Role Description Medcor is looking to hire full-time Registered Nurses for our remote 24/7 Occupational Health triage call center! - The hours for this position include 8 to 10 hour shifts between 7:00am to 7:00pm CST. - Shifts could include 7:00am-5:00pm or 11:00am-07:00pm. - The start date for this triage class will be 04/27/2026. By joining our nursing team, you will be helping thousands of employers better manage their workplace injuries and improve the quality of healthcare for their employees. - Nurses must be able to talk on the phone for long periods while typing and navigating through various software applications simultaneously. - Nurses must visualize an injury while on the phone and clarify details about the injury while following our proprietary algorithms to guide the triage of the injured worker. Training - Training for this role will last 5-6 weeks, with 2.5 weeks of classroom instruction and 2.5 weeks of precepting. - Training schedule is Monday through Friday, from 8a-4p CST. - The training schedule is non-negotiable, and all training must be successfully completed within a 6-week time frame. - Following training, you will transition to your permanent schedule between the hours of 7a and 7p CST with an every-other-weekend requirement and holiday rotation. - Changes to the permanent schedule are not allowed within the first 12 months of employment. Typical Day in the Life of a Medcor Triage RN - Manage a rapid flow of incoming telephone calls from Medcor customers in a call center environment. - Document each call efficiently and accurately. - Monitor and track individual as well as call center goals, productivity metrics, and statistics. - Reflect all shift activities using the phone system and be responsible for personal schedule adherence. - Provide superior customer service to Medcor’s clients and employees. - Complete accurate assessment of symptoms and/or concerns utilizing Medcor’s Triage Algorithms. - Follow HIPAA Compliance Policies. Requirements - Have a valid RN license and current BLS (CPR) certification. - Be able to handle a high volume of consecutive calls. - Have strong technological skills as well as a typing speed of at least 30 WPM. - Work a major U.S. holiday rotation. - Work every other weekend. - Have effective written, verbal, and interpersonal communication skills. - Ability to read, analyze, and interpret triage tools and information along with care instructions to injured employees and their managers. - Be able to talk and/or hear; required to sit and use hands. - Specific vision abilities required include close vision for computers and written work with the ability to adjust focus. - Be able to work on a computer for long periods. - Have a private space in your home with 4 walls and a door for patient privacy. - Have access to high-speed internet (no satellite) within your primary residence. - Be able to receive and apply feedback. It's a Plus If - You have call center experience. - You have occupational health experience. Benefits - Paid time off. - Health and dental insurance. - 401K with match. - Education reimbursement. - More benefits available. Company Description - Stability! We’ve been around since 1984. - Potential for retention and performance incentives. - Opportunities galore! Medcor has a lot more to offer than just this job. - Training! We believe in it and we’ll train and support you to be the best you can be. - We have an open-door policy. Do you have something to say? Speak your mind!

Evaluate and implement patient care, perform preventive dental hygiene services, educate on oral health, and build strong patient relationships while ensuring an optimal and consistent patient experience during visits.

Role Description This role blends leadership and patient advocacy responsibilities, supporting the supervisor in ensuring the team has the tools and guidance needed to succeed while maintaining direct patient care responsibilities. Job Duties - Patient Advocacy & Clinical Support - Maintain direct patient support responsibilities including benefit investigations, prior authorizations, and financial assistance programs. - Troubleshoot insurance rejections and claim issues. - Communicate professionally with patients, clinicians, and payors. - Demonstrate clear and concise documentation practices to ensure accurate, timely, and compliant record-keeping across patient interactions and workflow processes. - Team Leadership & Support - Assist the supervisor in monitoring daily team activities and work queues. - Provide mentorship and stabilization support for new hires. - Share and educate team members on workflow best practices and system navigation. - Support clinic growth and stabilization efforts across therapeutic areas. - Provide coverage for clinics with staffing gaps or PTO needs. - Manage overflow work needs of supported clinics. - Lead by example, fostering a collaborative and positive team culture. - Build strong relationships with internal teams, clinic partners, and cross-functional teams. - Actively participate in team meetings, training sessions, and knowledge-sharing forums. - Operational Excellence - Perform audits to ensure workflow adherence and quality standards. - Contribute to special projects and process improvement initiatives. - Report feedback and insights to supervisors to optimize team performance. - Monitor Key Performance Indicators (KPIs), assess gaps in meeting site and organizational goals, and develop targeted action plans to drive continuous improvement. - A core responsibility of this role is to ensure the team consistently achieves performance metrics that reflect broader organizational objectives, with a focus on collective outcomes rather than individual contributions. Qualifications - Nationally certified Pharmacy Technician (CPhT via PTCB or ExCPT). - Registered or willing to register with the state of employment. - 2+ years of experience in specialty pharmacy, patient engagement, or prior authorization. - Internal candidates: Minimum 6 months in the Patient Support Center. - Proven track record of exceeding performance expectations and service levels. Company Description Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Role Description The Clinical Educator coordinates training for MCG clients, working closely with client representatives to provide customized clinical and technical training. This role primarily serves Basic and Standard clients that are typically single-site payor/provider organizations with low to medium-complexity solutions, including CareWeb and interactive systems. - Possess a deep understanding of MCG Health's software solutions, guidelines, and products to support Basic and Standard clients. - Assess the client's current operations and recommend workflows that support effective and maximized use of MCG solutions. - Update, revise, and manage training programs, materials, and documentation such as user guides, reference materials, and FAQs for comprehensive training support. - Communicate clinical concepts and software functionality to healthcare professionals with varying levels of expertise. - Partner with Basic and Standard clients, Care Strategy, and Account Management to develop customized education plans. - Engage clients in the learning process through the collaborative development of annual or ongoing education plans. - Tailor training programs to meet the unique needs and workflows of healthcare facilities and professionals, ensuring they can effectively integrate MCG Health's solutions into their practice. - Assess and identify opportunities for expanded use of licensed MCG solutions. - Serve as an advocate for MCG Health's customers, conveying their needs and concerns to the product development team and assisting in prioritizing feature requests. - Conduct webinars, workshops, and educational events for healthcare organizations and individuals, including both on-site and virtual training. - Design training curricula tailored to different healthcare roles, such as physicians, nurses, case managers, and/or utilization review specialists. - Author written training proposals and training summaries to define the scope and outcome of training. - Partner with Clinical Educator II, Senior Clinical Educator, and/or Principal Clinical Educator mentors to perform general management of clients, feedback on presentation/training, escholar webinars, client calls, developing an education plan or other duties. - Identify potential risks to successful solution implementations and collaborate proactively with other MCG teams to improve success. - Participate in education initiatives conducted by Principal Educators in areas such as Reviewer Statistics Dashboard (RSD), Customer Value Initiative Reporting (CVI), System Admin, or other tools and software. - Stay current with clinical research, industry developments, and healthcare best practices to enhance the quality of training content. - Monitor individual dashboards to achieve adherence to departmental metrics. - Support a culture that reflects all virtues of the Ideal Team Player. - Support the MCG culture which values collaboration and support, empowerment, ownership, excellence, and passion. Qualifications - Associate’s degree in nursing required. - Active, current, and unrestricted RN license in a state or territory of the United States required. - Three years of experience as an RN in an acute care setting required. - Five years’ experience in and advanced knowledge of utilization management, case management, or disease management required. - Ability to travel up to 50%-70% of the time to client sites and MCG-sponsored events. Requirements - Active, current, and unrestricted RN license in a state or territory of the United States required. - Active and current Case Management Certification preferred. - ATD Master Trainer or Certified Technical Trainer Professional (CTT+) or equivalent preferred or obtained within 24 months of employment. - MCG Care Guidelines Specialist certification obtained within 24 months of employment. Preferred Qualifications - Bachelor’s or master’s degree in nursing or a related field preferred. - Experience in health plan operations preferred. - Experience in healthcare-related training or education preferred. - Familiarity with EHR and/or Medical Management Systems such as Epic, Cerner, Allscripts etc. - Advanced proficiency in Microsoft Word, Excel, PowerPoint, Teams, Webex, and Zoom preferred. - Proficiency in navigating ambiguous and dynamic healthcare environments, demonstrating the ability to adapt to changing circumstances and make informed decisions. - Strong communication skills, with a proven track record of effectively engaging with stakeholders from diverse backgrounds. Pay Range $86,100 – $120,500 Perks & Benefits - Remote work - Medical, dental, vision, life, and disability insurance - 401K retirement plan; flexible spending and health savings account - 15 days of paid time off + additional front-loaded personal days - 14 company-recognized holidays + paid volunteer days - 8 weeks of paid parental leave + 10 weeks of paid bonding leave - LGBTQ+ Health Services - Pet insurance - Check out more of our benefits here: https://www.mcg.com/about/careers/benefits/