The Staff Engineer is a senior individual contributor responsible for shaping technical direction, driving architectural consistency, and solving the organization’s most complex engineering challenges. This role plays a critical part in ensuring our systems are scalable, reliable, and aligned with long-term business and product strategy. As a technical subject matter expert (SME), the Staff Engineer operates across teams and domains, influencing design decisions, elevating engineering standards, and providing guidance on complex system design and implementation. This role brings a forward-looking perspective, identifying risks, opportunities, and improvements that strengthen the overall platform and developer experience. The Staff Engineer partners closely with the CTO and Head of Architecture to translate strategic priorities into executable technical solutions, ensuring alignment across systems and teams. While this role has broad organizational impact, it does not include direct people management responsibilities and instead drives outcomes through technical expertise, collaboration, and influence. We are seeking individuals who are interested in joining our team in transforming healthcare technology and make a significant impact on the industry. Be a key player in our journey to deliver innovative solutions that enhance the blockit platform and improve the healthcare experience for all. Key Responsibilities: - Architectural Direction & System Design - Drive architectural alignment across services, integrations, and platform components in partnership with the CTO and Head of Architecture - Design scalable, resilient systems that support long-term product and business strategy - Identify and address architectural gaps, technical debt, and system risks proactively - Complex Problem Solving & Execution - Lead the design and delivery of highly complex, cross-functional initiatives spanning multiple systems - Own resolution of critical technical challenges, including production incidents and performance bottlenecks - Make high-quality technical tradeoff decisions with long-term impact in mind - Technical Standards & Engineering Excellence - Establish and reinforce best practices for system design, testing, observability, and reliability - Improve consistency across codebases, services, and integration patterns - Contribute to critical areas of the codebase where deep expertise is required - Cross-Team Collaboration & Influence - Partner with engineer tech leads to align on technical approaches and shared standards - Provide thoughtful guidance on design decisions, architecture, and implementation strategies - Influence technical direction through expertise, clear communication, and strong rationale - Platform & Integration Strategy - Guide the design and evolution of APIs, integrations, and external system interactions (e.g., EMR/vendor integrations - Ensure systems are designed for flexibility, scalability, and maintainability across clients and use cases - Continuous Improvement & Innovation - Identify opportunities to improve system performance, developer experience, and delivery efficiency - Evaluate and introduce new technologies or patterns where appropriate - Raise the overall technical bar through pragmatic, high-impact improvements Skills and Abilities: - Technical Depth & System Design - - Deep expertise in designing and building distributed systems, APIs, and scalable backend services - - Strong understanding of system architecture, data flow, and integration patterns - - Ability to evaluate tradeoffs and design for long-term scalability and maintainability - Problem Solving & Critical Thinking - - Exceptional ability to break down complex, ambiguous problems into clear, actionable solutions - - Strong debugging and root cause analysis skills across systems and services - - Ability to anticipate risks and proactively mitigate issues - Influence Without Authority - - Demonstrated ability to drive alignment and influence technical decisions across teams without formal authority - - Strong communication skills with the ability to clearly articulate complex technical concepts - - Builds credibility through expertise, consistency, and thoughtful decision-making - Execution & Ownership - - Ability to lead large, ambiguous technical efforts from concept through implementation - - High accountability for outcomes, quality, and system performance - - Comfortable operating in a fast-paced, evolving environment with shifting priorities - Engineering Excellence & Craftsmanship - - Commitment to high-quality code, testing, and documentation standards - - Strong focus on observability, reliability, and performance optimization - - Continuously seeks to improve systems, processes, and engineering practices - Business & Product Alignment - - Ability to connect technical decisions to business impact and product outcomes - - Understands how system design choices affect customers, scalability, and operational efficiency - - Partners effectively with Product, Engineering, and Leadership to deliver meaningful outcomes Education and Experience: - Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related field preferred - 10+ years of professional software development experience, with a proven track record of successful project leadership required - Proficient in multiple programming languages such as Elixir, Phoenix, React required - Strong understanding of software development methodologies (e.g., Agile, Scrum) and tools (e.g., JIRA, Confluence). - Experience with cloud platforms (AWS, Azure, Google Cloud) and continuous integration/continuous deployment (CI/CD) pipelines. Ability to work with frontend and backend systems is a plus. - Experience working in a SaaS, healthcare technology/IT, or healthcare B2B environment highly preferred - Experience working in a startup environment is desirable

Are you interested in being part of QLE but don’t see a role that matches your profile right now? We’d still love to hear from you. By applying to our Future Opportunities opening, you can share your background, experience, and areas of interest with our team. Your application will be reviewed and kept in our talent pool, and we may reach out when suitable opportunities arise across different functions and locations. We are always looking for curious, driven, and collaborative individuals who are excited about contributing to our mission and growing together with ​QLE.

Role Description Laylo powers drops for some of the world’s biggest creators and brands. Drops have become the predominant marketing strategy for merch, tickets, and content, and we're building the leading CRM to power them. The platform combines landing pages, messaging, link tracking, and more to empower musicians, live events, promoters, and brands with the tools to drive more sales and streams around their most important moments. As a full stack engineer, writing code and building beautiful user experiences is just one part of your job. You'll also: - Talk to users and get involved with design. - Develop your own opinion on what needs to exist in the world. - Move with urgency to make it happen. Laylo now powers Drops to over 60 million fans across music and live events. Notable customers include Sabrina Carpenter, Usher, Outside Lands, and more. What will you do? - Work with a small engineering team to build mission-critical tools for creators. - Build entirely new products from scratch and make important architectural decisions. - Plan, organize, and execute entire projects end to end, from idea to launch. - Work closely with design, operations, and creators. - Help build the foundation for Laylo engineering standards, tooling, and processes. - Build a user experience that is both visually stunning and easy-to-use. - As we grow, build up an engineering team around you. Qualifications - 3+ years experience with frontend development, preferably with hands-on experience with React, Typescript, and GraphQL. - Experience with: React, Node.js, Typescript, GraphQL, AWS Services (EC2, S3, Lambda), Claude Code, Cursor. Requirements - Cares about culture and wants to build something meaningful. - Enjoys all aspects of building a product from scratch. - Understands the importance of both speed and quality, and the trade-offs of choosing one over the other. - Wants to join a tight-knit team and work on solutions as a whole engineering team. Benefits - Strong written documentation culture leveraging Notion. - Asynchronous work to move quickly and efficiently. - Daily 30-minute standup meetings. - Collaboration across Slack, Notion & Figma.

Join Our Team as a Commercial HVAC Technician in Raleigh, NC! Are you looking for a company that truly cares about your career growth and personal well-being? BGIS ITS is seeking a dedicated Commercial HVAC Technician to join our team in Raleigh, NC. About BGIS ITS: BGIS Integrated Technical Services (BGIS ITS) is a service-oriented company with a team of over 500 commercial field technicians in the US and over 7,000 globally. We joined the BGIS group in 2022, a global leader in integrated facility management services. Our focus is on delivering exceptional customer experiences and providing ongoing training and support to our technicians. Why BGIS ITS? Compensation and Benefits - Competitive Salary: Earn $30-$42 Per hour. ($62,400–$87,360/annually based off a 40 Hr. work week); Overtime when authorized by Leadership. - On-Call Pay: $150 per scheduled on-call shift. - Paid Time Off: Start with 48 hours, increasing to 168 hours with tenure. - Paid Holidays: 7 annually (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas) - 401(k) Match: 5% employer contribution BGIS Kickoff Tech Program – Choose One: - $3,500 cash bonus - 40 additional hours of floating holidays - $1,250 technical training reimbursement Additional Perks - Company Vehicle: Take-home option available - Tech Tools: Company-issued cellphone and tablet - Annual Boot Voucher: Stay equipped with the right gear. - Comprehensive Benefits: Health, life, and disability coverage - Corporate Discounts: Exclusive perks through ADP - Career Development: Ongoing technical training and certifications - Growth Opportunities: Clear paths for advancement and relocation Your Role as a Commercial HVAC Refrigeration Technician: - You’ll: Conduct scheduled maintenance, service requests, repairs, and equipment changeouts. - Work with a support team including dispatchers, coordinators, supervisors, and technical resources. - Be equipped with a fully stocked service van, iPad, iPhone, and necessary PPE. Primary Qualifications - At least 3-6 years of HVAC experience with demonstrated experience in Commercial HVAC Refrigeration systems. - Position is performed remotely; however, may require travel/driving to client locations for training, meetings and other in-person events. - Responsible for performing work in accordance with established processes and practices that comply with internal and external requirements including but not limited to environmental, health safety, security, and fire protection. - Flexibility to work overtime as needed with some travel required. - Physical Requirements: climb and descend ladders while carrying up to 30 lbs., lift up to 75 lbs. and maneuver in confined spaces i.e., crawlspaces, attics, etc. - EPA Certification required. - Must be willing to wear Personal Protective Equipment (PPE) - Must meet enhanced security clearance requirements. - Subject to drug, background, and driver’s license checks Skills - Service and install new heating, ventilation, and air conditioning systems. - Service and install new ice machines. - Do routine maintenance on ice machines and refrigeration. - Assess and troubleshoot commercial HVAC to determine required repairs. - Inspect and perform equipment repair and replacements. - Perform routine preventative maintenance and recommend preventative repairs to avoid unplanned downtime. - Respond to emergency service requests. - Provides observations about facility, facility mechanical conditions and deficiencies and provides recommendations for enhancement and repair. - Participates in and assists with facility-related projects. - Adhere to all safety policies and procedures. - Able to work on lite commercial equipment. - Excellent customer service skills - Completes paperwork in a timely manner. - Reports to job assignment and work in a timely manner - Ability to work with minimal supervision. - Experience with industry software preferable but not required. Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness and community involvement. The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment and training. BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds. Our commitment is consistent with our recognition that it is the outstanding people within BGIS who the source of our strength has always been. We recognize that promoting diversity is an integral component of our continuing quest for organizational excellence. This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity. Anyone with questions or concerns regarding Equal Employment Opportunity should contact their direct supervisor or the Human Resources Department without fear of retaliation of any kind. #LI-REMOTE #LI-DW1