Job Description: Want to work in a fast-paced environment that has unlimited earning potential? Then Endurance is the place for you! Endurance is looking for bright, outgoing, and energetic individuals to join our growing team of Retention Representatives! As a Retention Representative, your duty is to retain business clients and further educate current customers on the value of retaining their Vehicle Service Contracts. Key Responsibilities - Consistently increase retention rates and achieve retention goals. - Superb listening skills with the ability to overcome customer's initial concerns and objections Ability to keep customers on board through the reiteration of why they purchased a Vehicle Service contract and the continued benefit that the contract provides. - trong background in a call-center environment - CRM and technology aptitude to handle multiple platforms at a high volume and fast pace - Influence customers to recognize the value of our contracts and identify new opportunities. Retain their business and educate the customer to understand the risks associated with canceling their contract. - Problem-solving is a must as you quickly identify the root cause of customer issues, pinpoint payment strategies to eliminate those causes and work with clients to implement feasible contract negotiations. - Help explain contracts and manage existing customer relationships that give them their own piece of mind and worry-free driving! - Being interactive and communicative with management and co-workers in a visible manner is an essential function of the job; therefore, camera usage is required for training, team meetings, and meetings with management. - Other duties as assigned or as business needs arise. Keys to Success: - High school diploma or GED certificate. - Minimum 2 years of Retention experience or in a similar role - Minimum 2 years of Sales experience - Experience in customer support and conflict resolution. - Computer proficiency. - Phone communication skills. Compensation: $18.00 + Commission Candidates must pass a pre-employment Background Check. Endurance is an E-Verify employer. Our benefits include: - Competitive salary with uncapped commission potential. - Paid training and upward mobility —we invest in your growth. - 401(k) with company match after 90-days of employment - Medical, Dental and Vision Insurance - Voluntary Life Insurance - Internet Stipend - Casual dress code - A company culture that supports balancing your work and personal life, including company events, bonding experiences, and a work-from-home environment Learn more about life at Endurance—connect with us on LinkedIn, Facebook, Instagram and Twitter. Equal Employment Opportunity Endurance Warranty Services is proud to be an equal-opportunity employer. We celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Our differences are what make us better together. Endurance Warranty is an E-Verify Company. About Endurance Endurance Warranty has been honored with multiple Stevie Awards for being a great place to work, and we’re growing rapidly. We’re a fast-paced company offering limitless opportunities to grow your career. Thanks to our dedicated employees, we provide best-in-class auto repair coverage to customers across the country, protecting people from unexpected and costly breakdowns for almost 15 years. At Endurance, we embrace the entrepreneurial spirit, and you’ll play a role in shaping this dynamic industry. We offer great pay, amazing benefits, and the opportunity to learn and grow. When you work for Endurance, you’re working for a company that cares about you and your future. We empower employees to lead, drive change and give back where they work and live. Our people are our greatest strength, and we’re proud to work as a diverse team to serve our customers and our community. Therefore, we’ve been honored as a top place to work, including multiple StevieⓇ Awards for the best workplace and great employer. For the last several years, Endurance has also earned a spot-on Selling Power’s “50 Best Companies to Sell For” and consistently makes industry lists from Crain’s and Inc. magazine for our continuous and significant growth. Experts in the industry recognize that our employees care as well—Consumer Affairs highly recommends Endurance, and our customers highly rate us on Google, Trustpilot, and other major online review sites. Come accelerate your career with us. We’ll give you the tools you need to succeed at work and the flexibility to enjoy life outside of your job.

Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview The Motorola Solutions Global Education Organization is responsible for creating innovative training strategies, as well as the design, development, and delivery of technical and end user training content across the company’s solutions/product portfolio. Our training services address the educational needs of our Motorola Solutions customers, partners and employees, enabling each group to be more efficient, effective, as well as ensure established business and operational outcomes are met. Job Description This dynamic role will be responsible for delivering North America (NA) end user training classes for service partners, employees, and customers. The person filling this role will primarily provide both technical and user instruction on various LMR, Body Worn Camera, and software solutions, with room for expansion in the future. They will also provide training recommendations with the Training Consultants during planning. The candidate filling this role works closely with NA Training Delivery Manager, Content Managers, Account Managers, Customer Service Managers, and Project Managers as well as other teams to provide comprehensive training delivery to ensure the highest level of knowledge transfer to the students. The driving goal of the End User Training Specialist is to ensure training delivery is provided to the students so that they are equipped to configure, use, operate and maintain their MSI solutions and products in the most effective and efficient way, driving student satisfaction and a strong relationship with all training audiences. This position is remote work and can be located anywhere in the contiguous United States, depending on experience. Key responsibilities include, but are not limited to: - Training material creation and development - Training delivery, development, administration, planning, and execution of training events - Measure knowledge transfer and training effectiveness - Demonstrates strong instructional skills, is detail-oriented, is adept at multitasking and willing to travel to multiple locations across North America. - Regularly interact and build lasting relationships with Service Partners, Public Safety/First Responder customers, and internal product/solution teams to further enhance current and future training strategies - Ability to work independently on assigned projects - Prioritize the work to ensure the accurate and timely execution of deliverables. - Demonstrate training effectiveness through systematic program evaluation and continuous improvement strategy - Manage all hardware, software, classroom, and lab equipment expectations required to deliver training in a classroom setting - Travel requirements: 50%-75%, with domestic and occasional international travel requirements to meet business needs A successful candidate will have well-rounded combination of the following: - Prior experience in Professional Commercial Radio (PCR) or Land Mobile Radio (LMR) and console software - Prior teaching or instructor experience - Strong interpersonal and communication skills - Working knowledge of Motorola Solutions Technology - Training Certificate from a professional certifying body - Working Knowledge of business programs such as Google Slides, Sheets, Gmail and other G-Suite related tools. Microsoft PowerPoint, Word, Excel and other related products. - Passport or ability to obtain one within first 90 days of employment - Experience in training and/or teaching Target Base Salary Range: $75,000 - $95,000 USD Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. Basic Requirements Basic Qualifications: - High school diploma/GED - Public Safety experience, sworn or non-sworn, using Public Safety Communications Equipment Travel Requirements 50-75% Relocation Provided None Position Type Experienced Referral Payment Plan No Our U.S. Benefits include: - Incentive Bonus Plans - Medical, Dental, Vision benefits - 401K with Company Match - 10 Paid Holidays - Generous Paid Time Off Packages - Employee Stock Purchase Plan - Paid Parental & Family Leave - and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

At American Income Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to Make Tomorrow Better. Role Overview: Could you be our next Customer Retention Representative? American Income Life is looking for a Customer Retention Representative to join the team! As a Customer Retention Representative, you will play a critical role in maintaining American Income Life's customer base by engaging with policyholders who are considering cancellation or have policies in a lapsed status. This role focuses on building relationships, understanding customer needs, and providing solutions to retain valuable life insurance coverage. This is a remote / work-from-home position. What You Will Do: - Inbound Cancellation Support: Handle incoming calls from policyholders requesting policy cancellations, working to understand their concerns and explore retention options. - Outbound Lapse Recovery: Proactively contact customers with lapsed life insurance policies to discuss opportunities and payment solutions. - Customer Consultation: Assess individual policyholder situations and recommend appropriate coverage adjustments. - Relationship Building: Demonstrate clear, empathetic, and professional communication by actively listening to policy holder concerns, asking clarification questions to fully understand their situation, and explaining policy options and solutions in simple, easy-to-understand language. - Documentation: Maintain accurate records of all customer interactions, retention efforts, and outcomes in company systems. - Product Knowledge: Stay current on life insurance products, policy features, and company procedures to provide accurate information. - Communication: Adapt communication style to meet individual customer needs, maintain a calm and supportive tone during difficult conversations, and ensure all the information provided is accurate and complete. Follow up with customers as needed to confirm understanding and satisfaction with proposed solutions. - Performance Metrics and KPI Achievement: Meet or exceed established contact center key performance indicators (KPIs) including call volume targets, retention rate goals, first call resolution, adherence targets, call quality targets, and attendance expectations. Efficiently manage daily call quotas for both inbound cancellation calls and outbound lapse recovery contacts while maintaining quality standards. ​ What You Can Bring: - Must be fully bilingual in English and Spanish, with the ability to speak, read, and write fluently in both languages. - High school diploma or equivalent. - Basic Microsoft Office Skills, including Word, Excel, and Outlook. - Minimum Typing speed of 30 wpm. - Experience in a call center environment preferred. - Some experience in insurance and/or sales is preferred. - Excellent verbal and written communication skills. - Ability to solve complex policyholder issues with a positive attitude. - Ability to work in a fast-paced environment and work well under pressure. - Knowledge of life and/or health insurance terminology preferred. How American Income Life Will Support You: Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at American Income Life: - Competitive compensation designed to reflect your expertise and contribution. - Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance. - Robust life insurance benefits and retirement plans, including a pension plan. - Paid holidays and time off to support a healthy work-life balance. - Parental leave to help our employees welcome their new additions. - Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals. - Company-paid counseling for assistance with mental health, stress management, and work-life balance. - Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career. - Discounted Texas Rangers tickets for a proud visit to Globe Life Field. Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At American Income Life, your voice matters.

Role Description Want to work in a fast-paced environment that has unlimited earning potential? Then Endurance is the place for you! Endurance is looking for bright, outgoing, and energetic individuals to join our growing team of Retention Representatives! As a Retention Representative, your duty is to retain business clients and further educate current customers on the value of retaining their Vehicle Service Contracts. - Consistently increase retention rates and achieve retention goals. - Superb listening skills with the ability to overcome customer's initial concerns and objections. - Ability to keep customers on board through the reiteration of why they purchased a Vehicle Service contract and the continued benefit that the contract provides. - Strong background in a call-center environment. - CRM and technology aptitude to handle multiple platforms at a high volume and fast pace. - Influence customers to recognize the value of our contracts and identify new opportunities. - Retain their business and educate the customer to understand the risks associated with canceling their contract. - Problem-solving is a must as you quickly identify the root cause of customer issues, pinpoint payment strategies to eliminate those causes, and work with clients to implement feasible contract negotiations. - Help explain contracts and manage existing customer relationships that give them their own piece of mind and worry-free driving! - Being interactive and communicative with management and co-workers in a visible manner is an essential function of the job; therefore, camera usage is required for training, team meetings, and meetings with management. - Other duties as assigned or as business needs arise. Qualifications - High school diploma or GED certificate. - Minimum 2 years of Retention experience or in a similar role. - Minimum 2 years of Sales experience. - Experience in customer support and conflict resolution. - Computer proficiency. - Phone communication skills. Requirements - Compensation: $18.00 + Commission. - Candidates must pass a pre-employment Background Check. - Endurance is an E-Verify employer. Benefits - Competitive salary with uncapped commission potential. - Paid training and upward mobility — we invest in your growth. - 401(k) with company match after 90-days of employment. - Medical, Dental and Vision Insurance. - Voluntary Life Insurance. - Internet Stipend. - Casual dress code. - A company culture that supports balancing your work and personal life, including company events, bonding experiences, and a work-from-home environment. Company Description Endurance Warranty has been honored with multiple Stevie Awards for being a great place to work, and we’re growing rapidly. We’re a fast-paced company offering limitless opportunities to grow your career. Thanks to our dedicated employees, we provide best-in-class auto repair coverage to customers across the country, protecting people from unexpected and costly breakdowns for almost 15 years. At Endurance, we embrace the entrepreneurial spirit, and you’ll play a role in shaping this dynamic industry. We offer great pay, amazing benefits, and the opportunity to learn and grow. When you work for Endurance, you’re working for a company that cares about you and your future. We empower employees to lead, drive change and give back where they work and live. Our people are our greatest strength, and we’re proud to work as a diverse team to serve our customers and our community. Therefore, we’ve been honored as a top place to work, including multiple StevieⓇ Awards for the best workplace and great employer. For the last several years, Endurance has also earned a spot-on Selling Power’s “50 Best Companies to Sell For” and consistently makes industry lists from Crain’s and Inc. magazine for our continuous and significant growth. Experts in the industry recognize that our employees care as well—Consumer Affairs highly recommends Endurance, and our customers highly rate us on Google, Trustpilot, and other major online review sites. Come accelerate your career with us. We’ll give you the tools you need to succeed at work and the flexibility to enjoy life outside of your job.