics: - Lead the sales function through data and metrics, including conversion rate, close rate, average deal value, speed to lead, and revenue per rep. - Design and execute data-backed initiatives to improve conversion and overall sales performance. - Proactivity & Continuous Improvement: - Proactively identify and solve problems, taking full ownership even with limited resources. - Continuously initiate improvements across sales processes, marketing collaboration, tools, and customer engagement with a focus on measurable business impact. Qualifications - 5–7 years of relevant sales experience, with a strong background in sales execution and revenue growth. - At least 2 years of managerial experience, leading and developing sales teams. - Proven experience in sales roles, including hands-on ownership of targets, pipelines, and performance. - Strong hands-on experience with CRM systems (HubSpot or similar), including daily operational use, reporting, and pipeline control. - Experience managing inbound sales, preferably in a B2C or high-volume environment. - Experience leading teams of 5+ Sales Reps. - Strong analytical mindset with the ability to make data-driven decisions. - Experience with call-based sales models. - Fluent English (working with US-based clients). - High level of involvement in day-to-day sales operations. Nice to Have - Track record of increasing B2C/B2B conversion rates. - Experience with AI tools and structured sales playbooks. - Cross-functional collaboration experience. - CRM optimisation experience. - Sales process and pipeline improvement expertise. Job Type - Full-time, Remotely - 8.30 AM - 5 PM EST (NY time zone). - B2B contract. - Pay: Fixed Salary and bonuses on goals performed. - Joining a highly professional and dynamic team. - Exciting experience working with prestigious clients in the US market.

Cruise & Resort Booking Agent | Remote Location: Remote (U.S.) About Us: We connect travelers with the world’s best experiences—from Caribbean cruises to luxury resorts and beyond. As part of a host agency with 70+ years in the industry, we empower agents to succeed while delivering white-glove service to our clients. Job Description: We’re hiring Cruise & Resort Booking Agents who want to work remotely, enjoy flexible hours, and help clients plan their dream vacations. You’ll get access to premium tools, exclusive rates, and full training to help you thrive in this role. Responsibilities - Book cruises, resorts, and travel packages for clients - Recommend itineraries based on preferences, season, and deals - Use supplier portals to lock in promotions and perks - Handle changes, questions, or cancellations with professionalism - Keep records organized and updated in real time - Attend supplier webinars and live travel trainings Qualifications - Must be 18+ and a U.S. resident - Friendly, professional communicator - Passion for travel and helping others - Comfortable learning booking tools and supplier systems - No experience necessary—training provided $25,000 - $65,000 a year Remote Work: Flexible schedule, full or part-time Perks: Travel incentives, discounts, and free trip opportunities Professional Support: Mentorship, tools, and certifications provided How to Apply: If you're ready to build a rewarding career from anywhere, apply now to join our team of travel pros.

Job Title: Booking Agent | Work From Home Location: Remote We are a full-service travel planning company that helps individuals, couples, families, and groups book unforgettable vacation experiences. From all-inclusive resorts and cruises to personalized itineraries, were committed to delivering exceptional service and seamless planning from beginning to end. Position Overview: We are looking for an organized, self-motivated, and travel-loving Booking Agent to join our remote team. In this work-from-home role, you'll assist clients with researching, planning, and booking travel arrangements while ensuring a positive and stress-free experience. Ideal candidates are proactive, enjoy helping others, and are excited to work in a flexible, service-focused environment. Key Responsibilities: - Assist clients in booking travel arrangements including flights, hotels, cruises, resorts, and vacation packages - Provide tailored travel recommendations based on each clients needs and preferences - Manage all booking logistics through online platforms and maintain accurate client records - Communicate professionally via phone, email, and messaging tools to address questions, changes, or concerns - Stay up to date on travel trends, supplier promotions, and destination options - Deliver high-quality support before, during, and after travel to ensure a great customer experience - Build strong client relationships that support repeat business and referrals Qualifications: - Prior experience in travel booking, or customer service is a plus but not required - Strong written and verbal communication skills - Ability to work independently and manage multiple tasks in a remote setting - Comfortable using digital tools and booking platforms (training provided) - Detail-oriented and organized with strong follow-through - Must be 18 years or older with a reliable internet connection and personal computer - Passion for travel and helping others explore the world What We Offer: - Flexible work-from-home schedule - Access to travel industry tools and exclusive booking platforms - Ongoing training and professional development - Incentive-based earning opportunities - Travel perks and supplier discounts - A collaborative and supportive team environment $20,000 - $65,000 a year Work Environment: This is a fully remote position with flexible scheduling. Perfect for individuals who enjoy working independently while being part of a passionate and people-focused team.

Job Type: Remote | Flexible Schedule Role Summary This Entry-Level Remote Booking Agent role focuses on assisting clients with hotel reservations and travel-related inquiries. No prior travel industry experience is required — we provide training, tools, and support to help you succeed. Responsibilities - Assist with hotel research and bookings - Communicate clearly with clients - Confirm reservation details - Stay up to date with travel partners and offers - Attend virtual onboarding and training Requirements - Strong people skills - Reliable internet access - Ability to manage time independently - Willingness to learn Benefits - Fully remote position - Flexible schedule - Training and mentorship included - Travel discounts and perks - Income potential based on performance