Job Closed

This listing is no longer active.

CVS Health logo
CVS Health

CVS Health is a leading healthcare company operating CVS Specialty, CVS Pharmacy, CVS MinuteClinic, and CVS Caremark. In 2018, CVS combined forces with healthca

Inbound/Outbound Queue Associate

Location

United States

Posted

90 days ago

Salary

$17 - $31 / hour

Seniority

Mid Level

No structured requirement data.

Job Description

Inbound/Outbound Queue Associate

CVS Health

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Provide comprehensive healthcare management to facilitate delivery of appropriate quality healthcare, promote cost effective outcomes and improve program/operational efficiency involving clinical issues. Supports comprehensive coordination of medical services including intake, screening and referrals to Aetna Medical Services Programs. Promotes/supports quality effectiveness of Healthcare Services Required Qualifications - 2-4 years of previous Customer Service experience Preferred Qualifications - Medical Assisting, Medical office experience. - Familiarity with medical terminology and concepts used in care management. - Effective communicator, strong customer service skills, computer literacy in order to navigate through internal/external computer systems. - The ability to effectively communicate in a multi-disciplinary team. Education - High school diploma or GED Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 - $31.30 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: - Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. - No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. - Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 04/04/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Related Categories

Related Job Pages

More Call Center Representative Jobs

Manpower logo

Sales Advisor for Call Center

Manpower

En Manpower Perú, promovemos la inclusión e inserción laboral sin distinción por razón de discapacidad, género, orientación, identidad y expresión de género, lugar de origen o generación. Por ello ¡Todos los talentos son bienvenidos!

Part TimeRemoteTeam 10,001+Since 1948H1B Sponsor

Role Description APEX AMERICA se encuentra en la búsqueda de Asesores de Televentas para nuestra campaña de Claro Portabilidad Chile. Si tienes experiencia en ventas y te gustan los retos comerciales, ¡esta es tu oportunidad! - Contactar clientes potenciales mediante llamadas telefónicas. - Ofrecer el servicio de portabilidad Claro Chile. - Informar sobre beneficios, promociones y condiciones del servicio. - Registrar correctamente la información de los clientes. - Cumplir con los objetivos de ventas establecidos. Qualifications - Experiencia mínima de 3 meses en ventas (formal o informal). Requirements - Horario de Trabajo: Lunes a viernes: 08:00 a 18:00, Sábado: 08:00 a 14:00, Descanso: domingos y feriados. - Capacitación: Duración: 5 días (2 días teóricos, 3 días prácticos), Horario: mismo horario de gestión, Pago: S/25 por día de capacitación, El pago se realiza al finalizar los 5 días de capacitación. - Modalidad: 100% remoto, Lugar: Real Plaza – Centro Cívico. Company Description

Peru
1.1K - 1.7K / month
Job Closed
Lisa Russel logo

Virtual Entry Level Service Representative

Lisa Russel

Since 1951, AO has proudly served working-class families by providing life, accident, and supplemental health products to members of labor unions, credit unions, associations, and their families. Our success is built on trust, service, and long-term relationships—and we continue to grow with purpose. Over 20% growth last year, even during challenging economic conditions Stability and long-term demand Serve clients across the U.S. and Canada

Role Description As of 2025, we’ve achieved the largest weekly, monthly, and quarterly results in company history—and our momentum continues. We’re expanding our team with driven, talented individuals ready to grow in a high-performance, supportive environment. With world-class mentorship, proven systems, and clear advancement opportunities, this could be the career move that transforms your future. Qualifications - Driven and talented individuals - Ready to grow in a high-performance environment Requirements - Submit your updated resume along with your compensation requirements for consideration. - All interviews are conducted via Zoom video conferencing to ensure convenience and accessibility. Benefits - Stable Work-From-Home Opportunity - Ongoing Training & Development - Weekly Pay + Performance Bonuses - Union Support & Representation - Comprehensive Benefits - Industry-Leading Technology - Leadership Events & Conferences - Incentive Travel & Recognition Company Description If you’re ready to be part of a company making history while building a flexible, rewarding remote career, we encourage you to apply today. Take the next step toward your future—right from home.

United States
Job Closed
Full TimeRemoteTeam 5,001-10,000Since 1996H1B No Sponsor

• Handle medium to high-volume inbound and outbound calls • Follow approved scripts and referral intake workflows • Schedule appointments and document accounts • Participate in huddles, trainings, and feedback loops

Illinois
$17 - $22 / hour
Job Closed
Highmark Health logo

Associate Intake Coordinator

Highmark Health

Creating remarkable health experiences, freeing people to be their best.

Full TimeRemoteTeam 10,001+Since 1852H1B Sponsor

Company : Highmark Inc.Job Description : JOB SUMMARY This job is responsible for completing all Prior Authorization outbound call tasks and/or inbound triage case creations. In compliance with regulatory guidelines (e.g., NCQA, CMS), the incumbent informs the member and/or provider of the approval and/or denial of the requested authorization. ESSENTIAL RESPONSIBILITIES - Obtain call task from Utilization Management platform, perform verbal outbound call task requirement following a detailed script and desk level procedure, and appropriately log result within the platform. - Obtain triage task from Utilization Management platform and follow a detailed desk level procedure to enter the required fields to set up the case build (data entry) and set the urgency of the case creation for the Intake Coordinator. - Other duties as assigned or requested. EXPERIENCE Required - None Preferred - 1 year of Customer Service experience - 1 year of Call Center experience - 1 year of Healthcare experience SKILLS - Possess good written and oral telephonic communication skills - Ability to navigate through multiple systems simultaneously - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and digital fax - Ability to interact well with peers, supervisors, and customers EDUCATION Required - High School Diploma Preferred - None LICENSES or CERTIFICATIONS Required - None Preferred - None Language (Other than English): None Travel Requirement: 0% - 25% PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS Position Type Office- or Remote-based Physical work site required Constantly Travel Required 0% - 25% Audible Speech Frequently Hear Frequently Position self or move lower on ground, under tables/desk, etc. Occasionally Climb Occasionally Drive Never Reach Occasionally Sedentary Position Constantly Move Occasionally Repetitive Motion Constantly Use Hands/Fingers to Handle or Feel (beyond data entry) Occasionally Vision - Distinguish Color Occasionally Vision - Far, near, Depth Perception Occasionally Lifting: up to 10 pounds Constantly Lifting: up to 20 pounds Occasionally Lifting: up to 50 pounds Never Lifting in excess of 50 pounds Never Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements. Pay Range Minimum: $19.39 Pay Range Maximum: $24.19 Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets. Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below. For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org California Consumer Privacy Act Employees, Contractors, and Applicants Notice

United States
$19 - $24 / hour
Job Closed