Lead the development of analytics frameworks and dashboards, partner with stakeholders to enhance data quality, and build a high-performing team to drive insights and continuous improvement across quality governance and compliance.

Director, International Market Management (Latin America, Caribbean, U.S. Territories, DoWEA) College Board – State & District Partnerships Location: Remote, resident in the USA Role Type: This is a full-time position About the Team The International Team within the State and District Partnerships (SDP) division is a collaborative, mission-driven group focused on expanding opportunities for students outside the United States. We partner closely with schools, networks, universities, and educational organizations to promote adoption and effective implementation of College Board programs, including the SAT Suite of Assessments and Advanced Placement (AP). As a team, we share insights, coordinate across markets, and support one another to ensure students everywhere can access high-quality college readiness opportunities. About the Opportunity As an International Market Manager, you join a highly collaborative team supporting College Board partnerships across Latin America, the Caribbean, US territories and the US Department of War Education Activity. You will manage relationships with key stakeholders at schools, networks, universities, associations, and government offices. Your ability to build trust, communicate clearly, and provide data-informed guidance enables leaders in your markets to make decisions that best support their students. You will play a critical role in strengthening our presence outside the U.S. through strong partnership management, thoughtful strategic planning, and close collaboration with colleagues across SDP. In this role, you will: Develop Strategy and Partnership Approaches (40%) - Apply understanding of the educational landscape in your markets to develop and execute strategic plans in consultation with regional leadership and cross-divisional partners. - Maintain account planning processes and conduct regular business reviews with assigned accounts. - Identify market-specific opportunities and challenges and provide personalized, data-informed recommendations to sustain and grow partnerships. - Analyze market trends and develop strategic recommendations aligned to international goals. - Develop and manage a secure sales pipeline aligned to the needs of schools and school networks. - Collaborate with international colleagues to support program growth, training, and implementation. - Plan and deliver workshops and professional development for K–12 and higher education audiences. - Develop and implement strategies to increase AP and SAT recognition among universities, in partnership with higher education staff. Manage External and Internal Relationships (40%) - Build and maintain strong relationships with decision-makers across organizations, universities, and ministries of education to support program adoption. - Partner closely with colleagues across regions and SDP to share insights, coordinate strategy, and strengthen collective work. - Provide coaching and support to junior staff, as appropriate, based on your portfolio. Execute Internal Processes & Manage Regional Projects (20%) - Use Salesforce CRM to manage accounts, monitor progress toward goals, and support proactive task and opportunity management. - Lead or manage divisional or regional projects assigned by leadership. About You - A passion for expanding educational and career opportunities and contributing to mission-driven work outside the U.S. - At least 8 years of experience in the education field, with a preference for business development, partnerships or sales. - Experience managing a large, complex client account directing service delivery and support while identifying and driving new business opportunities. - Clear and concise communication skills, including the ability to analyze, synthesize and present key data for a range of audiences including system leaders, educators, students and families. - Strong organization, prioritization and teamwork skills, including managing multiple time-sensitive projects and planning in-country events - Curiosity and enthusiasm for emerging technologies, including comfort adopting Salesforce and AI-driven tools. - Willingness and ability to travel extensively outside the USA on College Board business (25 - 30%, depending on market assignment). - Fluency in Spanish (preferred) and Portuguese (optional), given the portfolio includes regions across Latin America. Exceptional candidates can effectively speak to: - Business development capabilities which deliver outstanding results, preferably in the field of education - Meeting the needs of stakeholders at all levels of the education adoption cycle, from senior decision maker to students enrolled in programs - Leveraging CRM, AI and new technologies to work efficiently and collaboratively All roles at College Board require: - A passion for expanding educational and career opportunities and mission-driven work - Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions and comfort with learning and applying new digital tools independently and proactively. - Clear and concise communication skills, written and verbal - A learner's mindset and a commitment to growth: welcoming diverse perspectives, giving and receiving timely, respectful feedback, and continuously improving through iterative learning and user input. - A drive for impact and excellence: solving complex problems, making data-informed decisions, prioritizing what matters most, and continuously improving through learning, user input, and external benchmarking. - A collaborative and empathetic approach: working across differences, fostering trust, and contributing to a culture of shared success - Resident in USA, Citizen of USA with US passport for travel About Our Process - Application review will begin immediately and will continue until the position is filled. This role is expected to accept applications for a minimum of 5 business days. - While the hiring process may vary, it generally includes: resume and application submission, recruiter phone/video screen, hiring manager interview, performance exercise such as live coding, a panel interview, a conversation with leadership and reference checks. What We Offer At College Board, we offer more than a paycheck- we provide a meaningful career, a supportive team, and a comprehensive package designed to help you thrive. We’re a self-sustaining nonprofit that believes in fair and competitive compensation grounded in your qualifications, experience, impact, and the market. A Thoughtful Approach to Compensation - The hiring range for this role is $80,000–$130,000. - Your exact salary will depend on your location, experience, and how your background compares to others in similar roles at the College Board. - We aim to make our best offer upfront, rooted in fairness, transparency, and market data. - We adjust salaries by location to ensure fairness, no matter where you live. You’ll have open, transparent conversations about compensation, benefits, and what it’s like to work at College Board throughout your hiring process. Check out our careers page for more. #LI-remote #LI-MD1

Overview The Director Service Portfolio Management is responsible for leading the design management and evolution of the company’s services portfolio. This position owns the strategic and lifecycle responsibilities of service offerings supported by operations for project management execution. The Director Service Portfolio Management uses a structured framework (ex. Pragmatic Marketing) to guide service development from ideation through post-launch refresh ensuring alignment and consistent engagement with business stakeholders. This position is critical to simplifying and rationalizing the company’s portfolio to improve customer value drive adoption and enhance financial performance. Responsibilities - Lead the simplification and convergence of one-time and recurring service offerings to eliminate redundancy and internal competition - Create a continuum of services aligned to customer outcomes and lifecycle stages (Land Adopt Expand Renew) - Maintain a balanced portfolio across the full lifecycle: Discover Design Create Launch and Optimize - Operate within a structured NPI/NSI framework to manage offers from ideation to post-launch refresh - Define and build differentiated outcome-aligned service value propositions - Ensure offerings meet addressable markets through market validation competitive analysis and customer insights - Collaborate with Sales Pre-Sales Service Delivery teams to align services strategy with overall company goals - Partner with Product & Service Marketing to design and execute go to market activities - Develop sales enablement materials and training to support positioning and selling of services - Ensure consistent engagement points and phase gates with business stakeholders throughout the offer lifecycle - Develop value-based pricing strategies and articulate financial outcomes at both portfolio and offer levels - Regularly monitor and report on portfolio performance including bookings revenue margin and adoption metrics - Grow recurring services bookings to represent 40% of total services annual bookings over a three-year period Basic Qualifications - Proven experience in service portfolio or product management ideally in a software or technology services environment - Strong leadership and cross-functional collaboration skills with the ability to influence across departments - Background in marketing or strong marketing acumen to support branding and positioning efforts - Excellent communication and presentation skills - Strategic thinker with a bias for action and results - Bachelor’s degree required; MBA or equivalent experience preferred. - 8–12 years of experience in services management product management or related roles - Experience working in matrixed organizations and managing global virtual teams - Based on individual states’ employment laws, the following details are to comply with the relevant salary posting requirements: base salary range of $176,000-$220,000 and eligible for benefits What you can expect next - Hyland Recruiters thoroughly review every application and will contact you within 1 to 2 weeks regarding next steps. Be sure to add Hyland to your contacts list and check your spam folder so you never miss a message from us! - Any follow up questions? Email your Recruiter directly at Careers@Hyland.com. Benefits 401(k) Retirement Savings. Flexible Schedule. Paid Time Off. Medical, Dental, Vision. Volunteer Paid Time Off. Wellness Reimbursement. Paid Parental Leave. Sabbatical Program. Find out more by going to https://www.hyland.com/en/resources/articles/why-work-at-hyland . Welcome to #HylandLife Since 1991, it has been Hyland’s mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do – whether it’s helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work. The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success. As we’ve grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them. We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

• Develop Strategy and Partnership Approaches (50%) • Apply understanding of the educational landscape in your markets to develop and execute strategic plans in consultation with regional leadership and cross-divisional partners • Maintain account planning processes and conduct regular business reviews with assigned accounts • Identify market-specific opportunities and challenges and provide personalized, data-informed recommendations to sustain and grow partnerships • Analyze market trends and develop strategic recommendations aligned to international goals • Develop and manage a secure sales pipeline aligned to the needs of schools and school networks • Collaborate with international colleagues to support program growth, training, and implementation • Plan and deliver workshops and professional development for K–12 and higher education audiences • Manage External and Internal Relationships (30%) • Build and maintain strong relationships with decision-makers across organizations, universities, and ministries of education to support program adoption • Partner closely with colleagues across regions and SDP to share insights, coordinate strategy, and strengthen collective work • Provide coaching and support to junior staff, as appropriate , based on your portfolio • Execute Internal Processes & Manage Regional Projects (20%) • Use Salesforce CRM to manage accounts, monitor progress toward goals, and support proactive task and opportunity management • Lead or manage divisional or regional projects assigned by leadership