• As a Systems Specialist, you will be actively involved in consulting projects and in the operational environments of our clients on topics related to Customer Experience and Cloud Contact Center • You design and integrate, as part of a team, our Cloud Contact Center platform based on Genesys Cloud • You handle integration into our clients' system landscapes as well as the service and support of the systems • You are committed to the continuous development and improvement of our customers' systems

Overview Candidates hired for work-from-home positions will receive company-issued equipment. Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process. Please Note: After the submission of your application, you will receive an email with instructions to complete a series of assessments through our online platform, Harver. Completing this AI-powered assessment is required for prompt consideration of your application, as it serves as the initial screening in our employment process. Work Location: This is a remote/work from home position. Compensation: $16.00/hour Paid Training Start Date: Monday, April 27, 2026 Training Hours: Monday thru Friday: 9am - 6:00pm EST Hours of Operation (following training): Monday thru Friday: 7am - 7pm EST *Please note: During Training, you will be assigned a set work schedule within the indicated hours of operation listed above. Build Your Future! Come join our thriving team as a Remote Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena. Why should you consider TSI-CXBPO (part of TSI family of companies)? - Work from home - Paid training - Team-oriented work environment - Growth opportunity - Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays! Responsibilities In This Role, You Will: Answer inbound calls regarding - Billing inquires - Disconnect/Reconnect - Payment Arrangements - Budget Billings - Make payments - Process trouble and outage orders - Move In/Out Service - Assist with My Account (Online Accts) - Qualifications Ideal Candidate Qualifications: - Must have great attendance - Computer Navigation skills - Must be able to type minimally 35-40 WPM - Great Communication skills - Camera requirements – Cameras are required to be on during training from start to end of each shift (not including breaks and lunches) - Flexible as shifts vary from 7am-7pm EST (shifts will be assigned in last 2 weeks of class) - Open to working overtime – in the event a major storm impacts our Service Territory we will be required to work long hours to include evenings and weekends - Adhere to a break and lunch schedules as assigned - Must be comfortable utilizing different systems/multiple screens For Remote Positions: The minimum internet speed requirements for remote work are as follows: - Broadband internet connection (No DSL, or Dial Up) - Hard wired connection required (no Wi-Fi, Wi-Fi hotspots) - Speed Test Results: 25 mbps download, 20 mbps upload Note: *Camera requirements – Cameras are required to be on during training from start to end of each shift (not including breaks and lunches). This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company. We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws. TSISP

• Du suchst und findest gezielt Menschen für unser Team, die geeignet sind den Job längerfristig erfolgreich zu machen. • Du findest aus sehr vielen Bewerbungen schnell die Menschen heraus, die am besten für den Job geeignet sind. • Disziplin, Eigenverantwortung und Verkaufsaffinität sind die zentralen Eigenschaften die du bei Menschen erkennen und richtig einschätzen musst. • Überzeug uns mit deinen konkreten Ideen und Lösungsansätzen, wie du persönlich diese beiden Aufgaben erfolgreicher löst als andere HR-Spezialisten.

Call Center Representative The Bowen Group, a GTSC company, is hiring experienced online call center customer service representatives to support the Veterans Experience Office at the U.S. Department of Veterans Affairs. Location: This is a 100% virtual position. Your residence must be located within 60 minute driving distance to a Veterans Administration (VA) facility at Arlington VA, Columbia SC, Murfreesboro TN, Nashville TN, Salt Lake City UT, or Shepherdstown WV. Visits to the facility are for training, picking up equipment, troubleshooting, or dropping off items. Transportation to/from the facility is your responsibility. Must have a REAL ID-compliant identification card or acceptable alternative (US Passport, Department of Defense ID card for active / retired / military family dependent member) to enter a federal facility. Your Mission:  - Help Veterans in potentially stressful situations find assistance. You MUST be an excellent communicator and have empathy for others with challenges in their life. Your mission is not to solve their problem. Your mission is to connect them to someone that can help. Engaging the Veteran until that connection is made is core to your mission. Compensation: - Full time position of $17.75 per hour + 11 paid holidays + benefits of Medical, Dental, Life Insurance, and more. There are no part-time or seasonal positions. You Need to Know  - Extensive training will be provided. Training is part of your job. Accepting a position means commitment to completing your training. During training, you will be on camera at all times in an interactive classroom environment. Responsiveness and attention to training is monitored during training. - MUST have at least six (6) months of consecutive call center or contact center experience. - Positions staffed 24/7.All CCR positions require shiftwork. - Positions are NOT seasonal work. We want you as part of our team for years to come. There is opportunity to grow into supervisory positions! We hire from within for supervisors. About your Mission Customer Service Representatives (CSRs) provide front-line operational support to Veterans for the Veterans Experience Office's premier Contact Center. In this role, you assist Veterans by directing them to proper resources to address questions, issues, and complaints. Phone calls are from a wide variety of individuals, primarily Veterans and their family members and/or representatives. Some callers are stressed and you need the patience and empathy to help them find an appropriate resource. QUALIFICATIONS AND REQUIREMENTS: - MUST have six (6) months of consecutive call center or contact center experience. - Your computer must direct-connect via cable into your wired cable service home High-Speed Internet router. Your speed test must indicate a minimum 25 Mbps download without delay / Minimum 10 Mbps upload, both without any delay. - Upon successful completion of training, you will be equipped with a computer and other equipment necessary for your work. Note: Wi-Fi-only high-speed internet can rarely sustain necessary internet speeds and reliable connectivity. The required speed test you take will show the kind of internet access that you have. High-speed wireless provider service is not acceptable due to frequent connectivity drops. - You must have a work-at-home environment that is ergonomically sound, conducive to taking customer calls, quiet, and free from distraction. Your calls require your focus in assisting a Veteran. Sometimes the Veteran is under stress. A call can take just minutes to as long as an hour. Your mission: help! Note: This is a 40-hour per work week position. This requires sitting at a desk and using a computer and computer monitor for 8 hours daily.   - Ability to work under pressure by calmly and effectively dealing with escalating or difficult calls. Callers can be experiencing challenges in their lives. - Excellent verbal, interpersonal and written communication skills. You must be able to listen, talk, think and document your interaction in real time. Familiarity with the military and veteran community programs is a plus. - Must be a U.S. Citizen or a Green Card Holder having lived in the USA for three (3) years prior to hire. Requires Proof of eligibility to work in the United States and MUST have a REAL ID-compliant identification card or acceptable alternative (US Passport, Department of Defense ID card for active / retired / military family dependent member). CORE FUNCTIONS AND RESPONSIBILITIES: - Learn, understand and explain Department of Veterans Affairs (VA) services and procedures. - Ask clarifying questions to identify complex or vague requests for VA services and information. - Accurately record details of calls and other service requests in an expected time frame. - Select appropriate VA services to meet the specific needs of Veterans. - Establish and maintain effective communication and working relationships with VA employees, outside agencies, and the public. - Use and navigate a multi-screen computer system with Customer Relationship Management (CRM) applications. - Maintain confidentiality and privacy of callers.  BOWEN PERKS: - Health and Dental Insurance - Employee Premiums 100% paid by Bowen! - Group Life insurance - Employee Premiums 100% paid by Bowen! - Short-term Disability - Employee Premiums 100% paid by Bowen! - Generous vacation and sick leave - 11 Paid Federal Holidays - 401(k) The Bowen Group provides support to federal government clients. Some of these clients may require our employees to be fully vaccinated for COVID-19. Therefore, by applying for this position, you understand that you may be required to disclose your vaccination status as a condition of employment. The Bowen Group is proud to be an equal opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex; race; color; creed; national origin; religion; age; marital status; pregnancy; physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law. Learn more about your EEO rights as an applicant. The Bowen Group is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Note: This accessibility is intended for individuals requiring accommodations and should not be used to check on the status of your application. Inquiries not specific to requesting accommodation will be discarded. The Bowen Group participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.