Job Closed
This listing is no longer active.
We are a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health.
Territory Mgr 1
Location
United States
Posted
84 days ago
Salary
$21 - $23 / year
Seniority
Mid Level
Job Description
Territory Mgr 1
Natera
POSITION SUMMARY: The Territory Manager will support Natera’s Commercial Operations division and provide world class service to customers consisting of medical professionals, patients and cross functional internal and external teams. This position primarily consists of working with customers and sales representatives to ensure a smooth ordering process and quick reporting of results. This role requires the ability to work independently, multi-task, and use critical thinking skills to resolve issues in a timely manner. PRIMARY RESPONSIBILITIES: - Respond promptly to internal and external customer inquiries. - Serve as the lead contact for accounts and Sales and document all interactions, communications, actions taken, and follow ups. - Build rapport with accounts, patients and Sales to resolve missing information in a timely manner, ensuring TAT is met. - Communicate delays and cancellations to customers and help facilitate redraw of samples as needed. - Deals directly with internal and external customers via telephone and electronic channels to research and resolve escalated issues, communicate clearly and logically the root cause of issues, and provide resolution. - Familiarity with all relevant business unit tests performed by Natera, including samples needed, TAT to results, all required patient health information, proper completion of request forms, and required waivers. - Special projects and other duties may be assigned to meet business needs. - This role works with PHI on a regular basis both in paper and electronic form and employees will have access to various technologies to access PHI (paper and electronic) in order to perform the job. - Must maintain a current status on Natera training requirements. QUALIFICATIONS: - Two year degree and/or 2-5 years of related experience, undergraduate degree preferred. - Skilled specialist, completes tasks in a resourceful and efficient manner. - Advanced professional growth education. - Must complete training relating to HIPAA/PHI privacy, general policies and procedure compliance training and security training as soon as possible but not later than the first 30 days of hire. KNOWLEDGE, SKILLS, AND ABILITIES - Excellence in de-escalating customer behavior. - Excellent organizational skills and ability to balance multiple client needs and internal stakeholders. - Problem analysis and problem solving skills. - Adaptability to change and self-starter. - Knowledge of customer service principles and practices. - Experience in both phone and written customer support. - Knowledge of administrative procedures and protocols. - Knowledge of numeric, oral, and written language applications. - Intermediate knowledge in GSuite applications and typing with excellence in spelling and grammar. - Excellence in attention to detail and critical thinking. - Adaptability to change and self-starter. - Ability to maintain professionalism during highly escalated situations PREFERRED SKILLS AND EXPERIENCE: - Experience with Salesforce ServiceCloud, laboratory information management systems (LIMS), customer portals, efax, secure email, and cloud based call center functionalities. - Problem analysis and problem solving. - Data collection and maintenance. - Bilingual is a plus. Compensation & Total Rewards This range reflects a good-faith estimate of the base pay we reasonably expect to offer at the time of hire. Final compensation will vary based on experience, qualifications, and skills considerations. This position is also eligible for additional compensation and benefits through Natera’s robust Total Rewards program, including: - Comprehensive health benefits (medical, dental, vision) - 401(k) with company match - Generous paid time off and company holidays - Additional wellness and work-life benefits Compensation Range $21—$23 USD OUR OPPORTUNITY Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives. The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management. WHAT WE OFFER Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program! For more information, visit www.natera.com. Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide. All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws. If you are based in California, we encourage you to read this important information for California residents. Link: https://www.natera.com/notice-of-data-collection-california-residents/ Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes. For more information: - BBB announcement on job scams - FBI Cyber Crime resource page
Related Guides
Related Job Pages
More Sales Jobs
Commercial Sales Associate
VirtruRespect the people. Respect the data. Virtru equips you to protect your data anywhere and everywhere it's shared.
About Virtru: While the rest of the security industry obsesses over locking data down to prevent it from being lost or stolen, we're doing something fundamentally different at Virtru. We're setting data free so that you can intentionally share it with others, but without sacrificing security, privacy, or control. We've created both a suite of powerful data protection applications and an open platform that's sparking an ecosystem of innovation. Through the Trusted Data Format (TDF) open standard, we're not just protecting data; we're creating a new paradigm where security enables sharing rather than preventing it. Think of us as the Android of data protection: a robust platform with an open core that developers and partners can build upon, coupled with our own best-in-class applications that showcase what's possible when you reimagine security from the ground up. Backed by Iconiq Capital, Bessemer Venture Partners, Foundry Capital, and Tiger Global, we're helping Fortune 500 companies and government agencies discover that true data security means having the freedom to share, collaborate, and innovate — without compromise. Compensation: $60,000-65,000/year base + commission Team & Position Details: Are you passionate about sales, technology, and building relationships? Virtru is seeking a dynamic, tech-savvy Commercial Sales Associate (CSA) to join our high-performing team. This is a fresh take on the traditional Sales Development role, blending proven prospecting tactics with new responsibilities around advanced sales technology and event engagement. You’ll be at the forefront of our go-to-market strategy, driving top-of-funnel activity, building pipeline, and making strategic use of AI, sales engagement, and intent-driven platforms. The right candidate is a driven, creative professional who thrives in a fast-paced environment, is comfortable with outreach on multiple channels, and is eager to flex both their analytical and interpersonal skills. As a Commercial Sales Associate, your responsibilities will include: - Prospecting & Outreach: Identify and engage new prospects through cold calling, tailored email campaigns, and LinkedIn activities to generate high-quality meetings for the sales team. Including Gifting, Event Outreach, B2B Dinners and more. - Lead Qualification: Qualify outbound leads through research and discovery conversations to ensure a strong sales pipeline. - CRM & Reporting: Maintain accurate activity records in CRM, and generate insights from outreach, campaign, and conference efforts. - Sales Technology Management: Take ownership of and operate advanced sales engagement, intent, and AI-powered platforms to optimize outreach, nurture leads, and prioritize opportunities. - List Building & Research: Leverage data tools and platforms to build and enrich automated targeted accounts and prospect lists for campaigns. - Market Intelligence: Stay up-to-date on industry trends, competitor activities, and shifting customer needs to enhance messaging and positioning. - Project Work: Collaborate cross-functionally on initiatives such as event prework (target account mapping, appointment setting), post-event follow up, and customized prospecting pages. - Event Representation: Confidently represent Virtru at industry conferences, trade shows, and virtual events—conducting pre-event research, booking onsite meetings, and leading follow-up activities. Skills that will help you thrive in this role: - 2+ years in sales/business/market development, or similar customer-facing roles - Strong interpersonal and communication skills; proven success in cold calling and multi-channel outreach - Proficiency in managing sales engagement, intent, and/or AI-driven prospecting platforms (e.g. Claude, ChatGPT, Outreach, SalesLoft, ZoomInfo, Demandbase, Apollo, 6sense, Gong, Gifting Platforms or similar) - Experience attending and presenting at events or conferences, with confidence presenting and networking in-person - Data-driven mindset—comfortable working with CRM systems (Salesforce preferred), reporting tools, and email tracking platforms - Highly organized, adaptable, and proactive; able to juggle multiple projects and deadlines - Tech-curious, comfortable learning new software and tools quickly - Natural curiosity, creativity, and drive to solve problems in innovative ways Bonus Points if you have: - Previous experience selling SaaS, cybersecurity, or B2B technology solutions - Experience collaborating with marketing, sales, and product teams - Background in strategic account mapping and ABM (Account-Based Marketing) Virtruvian qualities that will set you up for success: - Thinking outside of the box to respectfully challenge your teammates and managers in the pursuit of excellence - Strong sense of urgency with an action-oriented mindset - Able to collaborate and adapt to shifting priorities as business needs evolve - Comfortable with asynchronous communication including slack, email, zoom, etc. Perks & Benefits: At Virtru, we believe people do their best work when their wellbeing is put first. This is why we make your wellbeing our priority with a thoughtful and holistic program that encompasses Occupational, Mental, Social, Physical, and Environmental Wellness by offering benefits such as… - A Flexible PTO policy — we strongly encourage you to take time off (in addition to 14 holidays) to ensure that you are getting the proper time needed to unplug and recharge. - A $1,500 annual Learning & Development Stipend focused on providing you the resources to continually learn and professionally grow. - Frequent company-sponsored team celebrations that provide ample opportunities to connect with teammates and be social! - Access to an Employee Assistance Program - Access to Headspace, a mental health app tailored to your specific needs. - A flat 3% contribution to your retirement account - A high degree of flexibility — Have an appointment, errand, or family emergency to take care of? Hop to it! We give you the time and space to take care of you and your own first. In addition to wellbeing, Virtru places a strong emphasis on diversity, equity, inclusion, and belonging. Our DE&I Council is dedicated to fostering an inclusive workplace and making the psychological safety of each and every one of our teammates a top priority. Additional perks include: - Competitive compensation - Generous parental, medical, and bereavement policies - 401K contribution and stock options - Full medical, dental, and vision benefits - New Hire Swag and IT Welcome boxes - Structured semi-annual 360° performance reviews Virtru is committed to building an inclusive environment for people of all backgrounds and everyone is encouraged to apply. Virtru is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.
Sales and Service Associate, College Prep
Launch It ConsultingLaunching Product Lines and Gaining You Traction
• Interact with prospective and current clients to assess tutoring needs. • Provide detailed information about tutoring programs, schedules, and pricing. • Coordinate tutor-student matching based on subject expertise and availability. • Handle inquiries and resolve client issues promptly and professionally. • Maintain accurate records of client interactions and sales activities. • Collaborate with the tutoring team to ensure high-quality service delivery.
Director, Sales
DescriptRecord. Transcribe. Edit. Mix. As easy as typing. Take control with Descript. For support, visit https://descri.pt/help
• Build, lead, and coach a US-based team of Enterprise Account Executives • Set clear expectations and performance standards • Cultivate a high-trust, high-accountability environment • Own pipeline health for your segment • Drive a strong outbound and pipeline-generation culture • Refine and implement strategic account plans • Partner closely with Marketing, Product, and Customer Success • Proactively recruit, nurture, and hire exceptional enterprise sales talent • Develop a repeatable operating model for onboarding, training, and coaching
• Act as a liaison between the agency and the community regarding patient care • Gives high priority to compassionate patient care and patient satisfaction. • Ensures smooth transition from hospital to home setting. • Visits patients prior to discharge to set reasonable expectations. • Establishes a trusting relationship with patients and their care team. • Establishes, maintains, and expands relationships with referral sources. • Keeps detailed records of marketing activities and strategic initiatives. • Identifies and resolves service issues with emphasis on patient and referral-source satisfaction.
