• Consult with clients to understand their travel preferences and needs • Research and design personalized travel itineraries including accommodations, transportation, and excursions • Manage bookings and coordinate travel logistics to ensure seamless experiences • Provide outstanding customer service and maintain long-term client relationships • Stay informed about travel trends, destinations, and seasonal offers

RegScale is a continuous controls monitoring (CCM) platform purpose-built to deliver fast and efficient GRC outcomes. We help organizations break out of the slow and expensive realities that plague legacy GRC tools by bridging security, risk, and compliance through controls lifecycle management. By leveraging CCM, organizations experience massive process improvements like 90% faster certification times, and 60% less audit prep time. Today’s expansive security and compliance requirements can only be met with a modern, CCM based approach, and RegScale is the leader in that space. Position: We are seeking a Solution Advisor to serve as the subject matter expert in customer engagements with a laser focus on driving platform adoption and delivering measurable customer outcomes. This role is anchored in utilizing RegScale’s modern technology to address complex security, risk, and compliance challenges. This individual combines domain expertise, technical prowess, and exceptional customer service to deliver unparalleled value that drives customer success. If you’re excited to be part of a fast-paced startup, have a passion for solving customer problems, enjoy articulating the unique value proposition of solutions, and love to deliver solutions that customers can count on, then we would love to meet you. The position must be a US Citizen and is subject to a background check and unannounced drug testing requirements. The position is fully remote with an option of being based in our Boston, Knoxville, or DC area offices. Up to 25% travel to customer sites is anticipated. We recognize that our customer's success is vital to our company’s success. We have created a generous compensation package that includes a competitive OTE and stock options to help us recruit the most exceptional talent that is focused on delighting our customers. We are excited to have you on our team if you’re ready to help redefine an industry. Activities: - Provide comprehensive post-sales onboarding assistance ensuring customers reach full production readiness and achieve long-term adoption. - Lead solution workshops with customers to identify key requirements/objectives and develop prescriptive strategies to address customer needs. - Configure and demonstrate the RegScale platform for customers. - Work with ecosystem partners on integrations, digitizing frameworks, and bringing risk and compliance programs to production in the RegScale platform. - Develop and provide customer training to ensure successful platform adoption and utilization. - Capture and relay customer requirements to the Product team to inform future enhancements, while also supporting product development by piloting new offerings. - Work with existing customer base to assist Customer Success team with increasing platform utilization and expansion opportunities. - Provide technical responses to customer and prospect inquiries, including support for RFPs, RFIs, SOWs for RegScale’s Sales team. Required Skills: - Ability to creatively explain and present complex concepts in an easy-to-understand manner to both business and technical-minded, internal and external stakeholders. - Understanding of at least one GRC framework, their requirements and implementation methodologies (NIST 800-53, FedRAMP, ISO 27001, SOC2 Type 2, NIST CSF, etc.) - Excellent communication and interpersonal skills, capable of collaborating with customers, cross-functional teams, and executive stakeholders. - Comfortable in the dynamic atmosphere of a highly technical organization with a rapidly expanding customer base. - Deep understanding of SaaS products and deployment processes, as well as familiarity with cloud-based technologies. - Willingness to travel up to 25%. - Optional: Familiarity with Python or C# for scripting, API integrations, or automation workflows within customer environments. Education/Training, Qualifications, And Certifications: - Minimum of a Bachelor’s Degree and 4 years of experience, or minimum of Master’s Degree and 3 years of experience; or - Minimum of 4 years of experience as a compliance practitioner or in cybersecurity/GRC SaaS professional services, customer success, or related roles. - Cybersecurity and/or GRC Certifications are a plus but not required. - Customer-focused with a passion for delivering exceptional service and exceeding Customer expectations.

• Lead structured requirements elicitation activities including workshops, interviews, and working sessions with customer stakeholders. • Facilitate discussions to uncover business goals, pain points, constraints, and success criteria, ensuring alignment across diverse stakeholder groups. • Document and validate functional and non-functional requirements, business rules, assumptions, and dependencies. • Translate business requirements into implementation-ready artifacts such as process flows, requirements and user stories. • Develop current-state and future-state business process flows to identify inefficiencies, gaps, and improvement opportunities. • Use business process flows as facilitation and decision-support artifacts to align stakeholders and guide solution design and implementation. • Perform system configuration aligned to approved requirements and Accela best practices. • Partner with technical, data, and integration teams to define, clarify, and coordinate technical requirements and dependencies. • Act as a bridge between business stakeholders and technical teams, ensuring intent, constraints, and impacts are clearly understood. • Guide customers toward standard solutions and best practices while balancing business needs, scope, and technical considerations. • Collaborate with Project Managers to manage scope, identify risks early, and support informed decision-making. • Support testing and validation activities including UAT planning, defect triage, and resolution coordination. • Contribute to go-live readiness activities by validating configuration completeness, business process alignment, and operational readiness.

Role Description We are seeking an experienced Informatica MDM / P360 Architect to lead the design, architecture, and implementation of enterprise-grade Master Data Management (MDM) solutions. The ideal candidate will bring deep expertise in Informatica P360 and multidomain MDM, along with strong integration, data modeling, and cloud platform experience. This role will play a critical part in delivering scalable, future-proof MDM solutions aligned with industry best practices. - Architect, design, and configure end-to-end Informatica P360 solutions across enterprise environments. - Lead implementation using Informatica multi-domain MDM components, including Entity 360 and Active VOS. - Design and architect integrations between Informatica MDM and upstream/downstream systems using standard connectors, publish–subscribe mechanisms, APIs, and messaging patterns. - Provide Proof of Value (PoV) and technical guidance based on prior MDM implementation experience and best practices. - Define and review MDM architecture, data models, workflows, job scheduling, and system standardization to ensure scalability and long-term sustainability. - Review overall MDM solution design and ensure alignment with Informatica P360 best practices. - Develop and maintain Java-based user exits and custom extensions for Informatica MDM. - Collaborate with cross-functional teams (data, integration, infrastructure, and business stakeholders) in an Agile development environment. - Troubleshoot complex technical issues and provide innovative, high-quality solutions. - Communicate technical concepts clearly to both technical and non-technical stakeholders. Qualifications - Proven experience architecting and implementing Informatica P360 solutions. - Strong hands-on experience with Informatica multi-domain MDM, including Entity 360 and ActiveVOS. - Experience designing integrations between Informatica MDM and enterprise systems using multiple integration patterns. - Strong understanding of MDM architecture, data modeling, job scheduling, and system standardization. - Hands-on Java development experience, including creating and maintaining MDM user exits. - Solid understanding of AWS or Azure cloud ecosystems. - Excellent problem-solving and analytical skills. - Comfortable working in Agile / Scrum environments. - Strong written and verbal communication skills. - Ability to work effectively both independently and as part of a team.