Job Closed
This listing is no longer active.
Workflow automation and experience capture platform.
Professional Services Engineer
Location
United States
Posted
143 days ago
Salary
$95K - $135K / year
Seniority
Senior
Job Description
Professional Services Engineer
PacerPro
• Gain a solid understanding of our existing customer Manifold deployments and how they interact and integrate within their legal operations ecosystem. • Build, install, maintain and support Manifold deployments for our on-premise customers. • Work with the Customer Success team to educate and train our on-premise customers in using our products. • Listen to and convey product-improvement feedback from customer interactions to the Product team. • Maintain a live and accurate documentation of scheduling, technical, and communication aspects of all customer deployments. • Handle communications related to install, update, and support for our Manifold deployments with customers. • Prepare knowledge articles with common troubleshooting tips for Manifold to help customer IT teams. • Our tech stack is varied - you will work with Linux, Ruby/Rails, Javascript/React, Postgres, Redis, Sidekiq, Heroku, AWS, and more.
Job Requirements
- BS in Computer Science, Computer Engineering, Information Technology or other computer-related discipline.
- Experience with on-premise installations, and ability to work within customer constraints in corporate customer environments.
- Breadth and depth of experience in technical support, root-cause analysis, and troubleshooting in complex distributed systems.
- Experience with installation, configuration, and management of Linux-based or Windows operating systems.
- Experience with bash shell, package management systems, file systems, networking protocols, authentication and authorization frameworks.
- Experience with consuming and interfacing with third-party REST APIs - experience interfacing with DMS APIs (iManage, NetDocuments, HighQ, others).
- Familiarity with containers and orchestration (Docker, Kubernetes) and databases (RDBMS/NoSQL).
- Coding skills to modify existing modules as a workaround to issues or as a professional-services enhancement.
- Ability to effectively communicate and collaborate with both technical and non-technical customers and team members.
- Flair for startup work style.
- Experience in any scripting or application language is a plus.
- Prior experience in the legal tech industry is a plus!
Related Guides
Related Categories
Related Job Pages
More Engineer Jobs
• Drive innovation at multiple levels, helping optimize business outcomes while driving towards strong technology solutions • Articulate and evangelize a bold technical vision for your domain • Decompose complex problems into practical and operational solutions • Ensure the quality of technical design and implementation • Serve as an authoritative expert on non-functional system characteristics, such as performance, scalability and operability • Continue learning and injecting advanced technical knowledge into our community • Act as a role model and mentor within the tech community, helping to coach and strengthen the technical expertise and know-how of our engineering and product community
Ingénieur CVC/Plomberie Confirmé
EgisEgis is a leading global architecture, consulting, construction engineering and operating firm. We work side by side with clients to build a more balanced, sustainable and resilient world. Egis has acquired Omnia Projects, a UK-based engineering consultancy specialising in electricity Transmission and Distribution (T&D). Established in 2012, Omnia Projects is a respected specialist in T&D engineering, project management and technical assurance. With over 110 staff, the company has delivered critical infrastructure for clients including National Grid, helping to shape the UK’s evolving energy system.
• Études de conception d'installation dans les domaines du chauffage, ventilation, climatisation et désenfumage • Participation au choix des solutions techniques • Rédaction des cahiers des charges pour toutes les phases de conception • Analyse des offres et rapport de synthèse • Réalisation ou supervision des calculs réglementaires • Suivi des chantiers et réception technique des installations
Ingénieur VRD
EgisEgis is a leading global architecture, consulting, construction engineering and operating firm. We work side by side with clients to build a more balanced, sustainable and resilient world. Egis has acquired Omnia Projects, a UK-based engineering consultancy specialising in electricity Transmission and Distribution (T&D). Established in 2012, Omnia Projects is a respected specialist in T&D engineering, project management and technical assurance. With over 110 staff, the company has delivered critical infrastructure for clients including National Grid, helping to shape the UK’s evolving energy system.
• Assurer le pilotage et la gestion des affaires qui vous sont confiées • Produire des études et assurer le suivi des chantiers • Piloter les moyens humains et gérer les partenaires techniques • Réaliser les études de conception en VRD • Analyser des offres des entreprises • Suivre les chantiers et participer à la réception des travaux
Senior Engineer – Structural Design, Project Management (Railway Bridges)
RambollBright ideas. Sustainable change.
• Independently lead projects in the field of railway bridges • Structural design of railway bridges and other engineering structures within rail infrastructure • Carry out preliminary, design, approval and construction planning • Prepare and participate in procurement/tendering processes • Coordinate the project team and all external project stakeholders • Ensure delivery of services in compliance with technical requirements, schedules and quality standards
