Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Customer Service Representative, you will provide routine service support to PNC customers who initiate contact with the Customer Care Center. This may involve questions regarding products, online directions, and their accounts. You will communicate directly with customers, as well as internal and external service partners to effectively resolve issues, questions, and service requests. Employees must provide the following additional requirements for success in a virtual role: • Work Space – A dedicated and confidential work space which includes a door that can be closed for privacy. • High speed internet – High speed internet service with a direct wired connection to a cable or fiber modem and router, capable of at least 20 mbps download and upload speeds. This connection must not be DSL, Satellite, dial up, Cellular, Microwave, Broadband Powerline (BPL), or any other ISP that is not cable or fiber. You must have wired connection in the room with the modem and router. Wireless internet is not permitted/supported This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description - Performs customer service activities and initiatives for a broad range of products, services and problem resolution that occurs across multiple channels for our customers. Delivers CARES model to customers and service partners. - Receives, investigates and responds to customer inquiries regarding products, services and issues via all channels through which customers are served. - Resolves customer service inquiries and issues. Recommends appropriate solutions. Refers complex or reoccurring issues. - Maintains high levels of customer satisfaction consistent with PNC's core values. Demonstrates commitment to quality through customer and service partner interactions. - Documents customer interactions and completes service requests to minimize customer effort or additional action. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: - Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. - Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred Skills Accountability, Continual Improvement Process, Customer Interactions, Customer Service, Decision Making, Relationship Building, Results-Oriented, Technical Support Competencies Accuracy and Attention to Detail, Customer Experience Management., Decision Making and Critical Thinking, Effective Communications, Fraud Detection and Prevention, Knowledge of a Specific Customer Support Function, Managing Multiple Priorities, Problem Solving, Products and Services, Tech Savvy Work Experience Roles at this level typically do not require a university / college degree, high school diploma or GED, however may require related experience or product knowledge to accomplish primary duties. Typically <1 year of related experience. In lieu of a degree, a comparable combination of education, job specific certification(s) and experience (including military service) may be considered. Education No Degree Certifications No Required Certification(s) Licenses No Required License(s) Pay Transparency Base Salary: $26,000.00 – $60,000.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance. Application Window Generally, this opening is expected to be posted for two business days from 03/23/2026, although it may be longer with business discretion. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Job Summary As a Customer Support Specialist at ONWARD Medical, you will be responsible for delivering exceptional post-sale support and customer experience for US clinics, home users, and therapy teams. In this role, you will serve as a primary point of contact for customers, ensuring timely resolution of inquiries, coordinating onboarding and support activities, and managing customer feedback and potential complaints. You will play a critical role in supporting ONWARD’s growing commercial footprint, including Home Use and VA programs. This role is essential to ensuring a seamless and high-quality customer experience across all stages of product use. Responsibilities - Serve as the primary point of contact for customer inquiries via phone, email, and other communication channels, providing timely, accurate, and empathetic support. - Ensure all customer interactions reflect ONWARD’s commitment to service and mission. - Manage inbound requests, including intake, triage, and coordination with Sales, Clinical, and Operations teams to ensure timely follow-up and resolution. - Capture, document, and manage customer complaints in alignment with quality and regulatory requirements, and communicate customer feedback to internal stakeholders. - Support onboarding of new clinics and coordinate resources, documentation, and internal alignment to ensure a smooth onboarding process. - Provide dedicated support for Veteran Affairs customers and support coordination for PRIA (patient access program). - Provide customer support and basic technical assistance related to ONWARD products, collaborating with technical and clinical teams to resolve issues and escalate complex cases as needed. - Support home users with product inquiries, troubleshooting, and spare parts coordination. - Process customer orders, returns, and exchanges, ensuring accurate documentation and coordination with internal teams. - Accurately log customer interactions and maintain compliant records in Salesforce CRM and other systems as required. - Collaborate with Sales, Customer Experience, Clinical, and Operations teams and support cross-functional initiatives to improve processes and customer satisfaction. Experience, Qualifications & Skills - Bachelor’s degree; Science concentration preferred - Minimum of 1–2 years of customer service experience in the medical device or healthcare industry - Excellent verbal and written communication skills - Strong problem-solving abilities and attention to detail - Proficiency with Salesforce CRM and Microsoft Office Suite - Ability to handle multiple tasks and prioritize effectively - Empathy and patience when dealing with customers - Strong organizational skills and attention to detail - Basic understanding of medical device products and the healthcare industry - Self-motivated, team-oriented, and a quick learner with a passion for helping others - Ability to operate in a fast-paced, evolving environment - Strong sense of ownership and accountability - Represents the ONWARD Commitments: We Serve with Purpose, We Act with Integrity, We Lead with Courage and We Grow through Collaboration

Position Summary: Are you a problem-solver? ADT is looking for qualified candidates that possess the ability to self-manage and work independently in a fast-paced, constantly changing environment. You should be able to multitask across multiple systems and applications, are comfortable navigating a technical environment with the ability to follow guided troubleshooting steps, such as troubleshooting software and hardware. We're searching for someone that is open to input, dependable, and has a distraction-free workspace. You should have a passion for customer service and ownership of the customer experience, including issue resolution. You're not only here to solve technical problems but also to de-escalate situations with customers by providing patient assistance and support. ADT is committed to hiring team members who are passionate about providing exceptional customer service – people who understand the importance of customer satisfaction and what it means to their career development. As a company that is well-positioned to continue meeting and exceeding our customers’ evolving needs. ADT also takes pride in upholding a rewarding work experience for all of our team members. The Customer Technical Support Team is responsible for all residential and small business inbound phone calls, which consists of assisting customers with alarm system questions, finding solutions for technical issues, walking the customer through troubleshooting steps, and other technical assistance. Responsibilities: - You will work in a dynamic, collaborative environment, working closely with customers and coworkers. - Able to self-manage and work independently in a fast-paced, constantly changing environment - Able to multitask across multiple systems and applications - Receive customer inbound phone calls for various alarm system and home automation issues providing technical assistance and customer education - Troubleshoot the customer’s technical issues by using our guided workflows which walk you and the customer step by step through various resolutions with the goal of solving the customers issue while on the phone - Regular, consistent and punctual attendance - Duties also include presenting our Virtual Service Call process that saves the customer both time and money if the problem can’t be solved on the call. - Assisting customers with scheduling an onsite Technician visit if required, after positively positioning Virtual and self-serve options. - Strong emphasis on providing excellent customer interactions and experiences by using empathy, soft skills, and connecting with the customer - WFH position must have private work area that is quiet and free of distractions and meets company standards with adequate internet bandwidth to perform the role - Passion for customer service and ownership of the customer experience, including comprehensive issue resolution - Being fluid with changes and receptive to feedback towards ongoing performance improvements and technological enhancements What’s in it for you? - You play an important role in saving lives for a living - ADT will provide all necessary equipment and resources to allow you to be successful in your roles, which includes paid on-the-job training - ADT provides great, highly competitive pay, paid time off, pet insurance, and other compensation perks (401k + matching, comprehensive medical benefits, etc.). We also offer tuition reimbursement for academic pursuits, adoption assistance, volunteer opportunities, childcare and eldercare resources, and much more. - ADT offers a shift-differential policy that provides employees with supplemental pay on top of their hourly rate during times of higher-than-average customer call volume and when working less-desirable shifts. - Pathway to promotion. ADT provides the opportunities and skills needed to learn and train so you can explore exciting opportunities across the ADT family that will continue to challenge and empower you. Qualifications/Requirements: - High school diploma or equivalent - Troubleshooting skills - Strong Organizational skills - Excellent communication skills (both verbal and written) - Reliable and Dependable - Ability to empathize and connect with the customer - Ability to multitask with ease, effectively prioritize tasks and be a self-starter - Demonstrated proficient problem solving & customer de-escalation skills Experience: - Minimum of one (1) year of customer service experience required. - Technical experience is a plus but not required Skills: - Excellent communication skills. - Able to type at least 35 wpm. - Intermediate knowledge of computer applications. - Strong organizational skills. Pay and Benefits Disclosure: The starting hourly rate for this position is $17.00 per hour and will reach $20.00 per hour after 180 days of employment. (You will receive incremental increases of .50 every 30 days until the rate of $20.00 is reached). We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays. The anticipated end date for application submission is 04/03/26. The role is scheduled to start 5/18/26. Company Overview: ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT ​ Check out more about life at ADT here.

Role Description Ignite your career with AO, a rapidly growing organization where your success is driven by ambition, consistency, and effort. This is more than a job—it’s an opportunity to build a career where you control your growth, define your income goals, and challenge yourself to improve every day. At AO, high performers thrive in an environment built on support, mentorship, and continuous development. You’ll work alongside motivated professionals, learn from experienced leaders, and gain access to the tools and systems needed to unlock your full potential. If you’re looking for a career that rewards drive, encourages growth, and offers flexibility without limits, this may be the opportunity you’ve been waiting for. Qualifications - Self-motivated and driven by personal growth - Competitive with themselves and committed to improvement - Coachable and open to feedback and mentorship - Comfortable working independently in a remote environment - Focused on long-term career growth and income potential - No prior experience is required—we value mindset, work ethic, and consistency above all else. Requirements - Submit your updated resume along with your compensation requirements for consideration. Benefits - 100% Work From Home - Ongoing Training & Virtual Workshops - Weekly Pay + Performance Bonuses - Union Support & Representation - Comprehensive Benefits - Life insurance coverage (including accidental death benefits) - Medical insurance reimbursement - Industry-Leading Tools & Technology - Leadership Events & Conferences - Incentive Travel & Team Experiences Company Description This is your opportunity to build a career where effort equals opportunity, growth has no ceiling, and success is earned—not capped. Join AO and unleash your full potential.