Admissions Representative (Remote) Regular Full-TimeSales TEMPE, AZ, US Requisition ID: 1457 Salary Range:$24.03 To $24.03 Hourly At Bryan University we believe in challenging the boundaries of traditional education and in liberating the innate greatness in people. We know that online learning is the best option for students looking to transform their lives. We offer career-focused degree programs that empower Bryan University graduates with the knowledge and practical skills that lead directly to professional careers. This is a remote work-from-home position. We will consider applicants that reside in the following states: Arizona, Idaho, Indiana, Florida, Ohio, Missouri, Nevada, South Carolina, Texas, and Utah. The hours of operation are 5:00 am to 7:00 pm (Monday – Thursday), and 7:00 am – 4:00 pm (Friday) Arizona time. Please make sure you are available and willing to work these hours based on your current time zone. (Example: 5am to 7pm AZ = 8am to 10pm EST depending on the time of year). Additional overtime and weekend work may be required as needed. Pay Range: $24.03 per hour Bryan University has been recognized as one of the Top Companies to Work for in Arizona for the past 7 years in a row! We offer a robust benefits package that includes: - *Medical - *Dental - *Vision - HSA - Telemedicine - An Award-Winning Wellness Program - Tuition Assistant Program - Short- and Long-Term Disability Options - Life Insurance - Employee Assistance Program - 401K with Company Match - Generous Paid Time Off - Volunteer Paid Time Off - 11 Paid Holidays - An Empowering Company Culture - Computer Equipment Provided - Work from Home (* includes domestic partner coverage) Position Summary of the Admissions Representative: The Admissions Representative inspires and delivers unsurpassed levels of advisement to all prospective and new students at Bryan University. As a change agent for innovation in admissions and higher education, the Admissions Representative embraces continuous process improvement and leading-edge technologies designed to prepare students for success in their undergraduate certificates and degree programs. The Admissions Representative is a self-starter, solutions-oriented, and is energized and driven by providing prospective and new students with “best-in-class” advisement that enables students to realize their educational goals. Key Responsibilities of the Admissions Representative: The Admissions Representative delivers the highest level of service in every step of the student admissions life cycle and adheres to BU admissions performance standards. The lifecycle includes, but is not limited to: - In the interview process, the Admissions Representative evaluates prospective students’ academic goals and provides an overview of BU’s educational offerings to assist in the prospective student's decision-making process - In the interview process, the Admissions Representative facilitates the applicants’ chosen educational pathway by guiding them through the admissions process in pursuit of an undergraduate certificate, undergraduate, or graduate degree - Throughout the admissions process, the Admissions Representative sets the example of excellence in assisting applicants to succeed and maintains exceptional communication with prospective students, applicants, and enrolled students from the first contact to the beginning of the admissions process and through to the first day of class - Resolving students’ questions and concerns throughout the enrollment process - Utilizing students outreach methods such as outbound calls, emails, and text messaging to provide proactive guidance and support - Effectively utilize the call center management system statuses to effectively manage inbound calls - Partners with the Associate Dean to create a plan to achieve or exceed monthly performance goals and exhibits personal accountability to execute the plan consistently and effectively - Embraces professional development, training, and coaching opportunities and demonstrates learning in progressive improvement in skills, knowledge, and abilities in advisement role and as an informal leader - Effectively utilizes reports and tracking tools to assess individual progress against key performance indicators such as student contacts, interviews, admissions application processing, completion of student retention activities, and student outreach). - Contributes to building a high level of team morale, trust, and mutual support within the team and department - Demonstrates and promotes high ethical standards and adheres to and reinforces all regulatory and compliance standards associated with admissions and higher education while adhering to all policies and standards set by BU, the Department of Education, accreditation, and regulatory bodies - Effectively prioritizes and manages time to consistently achieve monthly goals - Consistently sets proper applicant expectations throughout the admissions process and promotes effective communication between financial aid, student outreach, and other departments to ensure a seamless applicant to the new student experience - Facilitates and contributes to strong, positive relationships within the team, department and interdepartmentally – and promotes student-focused outcomes within all departments - Builds strong departmental and interdepartmental relationships through effective communication and collaboration to ensure students receive the highest level of support - Exhibits a positive attitude with all students, colleagues, and university departments - Embraces innovation and change in a fast-paced environment and adjusts to priorities as needed - Exhibits a well-developed sense of integrity and commitment to student satisfaction - Other duties as assigned Position Requirements of the Admissions Representative: - Bachelor’s degree preferred, or equivalent combination of education, training and experience in admissions/enrollment, consultative service, sales or recruiting - Proven track record for consistently achieving results as an individual contributor - Proven track record of delivering excellent customer service - Demonstrates strong verbal and written communication - Proven track record for building and sustaining trusting relationships - Demonstrates knowledge of problem-solving, conflict resolution, and delivering customer satisfaction - Values higher education and BU’s mission to liberate the innate greatness in people/students - Demonstrates confidence and humility - Demonstrated proficiency in navigating through a PC and multiple software systems required - Office programs, navigating multiple software programs simultaneously and managing high volumes of phone calls and emails required - Ability to work in a virtual environment using advanced software technology - Ability to sit for six to eight hours - Excellent written and verbal communication skills - Excellent interpersonal skills on both an individual and group basis - Effective problem resolution skills - Work effectively as a team member to ensure that departmental goals are met - Ability to prioritize work and perform well under pressure - Ability to manage multiple tasks and meet deadlines - Ability to work at least 40 hours a week - Ability to lift up to 20 pounds