• Contact all members with delinquent accounts that are more than 60 days past due • Effectively manage assigned portfolio and make charge-off, repossession, and foreclosure recommendations to Management • Assist members in restoring their good standing status with the Credit Union • Maintain the financial soundness of the Credit Union • Contribute to the department's ongoing effort to manage asset quality by achieving the lowest possible delinquency and charge-off ratios • Answer incoming member or member-related contacts (phone calls, emails, faxes, etc.) • Work Collection queues and make outbound member calls • Review and document status of accounts and initiate telephone contact on delinquent loans • Research accounts on the delinquent loan reports to ensure Credit Union errors are detected promptly and corrected • Prepare correspondence on delinquent accounts requiring special handling including contacting members by USPS mail, certified or email • Utilize Collections system to document accurately • Determine reason for delinquency and refer members to BALANCE when necessary or beneficial to the member • Establish and monitor payment plans whenever possible • Initiate all required documents; review and make recommendations for charge-offs, repossessions, foreclosures, and rewriting of delinquent loans and/or settlements • Pull Credit Bureau reports when necessary • Achieve assigned goals monthly • Maintain strict adherence and compliance to all laws, rules, regulations, policies, procedures and internal controls specific to the job functions • Follow detailed and standardized procedures in performing routine collection operations • Perform a variety of support duties related to the collection function • Make recommendations on ways to improve work processes within Collections • Assist the Front End area with incoming calls in time of high call volume • Perform other job-related duties as assigned by Managers(s).

Role Description We are sharing a specialised part-time consulting opportunity for experienced Bill and Account Collectors with strong professional expertise in collections workflows, account follow-up, payment resolution, customer communication, and real-world administrative and support services sector operations. This role supports a research project for one of the world's top AI companies and focuses on using real-world occupational expertise to design high-quality questions related to the day-to-day work of Bill and Account Collectors. Selected professionals will apply their domain knowledge to help shape structured project content grounded in real professional practice, contributing occupation-specific expertise that supports advanced AI training and evaluation work. Key Responsibilities - Occupational Expertise & Research Input - Use professional experience as a Bill and Account Collector to support a research project for a leading AI company - Contribute domain knowledge grounded in real-world full-time work experience - Help ensure project outputs reflect authentic occupational practice and professional standards - Question Design & Content Development - Design questions related to the occupation of Bill and Account Collector - Translate day-to-day professional knowledge into structured, high-quality research content - Contribute occupation-specific material that supports AI training and evaluation initiatives - Project Participation & Quality Contribution - Engage consistently in a structured remote project environment - Contribute professional judgment shaped by collections, payment recovery, and account management experience - Support high-quality output through reliable participation and strong subject-matter expertise Qualifications - 4+ years of full-time work experience as a Bill and Account Collector - Strong professional background in collections, account recovery, billing follow-up, payment resolution, or related administrative support work - Ability to contribute real-world occupational insight to structured research work - Strong written communication and analytical thinking skills - Reliable availability for consistent project participation - Current location in the US, UK, or Canada Preferred Qualifications - Experience translating professional knowledge into structured content or research inputs - Strong understanding of collections workflows, account handling, customer communication, and payment-related follow-up processes - Ability to contribute precise, profession-specific material in a consistent and high-quality way Benefits - Contribute specialised collections and account management expertise to a high-impact AI research project - Help shape AI systems using authentic occupational knowledge from real professional practice - Participate in a focused remote project with meaningful domain contribution - Flexible remote work with competitive compensation based on background and location Contract Details - Independent contractor role - Fully remote with flexible scheduling - Hourly compensation listed at $40–$55 per hour for U.S.-based applicants - Compensation will vary depending on professional background and geographic location - Minimum commitment of 15 hours per week - Estimated project duration of approximately 3–4 weeks after project start - A desktop or laptop computer is required for this project - Chromebook users cannot be accepted for this role - Projects may be extended, shortened, or concluded early depending on project needs and performance - Weekly payments via Stripe or Wise - Work will not involve access to confidential or proprietary information from any employer, client, or institution - Please note: We are unable to support H1-B or STEM OPT candidates at this time - Start date: Immediate Company Description This opportunity is available through a leading AI-driven work platform that connects domain experts with frontier AI research projects. Experts contribute to improving advanced AI systems by providing specialised expertise across real-world workflows, structured evaluation, model training support, and domain-specific professional knowledge.

JOB SUMMARY The Collections Analyst – OTA & Distribution Operations is responsible for managing day‑to‑day commission recovery workflows across online travel agency (OTA) partners, including Booking.com, Expedia, and other third‑party distribution channels. This role combines operational execution, partner communication, data validation, and reporting oversight to ensure timely recovery of outstanding payments and compliance with rate parity standards. The analyst will own OTA case prioritization and resolution, drive process consistency, and identify systemic issues to prevent recurring payment and data errors. Working cross‑functionally with Distribution, Billing, Finance, and Sales teams, this role plays a critical part in protecting revenue and maintaining strong external partner relationships. RESPONSIBILITIES - Serve as the primary point of contact for OTA partners regarding unpaid commissions, data discrepancies, and property suspension issues. - Manage day‑to‑day commission recovery workflows, ensuring cases are prioritized, resolved, and documented consistently. - Coordinate with Distribution leadership to align operational issue resolution with broader strategic partner relationships. - Ensure timely escalation, follow‑up, and closure of OTA‑related issues to minimize revenue risk and listing suspensions. - Support rate parity monitoring and resolution efforts, as well as other channel‑related projects on an ad‑hoc basis. - Validate OTA data and partner with Billing subject‑matter experts to resolve upstream transmission and reconciliation errors. - Build, maintain, and enhance OTA‑specific reporting and dashboards to track payment trends, aging, suspension rates, and operational KPIs. - Monitor and report on performance indicators including suspended property counts, average suspension duration, and expected revenue at risk. - Partner with the Collections team to ensure OTA cases follow defined prioritization logic, aging thresholds, and service‑level agreements. - Identify recurring or systemic issues and drive cross‑functional solutions to improve accuracy, efficiency, and prevention. - Support the integration of OTA cases into Salesforce as part of centralized case management and reporting. - Coordinate billing‑related escalations between commercial, finance, and operational teams to support timely resolution. - Provide regular insights, reporting, and recommendations to senior leadership on OTA performance and revenue recovery trends. QUALIFICATIONS Employment Experience - 4–7 years of experience in OTA operations, hotel distribution, revenue management, financial operations, or a related field. - Direct experience managing OTA commission workflows and third‑party partner issue resolution strongly preferred. Technical Skills - Experience validating large data sets and reconciling financial or transactional data. - Proficiency with data visualization and reporting tools (e.g., dashboards, spreadsheets, BI tools). - Experience with Salesforce or similar CRM / case management platforms. - Strong working knowledge of Microsoft Office products, particularly Excel. Additional Skills & Competencies - Vendor and partner relationship management - Data validation and analytical problem‑solving - Cross‑functional communication and collaboration - Issue resolution and operational follow‑through - Continuous improvement and process optimization mindset Education Requirements - Bachelor’s degree in business, finance, hospitality, or a related field or equivalent combination of education and work experience. WORK LOCATION: This position is available as a remote or in‑office opportunity. Salary Range The salary range for this position is $57,000 to $67,000 annually. In addition to the annual salary, this role is eligible for an annual bonus based on the terms of Choice's Management Incentive Plan (MIP). The pay range listed is for this position and is what Choice Hotels reasonably expects to pay. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but not limited to, relevant education, qualifications, qualifications, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. #LI-Remote Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are just a few: - Competitive compensation and benefits, including medical, dental, and vision coverage - Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance - Financial benefits for retirement and health savings - Employee recognition programs - Discounts at Choice hotels worldwide About Choice Choice Hotels International, Inc. (NYSE: CHH), is one of the largest lodging franchisors in the world. With 7,500 hotels in 45+ countries and territories, we offer a range of high-quality lodging options in the upper upscale, upper midscale, midscale, extended stay, and economy segments. We’re the hotel company for those who choose to bet on themselves — the striver, the dreamer, the entrepreneur — because that’s who we are, too. At Choice, we are united by the simple belief that tomorrow will be even better than today — for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, Maryland, at our technology center in Scottsdale, Arizona, and through our associates around the globe, every voice is heard and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our thousands of franchise owners, which propels us forward — giving our work at Choice a purpose larger than our business. Our corporate office locations: North Bethesda, MD — Located at Pike & Rose, our worldwide headquarters is less than 15 miles from Washington, D.C., one block away from the North Bethesda Metro station, with easy access to I-495, complimentary parking, electronic charging stations, restaurants and retail. Scottsdale, AZ — Located at the northwest corner of Loop 101, the Scottsdale office is home to our technology, eCommerce and customer service organizations, with easy access to complimentary parking, electronic charging stations, restaurants and retail. Minneapolis, MN — Select roles are based in our Minneapolis office on Highway 394, near the intersection with Highway 100, only five minutes from downtown. Field/Remote — Select roles designated as field/remote will require associates to work from a home office, connecting virtually with Choice team members and leadership on Zoom, with possible required travel depending on the role. Choice’s Cultural Values Welcome and Respect Everyone | Be Bold | Be Quick | Listen | Be Curious | Show Integrity Choice’s Leadership Principles Act with Intention | Lead with Authenticity | Grow & Deliver

Benefits: - 401(k) - Bonus based on performance - Competitive salary - Dental insurance - Health insurance - Paid time off Benefits/Perks - Competitive Compensation - Great Work Environment - Career Advancement Opportunities - Continuous training Job Summary We are looking for exceptional people who want opportunities to grow and thrive in a small business environment. We are looking for someone with 3-5 years of legal collections experience, with CLS experience preferred. This position will report directly to the Collections Manager. Our law firm specializes in representing clients in creditor’s rights cases throughout eight different states. Our main location is in Brookfield, Wisconsin. Our firm is proud of our culture, transparent communication, and teamwork. As a new member, you should be looking for a challenge in a business that is quickly expanding. Responsibilities Debt Resolution specialist will have the following responsibilities: · Handling outgoing and inbound calls from customers to resolve delinquent accounts. · Assisting customers with time a sensitive matter and providing follow-up · Ability to listen, negotiate and provide solutions for consumers based upon their financial situation. · Updating of customer accounts with accurate information. · Follow all policies and procedures as well as complying with all federal and state regulations that govern the collection industry (included the Fair Debt Collection Practices Act). · Maintain accounts assigned calling effort - Maintain excellent records of customer interactions - Payment processing Qualifications - Excellent customer service skills - Must have recent and prior Legal collection experience - Vast understanding of the FDCPA - Excellent communication skills - The ability to work well in a fast-paced environment - Familiarity with computer programs including the Microsoft Office suite - Outstanding compliance and attention to detail - Competitive attitude This is a remote position.