Job Summary The Collections Specialist I - Medicaid is responsible for performing collection follow-up on outstanding insurance balances, identifying claim issues, and ensuring timely resolution in compliance with government and managed care contract terms. This role requires effective communication with insurance payers, documentation of account activity, and adherence to applicable regulations to support revenue cycle operations. Essential Functions - Performs follow-up on outstanding insurance balances within the required timeframe, obtaining payment confirmation or required documentation. - Documents all actions taken on accounts within the appropriate system, ensuring a clear and traceable resolution process. - Makes the required number of outbound calls to insurance payers while maintaining professional and courteous communication. - Handles and resolves incoming correspondence within five days of receipt, updating the system with relevant information. - Analyzes assigned accounts using AS400, Meditech, Accurint, Cerner, directory assistance, and credit reports to maximize collection efforts. - Processes inbound and outbound calls professionally, providing exceptional customer service while resolving outstanding balances. - Ensures proper application of account dispositions and follows self-pay policies and procedures. - Adheres to all local, state, and federal laws and regulations, including FDCPA, TCPA, FCRA, CFPB, PCI, UDAAP, and HIPAA compliance standards. - Performs other duties as assigned. - Maintains regular and reliable attendance. - Complies with all policies and standards. Qualifications - H.S. Diploma or GED required - Associate Degree in Business, Finance, Healthcare Administration, or a related field preferred - 0-2 years of experience in medical collections, accounts receivable, billing, or healthcare revenue cycle operations required - Experience working with insurance follow-up, claim resolution, and payer communication in a healthcare setting preferred Knowledge, Skills and Abilities - Strong understanding of medical collections processes, payer reimbursement policies, and insurance claim resolution. - Proficiency in electronic medical record (EMR) systems, patient accounting systems, and collections software. - Knowledge of insurance contracts, denials management, and accounts receivable workflows. - Excellent problem-solving and analytical skills to research and resolve outstanding claims. - Effective verbal and written communication skills to interact with insurance payers, patients, and internal teams. - Strong attention to detail with the ability to document account activity accurately. - Ability to work independently in a fast-paced environment while meeting productivity and quality standards. - Knowledge of regulatory compliance, including HIPAA, FDCPA, and applicable healthcare finance laws.

Benefits: - Comprehensive Health Coverage – Medical, dental, and vision plans to keep you and your family healthy. - Future Security: 401(k) with matching - Student Loan Support – Up to $10,000 repayment assistance, because we invest in your future. - Educational Tuition Assistance - Competitive Pay & Full Benefits – A salary and package designed to reward your expertise and dedication. - Paid Time Off Job Summary The Collections Specialist I is responsible for performing collection follow-up on outstanding insurance balances, identifying claim issues, and ensuring timely resolution in compliance with government and managed care contract terms. This role requires effective communication with insurance payers, documentation of account activity, and adherence to applicable regulations to support revenue cycle operations. Essential Functions - Performs follow-up on outstanding insurance balances within the required timeframe, obtaining payment confirmation or required documentation. - Documents all actions taken on accounts within the appropriate system, ensuring a clear and traceable resolution process. - Makes the required number of outbound calls to insurance payers while maintaining professional and courteous communication. - Handles and resolves incoming correspondence within five days of receipt, updating the system with relevant information. - Analyzes assigned accounts using AS400, Meditech, Accurint, Cerner, directory assistance, and credit reports to maximize collection efforts. - Processes inbound and outbound calls professionally, providing exceptional customer service while resolving outstanding balances. - Ensures proper application of account dispositions and follows self-pay policies and procedures. - Adheres to all local, state, and federal laws and regulations, including FDCPA, TCPA, FCRA, CFPB, PCI, UDAAP, and HIPAA compliance standards. - Performs other duties as assigned. - Maintains regular and reliable attendance. - Complies with all policies and standards. Qualifications - H.S. Diploma or GED required - Associate Degree in Business, Finance, Healthcare Administration, or a related field preferred - 0-2 years of experience in medical collections, accounts receivable, billing, or healthcare revenue cycle operations required - Experience working with insurance follow-up, claim resolution, and payer communication in a healthcare setting preferred Knowledge, Skills and Abilities - Strong understanding of medical collections processes, payer reimbursement policies, and insurance claim resolution. - Proficiency in electronic medical record (EMR) systems, patient accounting systems, and collections software. - Knowledge of insurance contracts, denials management, and accounts receivable workflows. - Excellent problem-solving and analytical skills to research and resolve outstanding claims. - Effective verbal and written communication skills to interact with insurance payers, patients, and internal teams. - Strong attention to detail with the ability to document account activity accurately. - Ability to work independently in a fast-paced environment while meeting productivity and quality standards. - Knowledge of regulatory compliance, including HIPAA, FDCPA, and applicable healthcare finance laws. We know it’s not just about finding a job. It’s about finding a place where you are respected, valued and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible. The Shared Services Center - Nashville provides business office support functions like billing, insurance follow-up, call center customer service, data entry and more for hospitals and healthcare providers. But we're not only about work. We know employing a skilled and engaged team of professionals is vitally important to our success, so we make sure to offer competitive benefits, recognition programs, professional development opportunities and a fun and engaging team environment. Community Health Systems is one of the nation's leading healthcare providers. With healthcare delivery systems in 36 distinct markets across 14 states, CHS operates 69 affiliated hospitals with more than 10,000 beds and approximately 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, imaging centers, cancer centers, and ambulatory surgery centers.

• Contact all members with delinquent accounts that are more than 60 days past due • Effectively manage assigned portfolio and make charge-off, repossession, and foreclosure recommendations to Management • Assist members in restoring their good standing status with the Credit Union • Maintain the financial soundness of the Credit Union • Contribute to the department's ongoing effort to manage asset quality by achieving the lowest possible delinquency and charge-off ratios • Answer incoming member or member-related contacts (phone calls, emails, faxes, etc.) • Work Collection queues and make outbound member calls • Review and document status of accounts and initiate telephone contact on delinquent loans • Research accounts on the delinquent loan reports to ensure Credit Union errors are detected promptly and corrected • Prepare correspondence on delinquent accounts requiring special handling including contacting members by USPS mail, certified or email • Utilize Collections system to document accurately • Determine reason for delinquency and refer members to BALANCE when necessary or beneficial to the member • Establish and monitor payment plans whenever possible • Initiate all required documents; review and make recommendations for charge-offs, repossessions, foreclosures, and rewriting of delinquent loans and/or settlements • Pull Credit Bureau reports when necessary • Achieve assigned goals monthly • Maintain strict adherence and compliance to all laws, rules, regulations, policies, procedures and internal controls specific to the job functions • Follow detailed and standardized procedures in performing routine collection operations • Perform a variety of support duties related to the collection function • Make recommendations on ways to improve work processes within Collections • Assist the Front End area with incoming calls in time of high call volume • Perform other job-related duties as assigned by Managers(s).

Role Description We are sharing a specialised part-time consulting opportunity for experienced Bill and Account Collectors with strong professional expertise in collections workflows, account follow-up, payment resolution, customer communication, and real-world administrative and support services sector operations. This role supports a research project for one of the world's top AI companies and focuses on using real-world occupational expertise to design high-quality questions related to the day-to-day work of Bill and Account Collectors. Selected professionals will apply their domain knowledge to help shape structured project content grounded in real professional practice, contributing occupation-specific expertise that supports advanced AI training and evaluation work. Key Responsibilities - Occupational Expertise & Research Input - Use professional experience as a Bill and Account Collector to support a research project for a leading AI company - Contribute domain knowledge grounded in real-world full-time work experience - Help ensure project outputs reflect authentic occupational practice and professional standards - Question Design & Content Development - Design questions related to the occupation of Bill and Account Collector - Translate day-to-day professional knowledge into structured, high-quality research content - Contribute occupation-specific material that supports AI training and evaluation initiatives - Project Participation & Quality Contribution - Engage consistently in a structured remote project environment - Contribute professional judgment shaped by collections, payment recovery, and account management experience - Support high-quality output through reliable participation and strong subject-matter expertise Qualifications - 4+ years of full-time work experience as a Bill and Account Collector - Strong professional background in collections, account recovery, billing follow-up, payment resolution, or related administrative support work - Ability to contribute real-world occupational insight to structured research work - Strong written communication and analytical thinking skills - Reliable availability for consistent project participation - Current location in the US, UK, or Canada Preferred Qualifications - Experience translating professional knowledge into structured content or research inputs - Strong understanding of collections workflows, account handling, customer communication, and payment-related follow-up processes - Ability to contribute precise, profession-specific material in a consistent and high-quality way Benefits - Contribute specialised collections and account management expertise to a high-impact AI research project - Help shape AI systems using authentic occupational knowledge from real professional practice - Participate in a focused remote project with meaningful domain contribution - Flexible remote work with competitive compensation based on background and location Contract Details - Independent contractor role - Fully remote with flexible scheduling - Hourly compensation listed at $40–$55 per hour for U.S.-based applicants - Compensation will vary depending on professional background and geographic location - Minimum commitment of 15 hours per week - Estimated project duration of approximately 3–4 weeks after project start - A desktop or laptop computer is required for this project - Chromebook users cannot be accepted for this role - Projects may be extended, shortened, or concluded early depending on project needs and performance - Weekly payments via Stripe or Wise - Work will not involve access to confidential or proprietary information from any employer, client, or institution - Please note: We are unable to support H1-B or STEM OPT candidates at this time - Start date: Immediate Company Description This opportunity is available through a leading AI-driven work platform that connects domain experts with frontier AI research projects. Experts contribute to improving advanced AI systems by providing specialised expertise across real-world workflows, structured evaluation, model training support, and domain-specific professional knowledge.