• Lead technical onboarding and enablement programs to drive high customer adoption and satisfaction. • Serve as a trusted technical advisor to customer teams, understanding their goals and challenges. • Plan and deliver regular Business Value Reviews to demonstrate progress toward customers’ goals, product usage, and realized value. • Proactively monitor customer health and usage metrics. • Deliver hands-on support in the Infrastructure-as-Code module. • Guide customers in building and improving Internal Developer Platforms on Kubernetes. • Contribute your expertise to new domains such as Software Engineering Intelligence (SEI). • Act as the voice of the customer internally.

• Lead the design and development of end-to-end service solutions, including Break/Fix, Managed Services, and multivendor support. • Assess technical feasibility, cost elements, and profitability of proposed solutions to ensure alignment with NCR’s business objectives. • Own the internal approval process for service proposals prior to customer submission. • Drive the creation and negotiation of customer contracts through to signature. • Collaborate with global teams and partners to build scalable, multi-region service models. • Deliver compelling presentations and documentation that clearly articulate the business value of proposed services. • Support the development of reusable assets including design templates, proposal documents, and pre-sales materials. • Challenge commercial models to enhance competitiveness and customer value. • Ensure timely delivery of comprehensive service design documentation.

• Design and implement our Zero Trust architectures • Gather requirements and understand specifications while evaluating existing systems • Influence and mentor activities within the team and across the organization

• Create comprehensive architectural blueprints for complex customer environments • Act as a trusted advisor to customer leadership • Proactively handle project risks and support escalations • Lead the technical portions of scoping activities and discovery sessions for complex projects • Differentiate Red Hat’s value proposition against industry competitors • Provide the architectural vision that shapes the long-term direction of projects • Confidently articulate technical architecture and project progress • Actively create leadership opportunities for other associates • Maintain a strong network across Red Hat departments • Act as a key contributor to regional "giveback" initiatives • Dedicate time to mentoring associates up to the Senior Architect level • Maintain expert-level knowledge of at least one Red Hat product