• Providing exceptional customer service to clients during night hours • Managing inbound and outbound calls efficiently • Assisting with admissions and pre-admission processes • Updating and maintaining client records in the CRM database • Communicating timely and effectively with clients and internal teams • Coordinating with referral sources and families regarding client needs • Ensuring compliance with all company standards and procedures • Addressing emergency situations swiftly and effectively

Position: Appointment Coordinator/ Inside Sales Representative - Fully Remote Job Summary: We're seeking a highly motivated Inside Sales Representative with a passion for driving results and exceeding targets! In this full-time, remote position, you’ll be responsible for generating sales opportunities, engaging potential clients over the phone, and converting leads into loyal customers. Along with your strong sales focus, providing excellent customer service will be key to building lasting relationships with our customers. If you’re constantly looking to improve, eager to grow, and ready to sharpen your sales and customer service skills, we want you on our team! Apply today and show us how you can take our sales efforts to the next level! About us: We are a leading, family-owned bathroom remodeling company based in San Diego County, specializing in shower and bath transformations. With a commitment to excellence, we take pride in being recognized as the "Best Kitchen & Bath Remodeler" by Union Tribune’s San Diego’s Best Of in 2022, 2023, 2024, and 2025. As the fastest-growing bathroom remodeling company in Southern California, we are dedicated to creating beautiful spaces for our clients while fostering a great team environment. If you are hired, you are not just joining a company, you will be joining a team, and a family. At Shugarman’s Bath, we don't just value quality; we prioritize it. With our name on everything we do, we take the quality of our work very seriously. And we care even more about the experience of our customers. Check out our awesome team on Instagram: @shugarmansbath.com Our Services: Wet Area Remodeling (Showers, Tubs & Walk-in Tubs) What You’ll Do: - Convert Leads into Loyal Customers: Engage with prospects to turn them into satisfied, repeat customers. - Respond to Inquiries: Answer incoming calls and handle customer inquiries promptly and professionally. - Follow Up with Customers: Make outbound calls to follow up on leads, confirm sales appointments, and maintain customer engagement. - Provide Excellent Customer Service: Assist customers via phone, text, and email, and accurately record their information in our systems. - Update Customer Data: Track and update customer information throughout the sales funnel to ensure accurate and effective management. Why You'll Love Working With Us: - Earning Potential: A variety of bonus opportunities are available, allowing you to maximize your earnings. - Supportive Team Environment: Work with a team that values collaboration, support, and a strong sense of community. We truly care about each other. - Be Part of a Winning Team: Join a company recognized as the best in the industry. This Job Is Perfect For You, If: - You must live in: California, Arkansas, Oklahoma, or Washington. - You enjoy working 100% remote. - You are able to have a dedicated and quiet workspace at home. - You have reliable high-speed internet connection. - You have a strong desire to advance and grow in your sales career. - You are in interested in AI and using it to maximize your skills on the job (we can teach you how to take advantage of these tools) - You are punctual and reliable. - You are comfortable learning and using various software platforms, including Salesforce, Five9, and Hatch. - You are available to work on weekends. - You possess strong communication and interpersonal skills. - You enjoy working in a fast pace, team environment - You have a high attention to detail in data entry and customer interactions. - You have the ability to handle multiple tasks and work under pressure. - You have a high school diploma or equivalent required; degree preferred. - You are able to use a computer for extended periods. - You enjoy working each lead like a puzzle with your coworkers. Much like advancing through levels in a well-designed video game, this job offers progressive challenges that allow you to continually develop your skills. With each new customer you’re presented with new opportunities to learn, grow, and apply your expertise, much like unlocking new abilities or strategies. The more you engage, the more rewards and opportunities you unlock, leading to career progression and personal fulfillment. What You Should Know: Schedule: Shifts vary weekly and all hours are Pacific Time: - 37 - 40 hours work week in 5 shifts that fluctuate each week. - Weekdays: The earliest shift starts at 7:45am and ends at 4:15pm - Weekdays: The latest shift starts at 10:45am and ends at 7:15pm - Saturdays: 8:45am to 5:15pm - Sundays: 9:45am to 3:15pm Compensation: - $17.75 per hour + bonuses (the average would be $50k+ to start) - Paid Bi-Montly - Stipend for internet provided. Benefits: - 8 paid holidays per year. - 80 hours vacation per year. - 40 hours sick time per year. - Eligible to participate in the company 401(k) after 90 days! - Access to company insurance plans; purchase health, dental and vision in with pre-tax dollars and at a lower rate. - Medical: The Company will contribute 50% of the cost of the lowest plan. These plans are offered through Anthem Blue Cross, Kaiser, and Mediexel. - HSA, FSA, and other benefits available. - Positive and inclusive work culture. We celebrate all birthdays and major milestones. Equipment provided. The successful candidate will be subject to our pre-employment background check. Ready to Join Us? We look forward to reviewing your application! At Shugarman's Bath, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, creed, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.

WHO WE’RE LOOKING FOR This role manages and scales a B2B call center sales team, ensuring it is revenue-driving and operationally sound. The Call Center Manager owns team effectiveness, execution, KPI accuracy, and revenue outcomes, while providing leadership with clear visibility into performance, execution gaps, and opportunities for improvement across people, process, and results. You’ll provide daily oversight, coaching, and performance management—bringing structure, accountability, and clarity to a team that thrives with strong leadership. WHAT YOU'LL DO - Manage daily performance and execution of the call center sales team - Coach, train, and develop reps through live call monitoring and recorded call reviews - Build performance plans and hold reps accountable to activity and conversion targets - Hire, onboard, and train new sales representatives as the team scales - Own KPI tracking, reporting accuracy, and CRM data integrity - Ensure consistent execution against call volume, account creation, and conversion goals - Drive revenue growth and retail door expansion through disciplined execution - Review department financials and profitability to assess program effectiveness - Identify execution gaps and implement corrective actions quickly - Improve call center processes to increase efficiency and performance - Provide consistent weekly (and at times daily) performance updates to leadership - Translate activity and performance data into actionable insights - Partner closely with field sales, online sales, and in-market teams to align efforts - Participate in quarterly planning and objective setting for the call center program - Serve as the point person for call center performance across leadership and analytics WHAT YOU’LL BRING - Minimum 5 years of call center management experience - B2B call center leadership experience (required) - Proven experience managing sales teams selling to retailers - Demonstrated ownership of revenue outcomes, not just activity metrics - Hands-on experience owning KPIs, reporting accuracy, and CRM data integrity - Experience hiring, onboarding, and scaling call center sales teams - Track record of improving or turning around underperforming sales teams - Strong working experience with CRM platforms (Pipedrive, Shopify, Repsly, or comparable systems) - Proficiency with Microsoft Suite (Excel, PowerPoint, Outlook) - Ability to operate in a high-performance, metrics-driven environment with clear accountability PREFERRED QUALIFICATIONS - Experience in CPG, retail, or consumer packaged goods environments - Familiarity with CRM and sales enablement tools - Experience working in fast-paced, ambiguous, or high-growth settings - Strong cross-functional collaboration skills - Demonstrated initiative, ownership, or leadership beyond core responsibilities - Outgoing, analytical, and adaptable leadership style

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary **Must reside in Ohio** Coordinates comprehensive medical services to support quality effectiveness of the organization's health care services. Handles member calls regarding services and builds, researches, and enters member information into systems. Communicates with providers to obtain clinical information and enhance the effectiveness of medical management services. - Supports comprehensive coordination of medical services including intake, screening, and referrals to Aetna Better Health. - Promotes/supports quality effectiveness of Healthcare Services. - Performs intake of calls from members or providers regarding services via telephone, fax, EDI. - Utilizes Aetna system to build, research and enter member information. - Screens requests for appropriate referral to medical services staff. - Approve services that do not require a medical review in accordance with the benefit plan. - Performs non-medical research including eligibility verification, COB, and benefits verification. - Maintains accurate and complete documentation of required information that meets risk management, regulatory, and accreditation requirements. - Promotes communication, both internally and externally to enhance effectiveness of medical management services (e.g., claim administrators, Plan Sponsors, and third party payers as well as member, family, and health care team members respectively) - Protects the confidentiality of member information and adheres to company policies regarding confidentiality. - Communicate with Aetna Case Managers, when processing transactions for members active in this Program. - Supports the administration of the precertification process in compliance with various laws and regulations and/or NCQA standards, where applicable, while adhering to company policy and procedures. - Places outbound calls to providers to provide information or obtain clinical information for approval of medical authorizations. - Uses Aetna Systems such as MedCompass, QNXT, ProFAX and ProPAT. - Communicates with Aetna Nurses and Medical Directors when processing transactions for members active in this Program. - Sedentary work involving significant periods of sitting, talking, hearing, and keying. - Work requires visual acuity to perform close inspection of written and computer-generated documents as well as a PC monitor. Required Qualifications - 1-2 years’ experience working as a medical assistant, office assistant or other clinical/equivalent experience. -Call center experience is preferred, 1-2 years Preferred Qualifications - Prior authorization experience, 1-2 years Education High School Diploma, GED Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 - $28.46 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: - Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. - No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. - Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 03/31/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.