• Drive the organization's strategy and tactical execution, aligning customer conversations to their cybersecurity and risk management objectives. • Act as a trusted advisor and subject matter expert in the SecurityScorecard platform and cybersecurity risk domains. • Drive retention and expansion within your account portfolio, including accurate forecasting and close collaboration with internal sales teams. • Identify opportunities to increase customer value through platform adoption, new use cases, and expanded engagement. • Collaborate with CS and Sales leadership to improve the customer journey and refine tools, templates, and best practices. • Share insights and solutions with peers to tackle new customer challenges and drive collective team success. • Represent the voice of the customer in product feedback and service delivery discussions. • Build and nurture relationships across the entire client organization, from daily users to C-suite, in 1:1 and group settings, facilitating executive-level connections to foster account growth.

• You handle warm leads (e.g., from our website, ads, or the Shopify App Store) and contact them promptly by phone or email • You conduct demo calls and product presentations, showing prospects how SendDrop simplifies their shipping and the concrete benefits for them • You guide new customers through the entire onboarding process: shop integration, platform setup, first shipments — until everything is running smoothly • You identify what each customer needs and provide tailored advice rather than a one-size-fits-all approach • You document all conversations and lead statuses accurately in HubSpot • You relay feedback from customer conversations directly to our product and marketing teams — what resonates, what’s missing, and where the pain points are • You work with the team to continuously improve our onboarding processes and materials

Role Description As a Partner Success Manager, you own both the day-to-day partner experience and the long-term direction of each partnership within a portfolio of renewal partners. Your focus is delivering a smooth, consistent experience each term by leveraging structured systems and scalable touchpoints that drive retention, partner satisfaction, and operational clarity. - Lead the academic and strategic relationship, bringing together the right teams to simplify complexity and deliver a seamless partner experience. - Identify and advance growth opportunities. - Drive renewal readiness by proactively identifying risks, aligning on scope and commitments, and helping partners communicate impact through data, reporting, and advocacy tools. - Thrive in cross-functional environments, communicate with clarity and structure, and use data to drive strong partner outcomes. Key Responsibilities - Own a portfolio of renewal partners, managing the relationship and setting direction for long-term success. - Lead planning, key touchpoints, and ongoing partner communication. - Maintain clear scopes of work and ensure alignment to program structure. - Ensure smooth delivery each term by coordinating key workflows and supporting campaign launches. - Track registration and engagement performance and maintain accurate systems and data. - Monitor performance to identify risks and opportunities early. - Support renewal and expansion efforts, and step in to resolve issues and remove blockers. - Support partner outreach across campus stakeholders and help drive campus socialization efforts that increase awareness and enrollment. - Maintain clean systems and contribute to simple, scalable processes and documentation. Qualifications - 3+ years of experience in customer success, account management, or higher education partnerships. - Experience managing scaled portfolios and delivering consistent partner outcomes. - Demonstrated ability to drive renewals and identify expansion opportunities. - Strong cross-functional collaborator, able to work effectively across teams. - Proficient in Salesforce or similar CRM systems. - Excellent time management and communication skills that are clear, consistent, and strategic. - Bonus: Experience with registration, program planning, or academic delivery in edtech or higher education. Benefits - 401k, Health, Vision and Dental insurance packages. - Short term disability insurance. - Unlimited Paid Time Off. - Discounted Wellhub Membership. - Access to 3 Mental Health Applications. - One Medical Membership. - 8 Company-Paid for Therapy Sessions. - Free access to upskill through our Global Experiential Programs. - Excellent Birthing and Bonding Leave policies. - Sleep coach for post-partum and infant coaching. - Student and Partner focused half days every First Friday of the month. - Extremely talented and intelligent co-workers. - A massive impact on universities and the lives of others, every single day.

Role Description In the Client Success Agent role, you’ll bring courage into every conversation, empowering clients with the confidence to take control of their financial future. Your compassion and expert guidance will inspire resilience and progress throughout their debt relief journey. The Client Success Agent provides exceptional voice support in an unscripted environment for clients enrolled in the company’s debt settlement program. A typical day includes: - Handling inbound and outbound calls regarding complex financial situations - Maintaining accurate account documentation - Building strong rapport with clients This position has an expected start date of 5/11/2026. This is a full-time remote role. We are currently hiring for positions in AZ, FL, GA, MI, NC, NV, OK, PA, SC, TN, TX, and UT. The Client Success Agent role includes two levels that reflect increasing proficiency, scope, and responsibility: - Client Success Agent I – Developmental stage focused on mastering core responsibilities. Agents are expected to complete required training and demonstrate proficiency within the first four months in order to progress to Client Success Agent II. - Client Success Agent II – Applies advanced knowledge and manages more complex client scenarios, including legal and escalation related matters. We are seeking individuals who are available for the following 8 hour shift scheduling options: - Sunday to Thursday from 9am to 6pm EST - Tuesday to Saturday from 9am to 6pm EST - Monday to Friday from 1pm to 10pm EST - Monday to Friday from 12pm to 9pm EST - Monday to Friday from 10am to 7pm EST Responsibilities - Utilize CRM software (Salesforce) to respond to client calls and address concerns. - Resolve client inquiries and complex financial situations using empathy, confidence, and subject matter knowledge. - Document client discussions clearly and concisely. - Present settlement proposals to clients for approval. - Guide clients toward next steps to progress toward their financial goals. - Escalate and direct clients to leadership or other departments as needed. Level Distinction - Client Success Agent I – Development Track (Level 1) - Complete required Client Success Agent training and demonstrate proficiency in core responsibilities. - Handle standard client inquiries and occasional legal overflow using foundational legal training. - Build proficiency in client de-escalation, solutioning, and problem resolution. - Strengthen competency across systems, process navigation, and documentation accuracy. - Client Success Agent II (Level 2) - Apply knowledge gained through successful completion of Client Success Agent I responsibilities. - Primarily manage legal, pre-legal, lawsuit, summons, and creditor escalation calls. - Conduct complex de-escalations with distressed or high stakes client situations. - Interpret legal documentation and provide accurate next step guidance. - Maintain elevated compliance standards and documentation accuracy. - Serve as a subject matter resource on legal workflows, high risk patterns, and escalation trends. Qualifications - High school diploma or equivalent required; Bachelor's degree preferred. - Minimum 2 years in a customer service or relationship-based support role required. - Financial services or banking experience preferred. Requirements - To qualify for Client Success Agent II, individuals must: - Successfully complete all components of the Client Success Agent I role, including required training. - Demonstrate proficiency in core responsibilities and sustain performance expectations. - Complete up to four months of experience as a Client Success Agent I (inclusive of training and production time). - Meet expectations outlined in the evaluation criteria for advancement (training performance, production trends, and legal upskilling assessment). Required Skills/Abilities - Ability to de-escalate vulnerable clients using empathy and active listening. - Strong working knowledge of client service processes and use of internal knowledge bases. - Exceptional attention to detail; strong organizational and multi-system navigation skills. - Strong critical thinking and problem-solving abilities. - Ability to remain calm, confident, and professional when handling complex issues. - Proficiency in Microsoft Excel and Office. - Ability to clearly explain debt settlement program details. - Ability to recall and accurately document detailed client conversations in Salesforce. Compensation Information Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for each position across the US. Within the range, individual pay is determined by work location, job-related skills, experience, and relevant education or training. The salary for this position is $20/hr + eligible for performance-based bonuses. Benefits - Generous Medical, Dental, and Vision Benefits - 401(k) with Company Match - Paid Holidays, Volunteer Time Off, Sick Days, and Vacation - 12 weeks Paid Parental Leave - Pre-tax Transit Benefits - No-Cost Life Insurance Benefits - Voluntary Benefits Options - ASPCA Pet Health Insurance Discount - Access to your earned wages at any time before payday