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Helping companies be ready for all their benefits needs, today and tomorrow.
Senior Learning Operations Specialist
Location
United States
Posted
82 days ago
Salary
$80K - $100K / year
Seniority
Senior
Job Description
Senior Learning Operations Specialist
bswift
Want to be a bswifter? At bswift we’ve been transforming benefits administration since 1996, making it simpler, smarter, and more human. Our state-of-the-art, cloud-based technology and services empower employees to understand, manage, and love their benefits. From downtown Chicago, and remotely across the country, we serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving, people-first workplaces. We’re looking for motivated and goal-driven individuals who share our passion for delivering excellence and creating solutions that make a difference. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth. If you love the bswift values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work, we want to hear from you! The Senior Learning Operations Specialist is responsible for scaling learning delivery through AI-enabled content production, operational governance, and data-driven insight. This role owns the systems, workflows, and standards that allow the Learning & Development function to deliver high-quality learning at speed and scale—without increasing headcount. By leveraging AI tools such as Articulate AI Assistant and Microsoft Copilot, this role transforms how learning content is created, prioritized, governed, and measured. The position serves as the operational backbone of L&D, enabling instructional designers, facilitators, and leaders to focus on strategy and learner impact. WHAT YOU WILL BE RESPONSIBLE FOR (Essential Functions): Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Core Accountabilities AI-ENABLED LEARNING CONTENT OPERATIONS Assist L&D Director in overseeing the end-to-end AI-assisted content production model for L&D Define and maintain standards for: AI-generated outlines, scripts, assessments, and microlearning, tone, quality, accessibility, and instructional consistency Develop and manage: Prompt libraries and reusable templates, content production playbooks and guidelines Partner with L&D team members to: Accelerate first drafts, reduce rework, and increase reuse of learning assets Measure and report on: time-to-first-draft, content throughput, AI adoption and efficiency gains LEARNING DEMAND, INTAKE & PROJECT MANAGEMENT Own the learning request intake and prioritization process Partner with L&D Director to: Prioritize incoming requests, assign projects to appropriate team members, oversee ongoing projects and status updates Maintain a transparent learning portfolio that tracks: Demand vs capacity, progress and delivery timelines, resource utilization Provide L&D Director with visibility into: What work is being done, why it matters, what tradeoffs are required LEARNING SYSTEMS, LMS & ANALYTICS LEADERSHIP Serve as the functional owner of the LMS and related learning systems Move LMS usage beyond administration into insight and decision support Define and maintain: Data standards and reporting definitions, dashboards and recurring reports for leaders Analyze learning data to surface: Adoption trends, completion vs effectiveness indicators, opportunities to improve learning design or delivery Ensure data accuracy, audit readiness, and system reliability CONTINUOUS IMPROVEMENT & BUSINESS IMPACT Identify opportunities to: Automate manual tasks, reduce cycle time, increase scalability Translate operational improvements into: Time saved, capacity gained, risk reduced Partner with L&D leadership to align learning operations with enterprise priorities WHAT YOU NEED TO SUCCEED (Required Education and Experience): 5+ years of experience in learning operations, learning systems, project management, or related roles Strong experience working with: Learning Management Systems AI-assisted content development tools AI-assisted productivity tools (e.g., Copilot, ChatGPT) Proven ability to manage complex workflows and multiple stakeholders Strong analytical, organizational, and written communication skills High comfort level with technology NICE TO HAVE (Preferred education and experience): Experience operationalizing AI tools within L&D or HR Background in content creation and learning technology Experience building dashboards or executive-ready reports Exposure to compliance, accessibility, or regulated learning environments OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Job Description Why Join bswift? At bswift, we empower our employees to make a meaningful impact, innovate, and grow. Joining our team means stepping into a collaborative and dynamic environment that values creativity, initiative, and a passion for client success. We are dedicated to fostering an inclusive workplace that celebrates diversity and values each team member’s unique contributions. Benefits of Working at bswift: - Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family. - Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles. - Remote first, Office friendly environment! No time to commute? No problem! - Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs. - Professional Development: Opportunities for career growth, including training and access to resources to support your career progression. - Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued. - Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work. Make an Impact: At bswift, your work directly contributes to transforming how organizations approach benefits administration and client engagement. Join us to be part of an organization that is making a meaningful difference in the lives of our clients and their employees. Specific benefit offerings vary by position and may be subject to change. Standard working hours are 8am-5pm Central Time, unless otherwise stated in the Job Description. In the spirit of pay transparency, we are excited to share the base salary range for this position is $80,000-$100,000, exclusive of fringe benefits or potential bonuses. If you are hired at bswift, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth. We also offer a generous compensation and benefits package! At bswift, our mission is clear: Become the preeminent benefits administrator through exceptional people, innovative technology, and delighted customers. And our values are at the heart of everything we do to accomplish that mission. We Pursue Excellence, Embrace Accountability, Deliver Superior Service, and strive to Be A Great Place To Work. We take pride in having an engaged, collaborative team that goes the extra mile to get the job done right. bswift has been regularly named one of Chicago’s Best and Brightest Companies to Work For®, as well as one of the Nation’s Best and Brightest Companies to Work For® year after year. We offer a fun, flexible, and creative environment where you can grow both professionally and personally. If you have what it takes to join our award-winning culture, we’d love to hear from you!
Job Requirements
- 5+ years of experience in learning operations, learning systems, project management, or related roles.
- Strong experience working with: Learning Management Systems.
- AI-assisted content development tools.
- AI-assisted productivity tools (e.g., Copilot, ChatGPT).
- Proven ability to manage complex workflows and multiple stakeholders.
- Strong analytical, organizational, and written communication skills.
- High comfort level with technology.
- Experience operationalizing AI tools within L&D or HR (nice to have).
- Background in content creation and learning technology (nice to have).
- Experience building dashboards or executive-ready reports (nice to have).
- Exposure to compliance, accessibility, or regulated learning environments (nice to have).
Benefits
- Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family.
- Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.
- Remote first, Office friendly environment!
- Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs.
- Professional Development: Opportunities for career growth, including training and access to resources to support your career progression.
- Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.
- Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.
- Make an Impact: At bswift, your work directly contributes to transforming how organizations approach benefits administration and client engagement.
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