• Demo, install, and train clinics on Radformation’s suite of automation tools • Work with clinics to understand their issues and provide solutions independently and/or in collaboration with the programming team • Partner with the LATAM sales team to demonstrate software to prospective customers and provide training to newly installed clinics • Proactively check in with current customers to gather feedback and share new features • Host webinars to answer clinic questions and highlight product features • Travel to congresses, attend roadshows, and visit clinics as needed • Develop training materials for clinic distribution • Collaborate with clinics on research projects and recruit reference sites alongside the LATAM sales team • Create custom RadMachine instances for clinics

• Own overall relationship with assigned customers, which include: increasing adoption, driving usage, ensuring retention and satisfaction • Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our products and services • Develop, prepare, and nurture customers for advocacy • Work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals • Facilitate a quarterly Executive Business Review to review goals, progress and opportunities • Understand white-space and work to identify and/or develop upsell opportunities • Advocate customer needs/issues cross-departmentally • Manage account escalations • Advocate internally for customer needs and connect on priorities

• Own NRR and CLV for a portfolio of mid-market and enterprise customers • Develop and execute customer success plans aligned to customer goals and outcomes • Drive onboarding, adoption, and ongoing value realization across the customer lifecycle • Build executive-level relationships and engage regularly with senior customer stakeholders • Lead renewal and expansion conversations, partnering with Sales as needed • Identify and mitigate churn risk through proactive engagement and clear action plans • Use customer data and health signals to prioritize efforts and guide decision-making • Advocate for customer needs internally, influencing Product and Engineering priorities • Coordinate across Onboarding, Support, and Sales to deliver a cohesive customer experience • Contribute to the development of Customer Success playbooks, metrics, and operating models • Mentor and support more junior Customer Success Managers as needed

Location : Remote Time Zone: EST Position: Part-time (20+ hours/week) Dobbin is an AI-powered thinking partner that helps leaders and their teams get stuff done. We’re looking for a Head of Customer Success to lead a contract engagement for approximately 4.5 months, covering a personal leave. Your mission is to activate and guide our customers. You will partner with senior executives across a mix of industries and company types, moving them from tactical AI usage to strategic business transformation. This is not about managing tickets or checking boxes. It is about helping leaders and teams unlock the full potential of their company’s unique expertise. You will help them see how Dobbin can go beyond simple tasks to power executive decision-making, drive team alignment, and build a living library of their strategic know-how. You will be both a strategist and an operator, building the scalable infrastructure for customer success while delivering the high-touch, consultative guidance our partners value. You will collaborate closely with our leadership and cross-functional partners to design activation frameworks, prevent churn, and prove that making implicit knowledge explicit transforms how leadership teams work. Your success will be measured by customer activation rates, feature adoption, and your ability to build systems that scale beyond founder-led support. What You’ll Do: Lead Strategic Onboarding: Guide new customers from a cold start to their first "aha" moment using fast-paced, hands-on workflows that focus on concrete wins, not abstract concepts. Manage a Portfolio of Key Accounts: Own the success of priority accounts, including enterprise prospects, high-engagement users, and churn-risk customers across multiple simultaneous onboardings. Build & Monitor Customer Health: Develop sophisticated tracking systems that enable predictive health scoring and behavioral segmentation beyond traditional firmographics. Become a Dobbin Power User & Teach What You Practice: Master the platform first, then teach customers the exact workflows you use to turn ideas into action. Drive Feature Adoption: Launch targeted campaigns to drive strategic usage of underutilized features, helping customers get the most from the platform. Refine Frameworks for Scalability: Continuously improve our onboarding and value-communication playbooks, learning and updating them in real time based on customer interactions. Partner Across the Business: Work closely with Sales, Product, and leadership to align customer insights with product development and sales strategy.