• Lead cross-functional discovery workshops and conduct deep-dive stakeholder interviews. • Conduct user research and synthesize findings into structured lifecycle and workflow models. • Identify process gaps, inefficiencies, and breakdowns to propose innovative solutions. • Design operational workflows and intuitive UX/UI interfaces specifically within Figma Make. • Ensure all design outputs are cleanly structured for seamless ingestion into Emergent/AI tools. • Collaborate with AI Leads and Integration Leads to validate the technical feasibility of designs. • Advocate for usability and adoption within complex B2B environments. • Translate qualitative insights into clear, actionable requirements and flows.

Role Description We are looking for a User Experience (UX) Design Intern to support the creation of intuitive, engaging, and visually consistent product experiences. You will collaborate closely with product and development teams to design user-centered interfaces that enhance engagement and usability. Responsibilities - Design user interfaces for web and mobile platforms - Create wireframes, user flows, and interactive prototypes - Conduct user research and usability testing - Iterate on designs based on feedback - Collaborate with developers to ensure proper implementation - Contribute to and maintain the design system Qualifications - Background in UX/UI Design, HCI, Graphic Design, or related field - Portfolio showcasing UX projects - Proficiency in Figma - Understanding of user-centered design principles - Strong communication and collaboration skills - Comfortable working remotely - Good communication skills and fluency in English - Availability during CET working hours Requirements - Experience with Adobe XD, Sketch, or similar tools (Nice to Have) - Interest in AI-driven interfaces (Nice to Have) - Familiarity with AI tools to support design workflows (Nice to Have) - Interest in personal development or wellness (Nice to Have) Benefits - Hands-on UX experience in an AI startup - Direct collaboration with product and tech teams - Real ownership of design initiatives - Exposure to building a scalable digital platform from early stage Internship Details - Fully remote - 30 hours per week - Minimum 6-month commitment - CET time zone collaboration required - Unpaid internship

Role Description Design digital user interfaces, create graphics, and design new experiences or layouts that evolve and/or define visual systems for web-based applications and technologies with a focus on aesthetics and design. - Take broad, conceptual ideas and create design flows and experiences that are incredibly simple and elegant for supported platforms. - Partner with product managers, engineers, UX researchers, and content strategists to iterate and provide high-quality shareable components and patterns to product teams. - Give and solicit feedback from other designers in order to continually raise our bar for quality. - Work on problems of moderate scope where analysis of situations or data requires review of a variety of factors. - Work with designers across the company to ensure solutions utilize and help evolve the design system. - Telecommute from anywhere in the US allowed. Qualifications - Requires a bachelor's degree in design, Digital Arts, Human-Computer Interaction, Computer Science, Engineering, Information Systems, Analytics, Mathematics, Physics, Applied Sciences, or a related field. - 2 years of work experience in the job offered or a computer-related occupation. - Requires 2 years of experience in the following: - Building and shipping applications or software at the level of whole features or products across a variety of platforms. - Interaction design, including defining how an experience should behave based on understanding people's needs, with consideration of how innovation will scale across different product areas. - Prototyping to demonstrate how a particular pattern will function across different products. - Visual design, including typography, desktop or mobile user interface, color, layout, and iconography and how these impact product function across different product areas. - Understanding product goals, identifying opportunities, and making decisions based on the impact to internal and external users. - Creating user flow and mockups to articulate design concepts. - Defining product specifications and user experiences. - Understanding and interpreting user research and usability testing. - Conducting end to end design process across multiple projects including interaction and visual design artifacts and high-fidelity prototypes. - Designing, using, or working with design systems. Requirements - $229,356/year to $266,420/year + bonus + equity + benefits.

• Design, configure and enhance Amazon Connect contact flows, routing, queues and agent experiences. • Implement AWS-native capabilities including Amazon Q, Contact Lens, Lex, Lambda and IVR/IVA logic. • Integrate Amazon Connect with external systems (e.g. CRM, ERP, case management, knowledge platforms) via APIs and secure authentication. • Lead customisation of widgets, chat interfaces, callbacks and omnichannel orchestration. • Optimise telephony and digital pathways to improve containment, handle time and resolution. • Shape intuitive customer and agent journeys across voice, chat and digital channels. • Apply UX and service design principles to reduce friction, increase self-service and improve accessibility. • Map and redesign end-to-end customer journeys to improve efficiency, accessibility and experience. • Conduct UX/UI evaluations for customer entry points and agent user interfaces. • Design conversational AI journeys that are intuitive, natural and guidance-rich. • Champion simplicity, consistency and inclusive design across all channels. • Use real-time analytics, Contact Lens insights and behavioural data to identify improvement opportunities. • Define and monitor UX metrics including customer effort, containment and agent experience indicators. • Partner with MI and analytics teams to embed continuous improvement cycles. • Support testing, validation, release cycles and post-deployment assessments.