• Act as a liaison between the agency and the community regarding patient care • Gives high priority to compassionate patient care and patient satisfaction. • Ensures smooth transition from hospital to home setting. • Visits patients prior to discharge to set reasonable expectations. • Establishes a trusting relationship with patients and their care team. • Establishes, maintains, and expands relationships with referral sources. • Keeps detailed records of marketing activities and strategic initiatives. • Identifies and resolves service issues with emphasis on patient and referral-source satisfaction.

• New Business Development (≈70%) • Build and own the Iberia pipeline from near zero to a scalable revenue engine • Identify, segment, and close enterprise opportunities in Spain and Portugal • Lead the full sales cycle — from outbound prospecting to negotiation and closing • Engage and influence C-level stakeholders in key industries • Position C‑MORE as a strategic solution for ESG, risk and performance • Key Account Management (≈30%) • Manage and grow a portfolio of strategic Iberian clients • Identify and execute upsell and cross-sell opportunities • Build long-term, trusted relationships with key stakeholders • Act as a strategic advisor aligned with clients' priorities • Market Building & Strategy • Define and execute the go-to-market strategy for Iberia • Provide continuous feedback on market needs, messaging and positioning • Represent C‑MORE in ecosystems, events and strategic conversations

• Lead, manage, and motivate the sales team to achieve monthly and quarterly sales targets. • Develop and implement effective sales strategies to drive business growth. • Monitor team performance and provide guidance, training, and support when required. • Generate new business opportunities and maintain relationships with existing clients. • Track sales metrics, prepare reports, and present performance updates to management. • Coordinate with the marketing team for lead generation and campaigns. • Ensure high levels of customer satisfaction through excellent service.

Role Description We’re hiring a Customer Sales Representative (CSR) to handle high-volume inbound calls, convert inquiries into booked plumbing jobs, and promote the Pipeline Club membership program. This role is central to driving revenue, improving conversion rates, and delivering a strong, customer-first phone experience through clear, confident communication. Responsibilities - Inbound Sales & Call Management - Professionally handle inbound customer calls with empathy, clarity, and confidence. - Convert customer inquiries into booked plumbing jobs, targeting an 85% call-to-booking conversion rate. - Actively listen to customer needs and guide conversations toward effective service solutions. - Scheduling, Upselling & Membership Sales - Efficiently schedule service appointments while identifying upsell opportunities. - Promote and sell the Pipeline Club membership during eligible calls. - Achieve a minimum 10% membership close rate, targeting 35 memberships within the first 90 days. - Process, Documentation & Systems - Document call scripts, workflows, and best practices to improve consistency and performance. - Contribute to building scalable systems that enhance conversion rates and membership sales efficiency. - Technology, Tools & Optimization - Use CRM and call tools to accurately log interactions, adopt new technologies quickly, and share feedback to improve processes and workflows. - Customer Experience & Team Support - Handle escalated customer interactions professionally, uphold customer-first standards, and support offshore team members to ensure consistent service quality. What Makes You a Perfect Fit - You are a confident, empathetic communicator who builds rapport easily over the phone. - You take ownership of customer outcomes and conversion performance. - You are reliable, disciplined, and comfortable working evening and weekend shifts. - You enjoy helping customers while also driving sales and membership adoption. - You adapt quickly to new tools, scripts, and processes in a fast-paced environment. Required Experience & Skills - Proven experience in sales or customer service, preferably in plumbing, home services, or trades. - Demonstrated ability to convert inbound calls into booked appointments. - Experience with CRM systems and call management tools (ServiceTitan experience is a plus). - Strong sales, upselling, and objection-handling skills. - High level of accountability for call quality, bookings, and customer experience. What Does a Typical Day Look Like? A CSR’s day is focused on delivering exceptional customer experiences while consistently converting inbound calls into booked jobs and memberships. You will: - Handle inbound customer calls throughout your scheduled shift. - Listen carefully to customer concerns and recommend appropriate services. - Schedule plumbing appointments and present Pipeline Club membership options. - Log all interactions accurately in the CRM and follow established call processes. - Handle escalations professionally and contribute to ongoing process improvements. In short: You drive growth and customer satisfaction by turning inbound calls into booked services and long-term relationships through empathy, consistency, and execution. Key Metrics for Success (KPIs) - Call-to-booking conversion rate: 85% target - Pipeline Club membership close rate: 10%+ - Memberships sold: 35 within the first 90 days - CRM accuracy and documentation compliance - Consistent customer satisfaction and call quality scores Interview Process - Initial Screening Call - Interview with Pavago Recruiter - Client Interview - Offer & Onboarding