• Du suchst und findest gezielt Menschen für unser Team, die geeignet sind den Job längerfristig erfolgreich zu machen. • Du findest aus sehr vielen Bewerbungen schnell die Menschen heraus, die am besten für den Job geeignet sind. • Disziplin, Eigenverantwortung und Verkaufsaffinität sind die zentralen Eigenschaften die du bei Menschen erkennen und richtig einschätzen musst. • Überzeug uns mit deinen konkreten Ideen und Lösungsansätzen, wie du persönlich diese beiden Aufgaben erfolgreicher löst als andere HR-Spezialisten.

Call Center Representative The Bowen Group, a GTSC company, is hiring experienced online call center customer service representatives to support the Veterans Experience Office at the U.S. Department of Veterans Affairs. Location: This is a 100% virtual position. Your residence must be located within 60 minute driving distance to a Veterans Administration (VA) facility at Arlington VA, Columbia SC, Murfreesboro TN, Nashville TN, Salt Lake City UT, or Shepherdstown WV. Visits to the facility are for training, picking up equipment, troubleshooting, or dropping off items. Transportation to/from the facility is your responsibility. Must have a REAL ID-compliant identification card or acceptable alternative (US Passport, Department of Defense ID card for active / retired / military family dependent member) to enter a federal facility. Your Mission:  - Help Veterans in potentially stressful situations find assistance. You MUST be an excellent communicator and have empathy for others with challenges in their life. Your mission is not to solve their problem. Your mission is to connect them to someone that can help. Engaging the Veteran until that connection is made is core to your mission. Compensation: - Full time position of $17.75 per hour + 11 paid holidays + benefits of Medical, Dental, Life Insurance, and more. There are no part-time or seasonal positions. You Need to Know  - Extensive training will be provided. Training is part of your job. Accepting a position means commitment to completing your training. During training, you will be on camera at all times in an interactive classroom environment. Responsiveness and attention to training is monitored during training. - MUST have at least six (6) months of consecutive call center or contact center experience. - Positions staffed 24/7.All CCR positions require shiftwork. - Positions are NOT seasonal work. We want you as part of our team for years to come. There is opportunity to grow into supervisory positions! We hire from within for supervisors. About your Mission Customer Service Representatives (CSRs) provide front-line operational support to Veterans for the Veterans Experience Office's premier Contact Center. In this role, you assist Veterans by directing them to proper resources to address questions, issues, and complaints. Phone calls are from a wide variety of individuals, primarily Veterans and their family members and/or representatives. Some callers are stressed and you need the patience and empathy to help them find an appropriate resource. QUALIFICATIONS AND REQUIREMENTS: - MUST have six (6) months of consecutive call center or contact center experience. - Your computer must direct-connect via cable into your wired cable service home High-Speed Internet router. Your speed test must indicate a minimum 25 Mbps download without delay / Minimum 10 Mbps upload, both without any delay. - Upon successful completion of training, you will be equipped with a computer and other equipment necessary for your work. Note: Wi-Fi-only high-speed internet can rarely sustain necessary internet speeds and reliable connectivity. The required speed test you take will show the kind of internet access that you have. High-speed wireless provider service is not acceptable due to frequent connectivity drops. - You must have a work-at-home environment that is ergonomically sound, conducive to taking customer calls, quiet, and free from distraction. Your calls require your focus in assisting a Veteran. Sometimes the Veteran is under stress. A call can take just minutes to as long as an hour. Your mission: help! Note: This is a 40-hour per work week position. This requires sitting at a desk and using a computer and computer monitor for 8 hours daily.   - Ability to work under pressure by calmly and effectively dealing with escalating or difficult calls. Callers can be experiencing challenges in their lives. - Excellent verbal, interpersonal and written communication skills. You must be able to listen, talk, think and document your interaction in real time. Familiarity with the military and veteran community programs is a plus. - Must be a U.S. Citizen or a Green Card Holder having lived in the USA for three (3) years prior to hire. Requires Proof of eligibility to work in the United States and MUST have a REAL ID-compliant identification card or acceptable alternative (US Passport, Department of Defense ID card for active / retired / military family dependent member). CORE FUNCTIONS AND RESPONSIBILITIES: - Learn, understand and explain Department of Veterans Affairs (VA) services and procedures. - Ask clarifying questions to identify complex or vague requests for VA services and information. - Accurately record details of calls and other service requests in an expected time frame. - Select appropriate VA services to meet the specific needs of Veterans. - Establish and maintain effective communication and working relationships with VA employees, outside agencies, and the public. - Use and navigate a multi-screen computer system with Customer Relationship Management (CRM) applications. - Maintain confidentiality and privacy of callers.  BOWEN PERKS: - Health and Dental Insurance - Employee Premiums 100% paid by Bowen! - Group Life insurance - Employee Premiums 100% paid by Bowen! - Short-term Disability - Employee Premiums 100% paid by Bowen! - Generous vacation and sick leave - 11 Paid Federal Holidays - 401(k) The Bowen Group provides support to federal government clients. Some of these clients may require our employees to be fully vaccinated for COVID-19. Therefore, by applying for this position, you understand that you may be required to disclose your vaccination status as a condition of employment. The Bowen Group is proud to be an equal opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex; race; color; creed; national origin; religion; age; marital status; pregnancy; physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law. Learn more about your EEO rights as an applicant. The Bowen Group is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Note: This accessibility is intended for individuals requiring accommodations and should not be used to check on the status of your application. Inquiries not specific to requesting accommodation will be discarded. The Bowen Group participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

Call Center Representative The Bowen Group, a GTSC company, is hiring experienced online call center customer service representatives to support the Veterans Experience Office at the U.S. Department of Veterans Affairs. Location: This is a 100% virtual position. Your residence must be located within 60 minute driving distance to a Veterans Administration (VA) facility at Arlington VA, Columbia SC, Murfreesboro TN, Nashville TN, Salt Lake City UT, or Shepherdstown WV. Visits to the facility are for training, picking up equipment, troubleshooting, or dropping off items. Transportation to/from the facility is your responsibility. Must have a REAL ID-compliant identification card or acceptable alternative (US Passport, Department of Defense ID card for active / retired / military family dependent member) to enter a federal facility. Your Mission:  - Help Veterans in potentially stressful situations find assistance. You MUST be an excellent communicator and have empathy for others with challenges in their life. Your mission is not to solve their problem. Your mission is to connect them to someone that can help. Engaging the Veteran until that connection is made is core to your mission. Compensation: - Full time position of $17.75 per hour + 11 paid holidays + benefits of Medical, Dental, Life Insurance, and more. There are no part-time or seasonal positions. You Need to Know  - Extensive training will be provided. Training is part of your job. Accepting a position means commitment to completing your training. During training, you will be on camera at all times in an interactive classroom environment. Responsiveness and attention to training is monitored during training. - MUST have at least six (6) months of consecutive call center or contact center experience. - Positions staffed 24/7. All CCR positions require shiftwork. - Positions are NOT seasonal work. We want you as part of our team for years to come. There is opportunity to grow into supervisory positions! We hire from within for supervisors. About your Mission Customer Service Representatives (CSRs) provide front-line operational support to Veterans for the Veterans Experience Office's premier Contact Center. In this role, you assist Veterans by directing them to proper resources to address questions, issues, and complaints. Phone calls are from a wide variety of individuals, primarily Veterans and their family members and/or representatives. Some callers are stressed and you need the patience and empathy to help them find an appropriate resource. QUALIFICATIONS AND REQUIREMENTS: - MUST have six (6) months of consecutive call center or contact center experience. - Your computer must direct-connect via cable into your wired cable service home High-Speed Internet router. Your speed test must indicate a minimum 25 Mbps download without delay / Minimum 10 Mbps upload, both without any delay. - Upon successful completion of training, you will be equipped with a computer and other equipment necessary for your work. Note: Wi-Fi-only high-speed internet can rarely sustain necessary internet speeds and reliable connectivity. The required speed test you take will show the kind of internet access that you have. High-speed wireless provider service is not acceptable due to frequent connectivity drops. - You must have a work-at-home environment that is ergonomically sound, conducive to taking customer calls, quiet, and free from distraction. Your calls require your focus in assisting a Veteran. Sometimes the Veteran is under stress. A call can take just minutes to as long as an hour. Your mission: help! Note: This is a 40-hour per work week position. This requires sitting at a desk and using a computer and computer monitor for 8 hours daily.   - Ability to work under pressure by calmly and effectively dealing with escalating or difficult calls. Callers can be experiencing challenges in their lives. - Excellent verbal, interpersonal and written communication skills. You must be able to listen, talk, think and document your interaction in real time. Familiarity with the military and veteran community programs is a plus. - Must be a U.S. Citizen or a Green Card Holder having lived in the USA for three (3) years prior to hire. Requires Proof of eligibility to work in the United States and MUST have a REAL ID-compliant identification card or acceptable alternative (US Passport, Department of Defense ID card for active / retired / military family dependent member). CORE FUNCTIONS AND RESPONSIBILITIES: - Learn, understand and explain Department of Veterans Affairs (VA) services and procedures. - Ask clarifying questions to identify complex or vague requests for VA services and information. - Accurately record details of calls and other service requests in an expected time frame. - Select appropriate VA services to meet the specific needs of Veterans. - Establish and maintain effective communication and working relationships with VA employees, outside agencies, and the public. - Use and navigate a multi-screen computer system with Customer Relationship Management (CRM) applications. - Maintain confidentiality and privacy of callers.  BOWEN PERKS: - Health and Dental Insurance - Employee Premiums 100% paid by Bowen! - Group Life insurance - Employee Premiums 100% paid by Bowen! - Short-term Disability - Employee Premiums 100% paid by Bowen! - Generous vacation and sick leave - 11 Paid Federal Holidays - 401(k) The Bowen Group provides support to federal government clients. Some of these clients may require our employees to be fully vaccinated for COVID-19. Therefore, by applying for this position, you understand that you may be required to disclose your vaccination status as a condition of employment. The Bowen Group is proud to be an equal opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex; race; color; creed; national origin; religion; age; marital status; pregnancy; physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law. Learn more about your EEO rights as an applicant. The Bowen Group is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Note: This accessibility is intended for individuals requiring accommodations and should not be used to check on the status of your application. Inquiries not specific to requesting accommodation will be discarded. The Bowen Group participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

Role Description We are sharing a specialised part-time consulting opportunity for experienced Telephone Operators with strong professional expertise in switchboard operations, call routing, directory assistance, customer support, clerical coordination, and real-world telecommunications service workflows. This role supports a research project for one of the world's top AI companies and focuses on using real-world occupational expertise to design questions and help train AI models related to your expertise as a Telephone Operator. Selected professionals will apply their domain knowledge to help shape structured project content grounded in real professional practice, contributing occupation-specific expertise that supports advanced AI training and evaluation work. Key Responsibilities - Occupational Expertise & Research Input - Use professional experience as a Telephone Operator to support a research project for a leading AI company. - Contribute domain knowledge grounded in real-world full-time work experience. - Help ensure project outputs reflect authentic occupational practice and professional standards. - Question Design & Content Development - Design questions related to the occupation of Telephone Operator. - Help train AI models using structured occupational knowledge and real-world telecommunications workflows. - Contribute occupation-specific material that supports AI training and evaluation initiatives. - Telecommunications Operations & Service Support - Apply experience with telephone switchboards and systems, including making and completing local, long-distance, mobile, person-to-person, and emergency call connections. - Support directory updates, call recordkeeping, toll charge tracking, relay services, special billing requests, and customer assistance needs. - Contribute insight based on real-world clerical, communication, and service support tasks associated with telephone operator roles. Qualifications - 4+ years of full-time work experience as a Telephone Operator. - Strong professional background in switchboard operations, telecommunications support, directory assistance, PBX operations, or related communication service roles. - Strong writing skills and comfort using various computer applications and platforms. - Real experience performing duties such as observing signal lights, operating switchboards, updating directory information, assisting callers in emergency situations, monitoring collect-call systems, supporting special billing requests, providing relay service, keeping call records, and handling related clerical tasks. - Ability to contribute real-world occupational insight to structured research work. - Strong written communication and analytical thinking skills. - Current location in the US, UK, or Canada only. Requirements - Experience under comparable job titles such as Directory Assistance Operator, PBX Operator, Telecommunications Operator, Toll Operator, Information Specialist, or similar roles. - Strong understanding of telecommunications workflows, customer support procedures, and operator-based service coordination. - Ability to contribute precise, profession-specific material in a consistent and high-quality way. Benefits - Contribute specialised telecommunications expertise to a high-impact AI research project. - Help shape AI systems using authentic occupational knowledge from real professional practice. - Participate in a focused remote project with meaningful domain contribution. - Flexible remote work with competitive compensation based on background and location. Contract Details - Independent contractor role. - Fully remote with flexible scheduling. - Hourly compensation listed at $40–$70 per hour for U.S.-based applicants. - Compensation will vary depending on professional background and geographic location. - Minimum commitment of 15 hours per week. - Estimated project duration of approximately 3–4 weeks after project start. - A desktop or laptop computer is required for this project; Chromebook users cannot be accepted for this role. - Weekly payments via Stripe or Wise. - Work will not involve access to confidential or proprietary information from any employer, client, or institution. - Please note: We are unable to support H1-B or STEM OPT candidates at this time. - Start date: Immediate.