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24-MAG

This opportunity is available through a leading AI-driven work platform.

Telephone Operators

Location

United States + 2 moreAll locations: United States | United Kingdom | Canada

Posted

120 days ago

Salary

$40 - $70 / hour

Seniority

Mid Level

No structured requirement data.

Job Description

Telephone Operators

24-MAG

Role Description We are sharing a specialised part-time consulting opportunity for experienced Telephone Operators with strong professional expertise in switchboard operations, call routing, directory assistance, customer support, clerical coordination, and real-world telecommunications service workflows. This role supports a research project for one of the world's top AI companies and focuses on using real-world occupational expertise to design questions and help train AI models related to your expertise as a Telephone Operator. Selected professionals will apply their domain knowledge to help shape structured project content grounded in real professional practice, contributing occupation-specific expertise that supports advanced AI training and evaluation work. Key Responsibilities - Occupational Expertise & Research Input - Use professional experience as a Telephone Operator to support a research project for a leading AI company. - Contribute domain knowledge grounded in real-world full-time work experience. - Help ensure project outputs reflect authentic occupational practice and professional standards. - Question Design & Content Development - Design questions related to the occupation of Telephone Operator. - Help train AI models using structured occupational knowledge and real-world telecommunications workflows. - Contribute occupation-specific material that supports AI training and evaluation initiatives. - Telecommunications Operations & Service Support - Apply experience with telephone switchboards and systems, including making and completing local, long-distance, mobile, person-to-person, and emergency call connections. - Support directory updates, call recordkeeping, toll charge tracking, relay services, special billing requests, and customer assistance needs. - Contribute insight based on real-world clerical, communication, and service support tasks associated with telephone operator roles. Qualifications - 4+ years of full-time work experience as a Telephone Operator. - Strong professional background in switchboard operations, telecommunications support, directory assistance, PBX operations, or related communication service roles. - Strong writing skills and comfort using various computer applications and platforms. - Real experience performing duties such as observing signal lights, operating switchboards, updating directory information, assisting callers in emergency situations, monitoring collect-call systems, supporting special billing requests, providing relay service, keeping call records, and handling related clerical tasks. - Ability to contribute real-world occupational insight to structured research work. - Strong written communication and analytical thinking skills. - Current location in the US, UK, or Canada only. Requirements - Experience under comparable job titles such as Directory Assistance Operator, PBX Operator, Telecommunications Operator, Toll Operator, Information Specialist, or similar roles. - Strong understanding of telecommunications workflows, customer support procedures, and operator-based service coordination. - Ability to contribute precise, profession-specific material in a consistent and high-quality way. Benefits - Contribute specialised telecommunications expertise to a high-impact AI research project. - Help shape AI systems using authentic occupational knowledge from real professional practice. - Participate in a focused remote project with meaningful domain contribution. - Flexible remote work with competitive compensation based on background and location. Contract Details - Independent contractor role. - Fully remote with flexible scheduling. - Hourly compensation listed at $40–$70 per hour for U.S.-based applicants. - Compensation will vary depending on professional background and geographic location. - Minimum commitment of 15 hours per week. - Estimated project duration of approximately 3–4 weeks after project start. - A desktop or laptop computer is required for this project; Chromebook users cannot be accepted for this role. - Weekly payments via Stripe or Wise. - Work will not involve access to confidential or proprietary information from any employer, client, or institution. - Please note: We are unable to support H1-B or STEM OPT candidates at this time. - Start date: Immediate.

Job Requirements

  • 4+ years of full-time work experience as a Telephone Operator.
  • Strong professional background in switchboard operations, telecommunications support, directory assistance, PBX operations, or related communication service roles.
  • Strong writing skills and comfort using various computer applications and platforms.
  • Real experience performing duties such as observing signal lights, operating switchboards, updating directory information, assisting callers in emergency situations, monitoring collect-call systems, supporting special billing requests, providing relay service, keeping call records, and handling related clerical tasks.
  • Ability to contribute real-world occupational insight to structured research work.
  • Strong written communication and analytical thinking skills.
  • Current location in the US, UK, or Canada only.
  • Experience under comparable job titles such as Directory Assistance Operator, PBX Operator, Telecommunications Operator, Toll Operator, Information Specialist, or similar roles.
  • Strong understanding of telecommunications workflows, customer support procedures, and operator-based service coordination.
  • Ability to contribute precise, profession-specific material in a consistent and high-quality way.

Benefits

  • Contribute specialised telecommunications expertise to a high-impact AI research project.
  • Help shape AI systems using authentic occupational knowledge from real professional practice.
  • Participate in a focused remote project with meaningful domain contribution.
  • Flexible remote work with competitive compensation based on background and location.
  • Contract Details
  • Independent contractor role.
  • Fully remote with flexible scheduling.
  • Hourly compensation listed at $40–$70 per hour for U.S.-based applicants.
  • Compensation will vary depending on professional background and geographic location.
  • Minimum commitment of 15 hours per week.
  • Estimated project duration of approximately 3–4 weeks after project start.
  • A desktop or laptop computer is required for this project; Chromebook users cannot be accepted for this role.
  • Weekly payments via Stripe or Wise.
  • Work will not involve access to confidential or proprietary information from any employer, client, or institution.
  • Please note: We are unable to support H1-B or STEM OPT candidates at this time.
  • Start date: Immediate.

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