Role Description As a Product Manager, Mobile at FreshBooks, you will be the driving force behind the execution of our mobile product strategy. You will partner closely with Design and Engineering to build and launch a new hybrid native app while simultaneously enhancing the mobile-web experience for FreshBooks customers. You will take high-level vision and turn it into actionable roadmaps, ensuring we deliver a seamless, high-quality experience across all mobile touchpoints. You will act as a cross-functional facilitator, adapting your communication to align diverse teams—from Engineering to Marketing—around a shared mobile vision. NOTE: This role can be worked remotely from the above location. Occasional travel to our Toronto office may be required from time to time. What You'll Do - Independently apply solid working knowledge of mobile tools and concepts to adapt our strategy to varied or moderately complex market situations. - Understand our Customers using data-driven insights, competitive analysis, market intelligence, and customer research. Bring curiosity and a Customer-centric mindset to every decision. - Manage the immediate needs of a development sprint while staying aligned with the broader 6-month product roadmap. You will skillfully break down complex projects into achievable milestones. - Drive execution in a cross-functional, dynamic environment. You will partner with engineers, product designers, data analysts, product marketing managers, and others to bring your plans to completion and achieve your stated outcomes. Proactively anticipate communication needs to address misunderstandings before they impact the sprint. - Partner effectively with designers to ensure our hybrid app feels intuitive and "native" to the user. - Work with teams across the organization to develop and implement go-to-market plans that drive app usage and create awareness of mobile functionality and the value our apps deliver. - Establish and maintain a high standard of quality that creates an exceptional experience that is intuitive and personalized, and makes using our apps effortless. - Other duties as may be assigned. Qualifications - Track record of successfully launching and iterating on features for native mobile applications (iOS/Android). - Proficiency in leveraging product analytics tools (such as Looker, Google Analytics, or FullStory) to deeply understand user behavior and drive iterative product improvements. - Data-fluency and skills to translate complex data into actionable product insights and influencing strategic decisions across the organization. - Exceptional communication skills, able to clearly and concisely tailor messages for diverse audiences—from technical deep-dives with engineers to high-level strategic updates for executives and non-technical stakeholders. - Mastery of asynchronous communication, demonstrating clarity and structure in written product requirements ("the what" and "the why") to empower remote or distributed development teams. - Organizational discipline to manage and maintain up-to-date communication channels (Slack, Jira, etc.) in fast-paced, asynchronous workflows. - Proven ability to skillfully prioritize and manage competing demands under pressure, relying on sound judgment and established product management processes. You'll Stand Out If You Have - Direct experience managing the lifecycle of applications built in React Native or similar hybrid frameworks, or mobile-web optimization. - Deep understanding of the specific challenges and user expectations within SaaS or fintech industry-focused apps. - A background in improving mobile-web conversion or UX, bridging the gap between browser-based and app-based experiences.

• Define and lead the product strategy for clinical flow cytometry software, including AI/ML-enabled applications, automation, and advanced analytics • Drive product lifecycle execution from discovery through commercialization, ensuring regulatory compliance and clinical workflow excellence • Provide technical leadership, partnering with R&D on software architecture, AI/ML integration, and model validation • Lead, mentor, and develop a team of Product Managers responsible for clinical software features and innovation areas • Build business cases, financial analyses, and portfolio investment strategies

• Define and communicate the multi-year vision and roadmap for Support Core as both a platform and shared product experience layer • Transform core systems into AI-forward, composable components that power consistent experiences across Zendesk • Own both: Platform capabilities (APIs, services, infrastructure, integration interfaces) Shared product experiences built on top of those platforms (e.g., search experiences powered by retrieval architecture) • Design a modern, AI-native engineering experience by designing platform abstractions and integration surfaces that enable fast and scalable integration with all Zendesk products, including acquisitions • Drive AI-native platform capabilities across Support Core, ensuring our systems are architected so AI operates seamlessly on top of them, within them, and alongside them • Lead and develop a team of five product managers across Ticketing, Search, Email, and Lists • Partner closely with Engineering to modernize system architecture, improve reliability and performance, and reduce complexity • Influence the broader Core Services platform strategy and align investments with company-level goals • Establish outcome-driven planning, strong execution discipline, and clear executive communication.

• Ensure billing accuracy, compliance, and reliability across invoices, credit notes, and adjustments; • Improve the client experience around invoices and payments by reducing friction, errors, and time to resolution; • Partner with Sales, Finance, Legal, Support, and Operations to align processes and tools; • Enable strategic initiatives such as internationalization, e-invoicing, and product diversification.