Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. Overview Role specifics: - Jurisdictions experience: OH & WV - Active Adjusters’ Licenses: WV - Location: This role is eligible for fully remote work How you'll make an impact - Apply claims management experience to execute decision-making to analyze claims exposure, plan the proper course of action, and appropriately resolve claims - Interact extensively with various parties involved in the claim process to ensure effective communication and resolution - Provide exceptional customer service to our claimants on behalf of our clients exhibiting empathy through each step of the claims process - Handle claims consistent with clients' and corporate policies, procedures, and standard methodologies in accordance with statutory, regulatory, and ethics requirements - Document and communicate claim activity timely and efficiently, supporting the outcome of the claim file About You Ideal candidates for this position will have: - Claims Background: Workers compensation indemnity/lost time claims - Jurisdictional Experience: WV & OH - Active Adjusters’ licenses: WV As a key member of our experienced Claims Adjuster team, you will: - Investigate, evaluate, and resolve complex indemnity/lost time workers compensation claims applying your analytical skills to make informed decisions and bring claims to resolution - Work in partnership with our clients to deliver innovative solutions and enhance the claims management process - Think critically, solve problems, plan, and prioritize tasks to optimally serve clients and claimants REQUIRED QUALIFICATIONS: - High School Diploma - Minimum of 5 years related claims experience - Appropriately licensed and/or certified in all states in which claims are being handled - Knowledge of accepted industry standards and practices - Computer experience with related claims and business software DESIRED: - Bachelor's Degree #LI-KQ1 #LI-Remote Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: - Medical/dental/vision plans, which start from day one! - Life and accident insurance - 401(K) and Roth options - Tax-advantaged accounts (HSA, FSA) - Educational expense reimbursement - Paid parental leave Other benefits include: - Digital mental health services (Talkspace) - Flexible work hours (availability varies by office and job function) - Training programs - Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing - Charitable matching gift program - And more... **The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process. We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Role Description Investigate and settle advanced, large loss, complex claims promptly and equitably under minimal supervision. Works within established authority on moderate-to-difficult claims. - Reviews coverages, determines liability and compensability. - Secures information, arranges property damage appraisals and settles claims utilizing claims best practices. - Evaluates and sets reserves using independent judgment. - Assists supervisor and company attorneys in preparing cases for litigations. - Conducts training and mentors new hires. Benefits - Pay and incentive plans that recognize performance excellence. - Benefit programs that empower financial, physical, and mental wellness. - Training programs that promote continuous learning and career progression while enhancing job performance. - Sustainability programs that give back to the communities in which we live and work. - A culture of respect, collaboration, entrepreneurial spirit and inclusion. Company Description Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time. At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us. We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. When you accept a job with Crawford, you become a part of the One Crawford family. Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.

Company Navitus About Us Navitus - Putting People First in Pharmacy - Navitus was founded as an alternative to traditional pharmacy benefit manager (PBM) models. We are committed to removing cost from the drug supply chain to make medications more affordable for the people who need them. At Navitus, our team members work in an environment that celebrates diversity, fosters creativity and encourages growth. We welcome new ideas and share a passion for excellent service to our customers and each other._____________________________________________________________________________________________________________________________________________________________________________________________________________. Current associates must use SSO login option at https://employees-navitus.icims.com/ to be considered for internal opportunities. Pay Range USD $72,813.00 - USD $89,341.00 /Yr. STAR Bonus % (At Risk Maximum) 7.50 - Pharm, Supvr, AsMgr, SrCSEII, PrgMgr, SrPrgMgr, SrProdMgr Work Schedule Description (e.g. M-F 8am to 5pm) M-F 8am to 5pm CT Remote Work Notification ATTENTION: Navitus is unable to offer remote work to residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming. Overview Due to growth, we are adding a Supervisor, Claims Quality Testing to our team. The Supervisor, Claims Quality Testing oversees quality regression testing and pre-implementation audit processes, providing leadership and direction to a team of quality testing professionals. This role is responsible for ensuring testing activities are accurate, compliant, and aligned with business, client, and regulatory requirements. The Supervisor collaborates closely with internal and external partners to support effective issue resolution and drive continuous improvements in testing practices. This role requires strong management capabilities along with experience in benefit testing across PBM lines of business, preventative action planning, process improvements, and client-facing communication. Is this you? Find out more below! Responsibilities How do I make an impact on my team? - Provide leadership, oversight, and direction to a team of quality testing professionals supporting analysis and auditing processes. - Coach, mentor, and develop direct reports to ensure high performance, accountability, and professional growth. - Assign, prioritize, and manage quality testing workloads to meet project timelines and business objectives. - Oversee quality testing activities across PBM functions, including claims adjudication, eligibility, formulary, pricing, accumulators, and benefit configuration from a regression and/or pre-implementation audit perspective. - Ensure test plans, test cases, and execution are comprehensive, risk based, and aligned with business, client, and regulatory requirements. - Review and approve testing documentation and results to ensure accuracy, completeness, and consistency. - Oversee the identification, documentation, tracking, and resolution of discrepancies and quality issues identified during testing. - Partner with technology, configuration, operations, and business stakeholders to ensure timely and effective issue resolution. - Lead and support root cause analyses (RCA) for testing discrepancies, production issues, and quality trends. - Develop, implement, and monitor corrective and preventative action plans to reduce repeat issues. - Communicate testing outcomes, quality findings, and risk assessments to internal stakeholders and client facing teams. - Escalate critical or high-risk testing issues in accordance with established governance and reporting protocols. - Other duties as assigned. Qualifications What our team expects from you? - Bachelor’s degree or equivalent work experience is required. - 3+ years leading a team responsible for quality or benefit testing specifically in a PBM environment. - Proven experience in leadership and team management. - Knowledge of regulatory requirements and industry standards applicable to PBM testing and quality activities. - Participate in, adhere to, and support compliance program objectives. - The ability to consistently interact cooperatively and respectfully with other employees. What can you expect from Navitus? - Top of the industry benefits for Health, Dental, and Vision insurance - 20 days paid time off - 4 weeks paid parental leave - 9 paid holidays - 401K company match of up to 5% - No vesting requirement - Adoption Assistance Program - Flexible Spending Account - Educational Assistance Plan and Professional Membership assistance - Referral Bonus Program – up to $750! #LI-Remote Location : Address Remote Location : Country US

This position is primarily remote, the candidate can reside in the counties of Niagara, Erie, Cattaraugus, Chautauqua and surrounding areas. The Regional Supervisor manages the Property Adjusters with direct guidance from Field Business Unit Manager. They provide daily supervision, guidance and support to the adjusters in their interactions with each other, insured's and the agents. They also handle and settle claims while managing the claim process with the adjusters and have the ability to help move the Property/ Commercial Claims Department forward. Duties & Responsibilities: - Manage employee time off requests. - Complete employee evaluations, progress reports and personal improvement plans. - Develop, monitor and support the completion of employee goals. - Conduct employee quality assurance and production review utilizing KPIs as determined by management. - Conduct regular team meetings. - Support and implement core values through employee recognition and engagement. - Provide technical guidance, education, and coverage interpretation on both commercial and personal line claims to examiners and adjusters, while applying a thorough understanding of the company processes, products and corporate goals/initiatives. - Manage concerns/complaints and independently develop and execute a plan to remedy the situation for a better customer experience. - Work with other divisions within the company as needed, to discuss emerging issues, improve processes and new products. - Manage special projects as given by management. - Other duties as assigned. - Travel as required. Requirements: - High School Diploma - 2 years business experience and 2 years property claims experience OR 5 years insurance industry experience. - Supervisors and managers are required to have completed NYCM’s internal leadership development programs, including Employee Enrichment Journey (EEJ1) and Employee Enrichment Journey (EEJ2). External hires must complete required leadership programs, Employee Enrichment Journey (EEJ1) and Employee Enrichment Journey (EEJ2), within a timeframe established by the organization. - NYS General Adjusters license. - Valid NYS Driver’s License with acceptable record. Skills & Qualifications: - Thorough understanding of personal and commercial line policies. - Strong understanding of applicable insurance regulations. - Proficient in claim procedures and workflow processes. - Knowledge of computer programs and software. - Creative thinking to develop, implement and execute business plans. - Excellent communication skills. - Mathematical skills. - Professionalism. - Excellent interpersonal skills. - Good organization skills. - Multitasking capability. Market Range: 10 / Exempt / 40 hours per week / Remote Salary: $63,313-$116,073 Company vehicle and all equipment (laptop, phone, Printer etc.) is provided. Accepting applications through: 4/13/26