Customer Service Representative (Patient Support) Location: Portland, OR (Must be local to Portland or surrounding areas) Are you passionate about helping people and delivering exceptional customer service? We’re looking for empathetic, driven Customer Service Representatives to support patients through a financial wellness program designed to make healthcare more affordable and accessible. In this role, you’ll be the trusted voice for patients—answering questions, guiding them through their options, and helping them stay on track with payments—all while providing a first-class, white‑glove experience. What You’ll Do - Serve as the primary phone contact for patients and potential patients, handling both inbound and outbound calls - Make outbound calls including: - Welcome calls to newly enrolled participants - Follow-ups on past-due accounts - Service calls to non-enrolled patients - Special outreach campaigns aligned with our patient advocacy mission - Educate patients on program benefits and encourage enrollment and payment activity with professionalism and empathy - Deliver high-quality customer service as a patient advocate and brand ambassador - Accurately document call activity, patient interactions, and outcomes using a proprietary CRM system - Escalate concerns or complaints appropriately to ensure timely resolution - Participate in ongoing coaching, mentoring, and quality evaluations to continuously grow your skills What We’re Looking For - A strong customer service mindset—experience in retail, restaurants, call centers, or similar roles is welcome - High school diploma or equivalent work experience preferred - 1–2 years of phone-based customer support or call center experience preferred - Experience in healthcare or financial services, including familiarity with HIPAA, is a plus - Comfortable making outbound calls and discussing payments in a respectful, supportive manner - Coachable, open to feedback, and motivated to grow - Reliable, detail-oriented, and comfortable using technology and CRM systems Work Environment Requirements - Must reside in Portland, OR or surrounding areas - Must have a quiet, private workspace - Workspace cannot be shared with other people during work hours Job Type & Location This is a Contract to Hire position based out of Beaverton, OR. Pay and BenefitsThe pay range for this position is $19.00 - $20.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Apr 1, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Virtual Nurse Practitioners & Physician Assistants (FNPs/WHNPs/PAs) About Tia: Tia is a full-stack women's healthcare business that builds products, tools and clinical services virtually and in person to help every woman be her own patient advocate and get meaningfully better healthcare. We’re putting the soul back in medicine, one patient and one provider at a time through a care philosophy that is reimagined to listen to and empower women to actively take control of their healthcare. The care philosophy that supports our patients is also built to support clinicians who are the heart and soul of the care Tia is able to provide. In order to do that - we need YOU! Read more about Tia’s: - Products: https://asktia.com/article/what-is-product-at-tia - Services: https://asktia.com/ - Care principles: https://www.asktia.com/care-philosophy/ About the role: This is a part-time role alternating between two and three 8 hour shifts per week. Mondays are required and there is flexibility across Tuesdays, Wednesdays and Fridays for the remaining shift(s). We’re looking to connect with Nurse Practitioners & Physician Assistants passionate about women’s health for Tia’s Virtual Care Team. As a Virtual Nurse Practitioner, you will be an integral part of the care delivery system. You will see patients virtually and deliver comprehensive and integrative care spanning across gynecology and primary care services, including: virtual annual visits, birth control consults, flu/cold consults, and dermatology. Management. Further, you will remotely triage, diagnose, and treat patients via our proprietary chat software. Nurse Practitioners are integral to the formation and iteration of our care model - with opportunities to provide direct patient care but also participate in technology development, interdisciplinary case studies, protocol development and innovation. Schedule Floats will have a set schedule alternating between two and three 8 hour shifts/week where their primary responsibility will be patient care covering Provider call outs. When not in virtual patient visits, Floats may also be assigned activities including but not limited to the following: provider inbox support, RN team support, clinical content creation and review, and clinical mentorship. This role ensures consistent patient care, workflow execution, and coverage across sites during staffing gaps, high-volume periods, training, PTO or emergent needs. The Virtual Nurse Practitioner - Float functions with high autonomy, strong clinical competency, and adaptability. They are expected to quickly integrate into the daily flow and uphold Tia’s standardized workflows. A bit about you: Values and abilities you’ll bring to Tia: - You’re motivated to elevate women’s care by bringing a shared-decision making approach to women’s health. - You believe that each woman knows her body best. Your mission as a healthcare provider is to listen to patients and find ways to help them achieve their optimal health. You practice this by being a true partner on a patient’s health journey. - You’re facile with technology - You are a tolerant and inclusive thinker. You believe in sex-positive, no judgment and radically inclusive healthcare for every person, and espouse these values in your everyday life. Skills and assets you’ll bring to Tia: - You’re a multi-state licensed and board certified Nurse Practitioner in the states of California, New York and Arizona with unrestricted licenses, able to provide primary and gynecology care and support of all aspects of women’s health with compassion and empathy - Deep clinical expertise in providing primary care and women’s health experience (at least 2 years of post-graduate clinical experience) including: STD screens, UTI & Vaginal infections consults, Pelvic Pain, Vaginal Bleeding, Birth Control counseling, annual exams and urgent care concerns (coughs, sore throat, abdominal pain, basic dermatological conditions) with an ability to take this brick and mortar experience and translate it to virtual delivery. - You’re highly tech savvy - You’re willing to work some (but not all) evenings + weekends as needed by schedule. - You’re authorized to work in the US Other “nice to have” skills: - As an organization that seeks to create an environment for all women to feel safe, heard, recognized and avowed in their health, bodies and lives, we are consistently seeking providers with backgrounds that are meaningfully different from those already forming our team. You bring a diverse background, a range of care experiences in different communities or various modalities. - Formal professional training in the following areas is highly valued: care delivery for women who have experienced trauma, care delivery for LGBTQ identified folks including gender affirming hormone management, outpatient primary care depression and anxiety management. - Experience or formal training weaving integrative medicine practices into your care plan development Benefits - Talented and collaborative team who will support and collaborate with you - Competitive salary of $83,200 annually for alternating 2 and 3 shifts of 8 hours each week - Paid vacation time off, paid sick leave, and reimbursement of Continuing Medical Education - Medical malpractice coverage - Reimbursed for state licenses, board certification, and BLS certification. - DEA will be reimbursed where it is required for practice. - Complimentary subscriptions to educational tools such as UptoDate along with extensive internal educational resources and monthly clinical training opportunities - Access to AI documentation software drastically reducing administrative burden of clinical documentation About Us: Tia is on a mission to transform healthcare for women. We are building a high-quality, multi-specialty medical home designed specifically for women — integrating primary care, gynecology, mental health, dermatology and evidence-based wellness into one coordinated experience across in-person centers and a robust virtual platform. Tia is technology-enabled, advancing and scaling excellent care through a proprietary clinical and operational platform that supports clinicians, strengthens care continuity, and improves outcomes. We are deepening and expanding one of the most comprehensive preventive care models for women on the market — with a growing focus on cardiometabolic health, longitudinal data, and earlier risk detection across the lifespan. By integrating technology, structured clinical pathways, and mission-aligned interdisciplinary teams, Tia delivers consistently strong clinical outcomes and a differentiated care experience for women. Tia is a Series D, venture-backed company with more than 120,000 women who trust Tia for their care, across four markets, supported by a national virtual platform. In each market, we partner with leading health systems to expand access, strengthen primary care, and improve quality for women at scale. About Tia’s Culture: Tia is building a culture of excellence — in people, process and product. This is our northstar value; What is excellence, exactly? Excellence about constantly elevating yourself, it is the process of constantly striving to perform to the best of your abilities, and identifying your top potential through constant learning, experimentation and evolution. Excellence is not about achieving perfection, as that insinuates a pinnacle. Instead, in our terms, excellence is about the pursuit of constant improvement. We’re looking for people who want to go on that hard journey of constantly setting new personal records, and organizational records. We practice excellence at Tia by demonstrating the following types of behaviors: We chose (and actively choose) excellence as Tia’s highest order value because it crystalizes into one word several behaviors that we hold dear, specifically: A drive to constantly improve through experimentation, reflection. and an insatiable growth mindset — said another way, we’re energized by the possibility of invention, innovation, and iteration - Being present in and grateful for the journey — not just the goal line. Perfection is static. Excellence is a process (more on this important distinction below) - Asking why, then why again — because accepting “this is just the way it is” is not good enough - Grit & perseverance — a maker mentality that involves “rolling up your sleeves”, but also deep care for oneself and for others - A commitment to uncovering talents to unlock “rock star” potential across every individual Furthermore, excellence reflects the “bigness” and the “boldness” of Tia’s mission and vision — a world in which every woman can achieve optimal health, as defined by herself. Said another way, Tia’s mission is NOT to make healthcare incrementally better for women. Instead, we’ve intentionally set out to create a fundamentally new paradigm for modern women’s healthcare that’s truly excellent. We believe that creating a company that operates in a culture of excellence will manifest in our product. Reaching this goal is not an overnight pursuit or a “one and done.” We have not and will not “get it right” with the first swing. Rather, this higher order goal is a moving target — one we have not and will not ever fully “achieve.” By design, we will never be “done” with this work, but instead, we will be continuously in pursuit of our mission. It is this continuous pursuit — the journey, not the finish line — that truly embodies excellence. Tia is an equal opportunity employer. We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and patients. We strongly encourage people of color and members of the LGBTQ+ community to apply. If you are committed to collaborative problem solving, creating high-quality and user-centric products, and want to make waves in women's healthcare, join us!

• Conduct outbound calls to eligible patients and working to facilitate efficient scheduling of initial in-home appointments • Ensure patients receive a detailed explanation of program services • Thoroughly and accurately document call notes and scheduling details in electronic system • Expedite emergency clinical calls as needed • Process new appointments or changes to existing appointments • Document accurate and concise patient/family feedback and special needs during each call in our systems, enabling our market-based clinicians to provide excellent care during each appointment • Must achieve and sustain expected metrics set by department leadership to include but not limited to: Quality Scores, Acceptance Rates, Number of Patients Engaged and Alignment with Harmony Care Core Values • Demonstrate compassion for individual needs, attention to detail, and collaborating with other team members • Demonstrate a high level of professionalism and continuous improvement while participating in the call quality monitoring processes • Utilizes exceptional communication and social skills to clearly explain services and needs to patient/family • Complete ongoing training and coaching programs for further skills development by deadlines • Work collaboratively and efficiently with other corporate and market based team members to ensure patients receive exceptional service • Perform other duties as assigned

Bachelor's Degree Required to Apply Katapult Network is designed to help college graduates with zero to two years of professional experience find their next professional career opportunity. We focus on helping recent college graduates, with no experience, get access to full-time, entry-level opportunities with some of the Nation's top employers. Our clients include ground-breaking start-up companies and well-established billion-dollar organizations who want to find their next generation of talent. The Job: We are recruiting for an entry-level Bilingual Health Services Representative. This role will coordinate information, services, and projects between departments. The position will also be responsible for supporting managers and clients in day-to-day activities. Recent college graduates and entry-level professionals are encouraged to apply! What You Will Be Doing As A Bilingual Health Services Representative: - Maintain rapport with customers, managers, and employees by arranging continuing contacts, researching and developing new services and methods, setting priorities, resolving problems - Act as liaison between associates and consultants to assist with all enrollment and benefit questions - Review enrollment systems and provide basic analysis for monthly reporting - Maintain suggestion system by directing and controlling administrative technical aspects in accordance with management directives - Accurately enroll associates into benefit plans in benefit administration/payroll and vendor systems - Maintain all benefit enrollments and complete audits for proper invoicing by insurance carriers - Maintain continuity of work operations by documenting and communicating needed actions to management, discovering irregularities, and determining continuing needs - Complete administrative projects by identifying and implementing new technology and resources, redesigning systems, recommending re-deployment of designated resources - Provide support to Benefits and Workers Compensation/Safety teams - Answer general enrollment questions for benefit-eligible associates as well as coordinate the enrollment process for status changes Our Ideal Bilingual Health Services Representative Candidate Has: - Communication : express ideas clearly in both written and verbal correspondence, listen effectively, and share information appropriately with persons inside and outside the organization - Organizing and planning: develop specific goals and benchmarks to prioritize, organize and accomplish your work in a timely manner - Problem-solving: creatively develop new solutions to challenges or questions without being afraid to take strategic risks - Social facility: comfortable meeting new people and building networks with people at all levels in an organization as well as interfacing with the public - Flexibility: possess a high tolerance for ambiguity and the ability to change tasks or focus with short notice and frequency Requirements To Be A Health Services Representative - Bachelor's degree (Required) - Spanish & English Fluency (Preferred) Katapult Network is an equal opportunity employer and celebrates diversity in all of its forms. People of all identities and backgrounds are encouraged to apply. We're social! Follow us on: Instagram: @katapultnetwork (https://www.instagram.com/katapultnetwork/) Facebook: https://www.facebook.com/KatapultNetwork/ LinkedIn: https://www.linkedin.com/compa... (Other">https://www.linkedin.com/compa...) Similar job titles that we would consider: Spanish Speaking Administrative Assistant, Executive Assistant (Bilingual), Bilingual Operations Assistant, Bilingual Office Admin, Admin Assistant, Office Manager, Bilingual Office Assistant, Corporate Assistant, Operations Manager, Receptionist, Front Desk Receptionist, Bilingual General Office Assistant, Office Administrative Assistant, Bilingual Receptionist/Office Assistant, Customer Service/Office Assistant, HR Assistant, Bilingual Human Resources Assistant, Bilingual Scheduling Assistant, Corporate Administrative Assistant, Secretary, Office Support, Office Support Assistant Job Type: Full-time Benefits: - 401(k) - 401(k) matching - Dental insurance - Health insurance - Health savings account - Life insurance - Paid time off - Vision insurance Schedule: - Day shift - Monday to Friday Work Location: Remote