PacerPro

• Gain a solid understanding of our deployment and network architecture. • Build infrastructure for various environments (Heroku, AWS) using a variety of tools. • Build observability tools to allow our development team to better understand the system, identify system bottlenecks, assess, and mitigate risks and vulnerabilities. • Strive for automation of operational tasks to reduce repetitive manual work and human error. • Contribute to the migration of our applications and infrastructure from Heroku to AWS, with a focus on reliability, performance, and smooth transitions. • Participate in an on-call rotation to respond to production incidents and to reduce MTTR and achieve SLA/SLO/SLI targets. • Participate in incident postmortems and perform root cause analysis. • Participate with cross-department stakeholders in the implementation of IT and Engineering policies for SOC2 compliance. • Adhere to best practices in coding standards, code test coverage, code reviews, CI/CD, and documentation.

• Gain a solid understanding of our existing customer Manifold deployments and how they interact and integrate within their legal operations ecosystem. • Build, install, maintain and support Manifold deployments for our on-premise customers. • Work with the Customer Success team to educate and train our on-premise customers in using our products. • Listen to and convey product-improvement feedback from customer interactions to the Product team. • Maintain a live and accurate documentation of scheduling, technical, and communication aspects of all customer deployments. • Handle communications related to install, update, and support for our Manifold deployments with customers. • Prepare knowledge articles with common troubleshooting tips for Manifold to help customer IT teams. • Our tech stack is varied - you will work with Linux, Ruby/Rails, Javascript/React, Postgres, Redis, Sidekiq, Heroku, AWS, and more.