Office of the CEO AI & Customer Intelligence Summer Intern Overview: The OTC intern will work closely with the Chief of Staff to help build a scalable, AI-powered view of customer health across Pacvue's enterprise accounts. This individual will aggregate and analyze customer engagement data from multiple sources — including Salesforce, Slack, Gong, and Vitally — to surface actionable insights that drive more customer-centric decisions across the organization. The OTC intern will leverage Claude and other AI tools to streamline data synthesis and accelerate insight generation. This internship comes with exposure to company leadership and provides a unique window into how data and AI can directly shape product, partnership, and retention strategy in a dynamic, high-growth business. Project Scope: - Consolidate customer engagement data from multiple platforms (Salesforce, Slack, Gong, Vitally, and others) into a unified view of account health for Pacvue's top enterprise customers. - Leverage AI tools to analyze data at scale, identify patterns, and surface the most valuable customer insights. - Develop frameworks and scoring approaches to proactively identify customer retention risks and opportunities. - Translate customer signals into actionable recommendations for product, partnerships, and go-to-market teams. - Collaborate with teams across the organization to validate findings and ensure insights are relevant and actionable. - Assist in documenting and presenting findings in a digestible format for leadership. Deliverables/Milestones: - Contribute to a comprehensive customer health dashboard and reporting infrastructure, synthesizing data across all key engagement sources. - Support development of presentations for management throughout the summer internship, highlighting top customer trends, risks, and opportunities. Learning Objectives: - Learn how to effectively use AI tools to synthesize large datasets and generate actionable insights. - Gain a deep understanding of customer success, engagement analytics, and what drives retention and growth in a SaaS business. - Develop analytical, communication, and cross-functional collaboration skills in a fast-paced business environment. Skills & Qualifications - Interest in data analytics and business insights - Experience using AI tools (e.g., Claude) - Basic analytical and problem-solving skills - Ability to work with data in tools like Excel or similar platforms - Clear communication skills (written and verbal) - Curious, detail-oriented, and eager to learn Location/Time Zone Preference: United States This is an hourly, remote summer internship for college students, offering up to 35 hours per week at a rate of $20 per hour. This role is available for our 9-week summer cohort running from May 18 – July 17. #LI-Remote Pacvue is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

• Drive Execution and Operational Excellence • Translate the CTO’s priorities into clear, trackable initiatives. • Ensure key projects across Data Science and Engineering are progressing on time and aligned with company objectives. • Establish and manage operational cadences, including leadership meetings, roadmap reviews, KPI tracking, board and executive presentations. • Identify gaps, bottlenecks, and risks early — and proactively drive resolution. • Improve processes to increase organizational clarity, accountability, and velocity. • Cross-Functional Alignment & Follow-Through • Ensure Product, Engineering, Data Science, and Business teams are aligned on priorities and tradeoffs. • Drive alignment on technical priorities, hiring plans, and strategic initiatives. • Track cross-functional dependencies and prevent misalignment. • Ensure effective follow-up and accountability from cross-functional meetings. • Provide Strategic & Analytical Support • Synthesize inputs from across teams to support technical and strategic decision-making. • Develop data-driven insights to inform roadmap, investment, and resource allocation decisions. • Prepare high-quality executive materials for leadership discussions and board meetings. • Support long-term planning for the technology organization, including org design and capacity planning.

• Act as a right-hand partner to the President, helping prioritize time, decisions, and initiatives • Own follow-ups, execution, and accountability on cross-functional priorities • Prepare briefings, summaries, and decision memos • Sit in on key meetings and ensure outcomes are documented and executed • Anticipate issues before they surface and proactively propose solutions • Serve as a point of coordination across leadership, vendors, and partners • Own HR operations end-to-end • Oversee day-to-day internal operations to ensure the company runs smoothly • Manage the President’s calendar, travel, communications, and logistics • Handle sensitive and confidential matters with discretion

• In the current phase you will support the platform and the existing solution so that we can reach the next stage together. • Help us make JYMMiN a partner for major brands in the rehabilitation and fitness sectors! • You will work with the team, partners, investors and musicians around the world to revise existing solutions and bring them to market.