Role Description As a Pre-Licensed Representative, you are required to use excellent decision-making skills and innovation to resolve issues and respond to consumer concerns while adhering to company and departmental guidelines. The position is responsible for resolving high-level consumer issues in a fast-paced environment. - Resolve complex consumer issues and advise first-level representatives on high-level issues. - Assist policyholders with billing questions and concerns. - Provide support to policyholders with any policy changes requested. - Support policyholders' needs by providing recommendations and adjusting as necessary. Qualifications - Must be located in Texas. - Cannot currently or previously held any Insurance license. - High School Diploma or equivalent. - Minimum of 6 months of customer service experience. - Must be 18 years of age or older. - Ability to type at least 25 words per minute. - Comfortable with desktop computer systems and have general knowledge of Windows-based systems. - Customer service and/or sales experience preferred. - College degree preferred but not required. Requirements - Demonstrate commitment to following established procedures and be customer service driven. - Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals. - Outstanding communication, listening, and analytical skills. - Strong organizational and problem-solving skills. - Ability to prioritize tasks and work well under pressure while remaining focused. - Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts. - Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making. - Proactive approach to problem-solving with a focus on creating a positive customer experience. Work from Home Requirements - Minimum subscribed download rate equal or exceeds 15.0 Mbps. - Minimum subscribed upload rate equal or exceeds 5.0 Mbps. - ISP must have no packet loss and ping under 50ms. - Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN. - Proof of internet speed required. - Clean and quiet workspace. Benefits - Paid Training. - Competitive Wages. - Full Benefits (Medical, Dental, Vision, 401k and more). - Paid Time Off. - Employee wellness and engagement programs. Company Description TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. At TP, the sky is the limit!