• Lead, coach, and develop a team of Account Managers and Sr. Account Managers. • Demonstrates strong ownership of the business. • Engages deeply in operational and financial performance. • Develop and maintain strong, strategic relationships with key customers. • Identify and pursue new market opportunities. • Collaborate with internal departments to meet customer requirements. • Provide executive-level support in the RFQ process, contract negotiations, and bid strategy development. • Monitor and assess market trends and customer developments. • Ensure timely and effective resolution of escalated customer issues.

Role Description As a Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. - Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns - Calmly attempt to resolve and de-escalate any issues - Escalate interactions when necessary and appropriate - Respond to requests for assistance and/or possible processing payments - Track all call related information for auditing and reporting purposes - Provide feedback on call issues - Upsell if required Qualifications - High School Diploma or equivalent - Minimum of 6 months of customer service experience - Must be 18 years of age or older - Ability to type at least 25 words per minute - Comfortable with desktop computer systems and have general knowledge of Windows-based systems - Customer service and/or sales experience preferred - College degree preferred but not required Requirements - Process Excellence: Demonstrate commitment to following established procedures and be customer service driven - Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals - Communication: Outstanding communication, listening, and analytical skills - Organizational Skills: Strong organizational and problem-solving skills - Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused - Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts - Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making - Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience Benefits - Paid Training - Competitive Wages - Full Benefits (Medical, Dental, Vision, 401k and more) - Paid Time Off - Employee wellness and engagement programs

Title: Sales Manager - National Account Managers Location: US-Atlanta, GA time type Full time job requisition id R299 Job Description: Momentive Software is seeking an experienced, motivated Sales Manager to join our team in a hybrid position based out of our Atlanta office. This Manager will be part of our YM Careers Division. This team sells to businesses looking to promote niche jobs through the largest network of association job boards, emails, social media channels, events and more. What We Do YM Careers Network partners with Momentive-powered association job boards to help employers connect with highly qualified, credentialed talent that general job boards often miss. We specialize in niche and professional verticals—including healthcare, engineering, finance, accounting, and other regulated or credential-driven fields—where targeted reach and relevance matter most. Your Team National Account Managers manage large employer relationships across the YM Careers Network, supporting organizations with multi-role and multi-location hiring needs within defined verticals such as healthcare, legal, and veterinary services. These reps are primarily focused on account management and growth (75%), including renewals, expansion, and increased visibility through enhanced recruitment solutions. The remaining 25% of their role is dedicated to hunting, identifying and developing new employer opportunities within their assigned verticals. POSITION OVERVIEW The Sales Manager for the National Account team leads sellers responsible for growing and expanding complex employer accounts across the YM Careers Network. This manager focuses on improving rep effectiveness through hands-on coaching, developing deeper discovery skills to uncover additional hiring needs and introduce enhanced recruitment solutions, while also reinforcing prospecting discipline to ensure consistent hunting activity. The role maintains high standards for pipeline quality, Salesforce hygiene, and forecasting accuracy. RESPONSIBILITIES Strategic Coaching & Development - Coach reps on deeper discovery to uncover expansion opportunities and additional recruitment solutions - Reinforce consultative selling skills, value-based conversations, and effective positioning of enhanced offerings - Develop rep capability in both account growth and outbound prospecting fundamentals - Conduct regular call reviews and coaching using Gong Pipeline & Forecast Management - Drive consistent pipeline inspection and deal strategy reviews - Ensure accurate opportunity staging, next steps, and risk assessment - Maintain forecast accuracy and disciplined pipeline management Cadence & KPI Management - Lead weekly team meetings and structured rep 1:1s - Utilize set daily KPI’s to ensure consistent prospecting activity alongside account growth efforts - Guide reps in prioritizing expansion opportunities within existing accounts Accountability & Performance - Set and reinforce clear expectations for performance, activity, and execution - Provide structured coaching and development plans when performance gaps exist - Foster a culture of accountability, professionalism, and continuous improvement SUCCESS INDICATORS - National accounts renewing and expanding consistently - Growth in multi-product adoption and deal size - High levels of prospecting activity across the team - Forecast accuracy within established targets - Improved discovery quality and solution alignment QUALIFICATIONS - 3–5 years of sales management experience in a B2B environment - Experience leading teams responsible for account growth, renewals, and prospecting - Strong background in consultative selling and pipeline development - Proven ability to coach sales fundamentals, discovery, and outbound strategies - Excellent organizational, communication, and leadership skills - Willingness to travel up to 10% for trade shows and conferences - Bachelor’s degree or equivalent professional experience Technical Skills - Proficiency in Salesforce or similar CRM platforms - Experience using sales engagement and coaching tools such as Gong or Salesloft - Strong working knowledge of Microsoft Office 365 (Word, Excel, PowerPoint, Outlook) WORK ENVIRONMENT AND FLEXIBILITY Enjoy the best of both worlds with our hybrid work schedule. This role is based at our Atlanta, GA office three days a week with the flexibility to work remotely two days per week. ABOUT MOMENTIVE SOFTWARE Momentive Software amplifies the impact of over 30,000 purpose-driven organizations in more than 30 countries. Mission-driven organizations and associations rely on Momentive’s cloud-based software and services to engage the people they serve, simplify operations, and grow revenue. Built with reliability at the core and focused on events, careers, fundraising, financials, and operations, Momentive helps organizations strengthen their communities. Learn more at momentivesoftware.com. ABOUT YM CAREERS NETWORK YM Careers Network powers nearly 3,000 association career centers and connects more than one million employers with highly specialized professionals across healthcare, engineering, veterinary medicine, finance, education, legal, and more. We help associations increase non-dues revenue and engagement while giving employers unmatched access to niche, credentialed talent through association job boards. #LI-NR1 #momentivesoftware About Us Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive’s cloud-based software and services to address their most pressing challenges – from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive's solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management. Momentive partners with organizations that believe "good enough" is never enough – so they can bring on better outcomes for everyone they serve. Why Work Here? At Momentive Software, we’re a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you’re looking for a place where your work matters and your ideas are valued, you’ll find it here. Medical, Dental & Vision Benefits 401(k) Savings Plan with Company Match Flexible Planned Paid Time Off Generous Sick Leave Inclusive & Welcoming Environment Purpose-Driven Culture Work-Life Balance Commitment to Community Involvement Employer-Paid Parental Leave Employer-Paid Short-Term Disability Remote Work Flexibility Momentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All persons hired will be required to verify identity, minimum age of 18, eligibility to work in the United States (without sponsorship), and to complete the required employment eligibility verification form upon hire.

• Venta de servicios a clientes interesados • Atención a consultas de clientes • Alcanzar objetivos de ventas