CloudWave is a drug-free, EEO employer.
Account Manager
Location
United States + 171 moreAll locations: United States | Canada | Brazil | Colombia | Argentina | Chile | Venezuela | Bolivia | Ecuador | French Guiana | Guyana | Paraguay | Peru | Suriname | Uruguay | Mexico | Costa Rica | El Salvador | Guatemala | Honduras | Nicaragua | Panama | Dominican Republic | Puerto Rico | Bahamas | Guadeloupe | Haiti | Jamaica | Martinique | Montserrat | United Kingdom | Germany | France | Estonia | Portugal | Hungary | Poland | Ukraine | Romania | Bulgaria | Czechia | Slovakia | Belarus | Moldova | Sweden | Greece | Belgium | Italy | Ireland | Switzerland | Netherlands | Finland | Malta | Denmark | Lithuania | Croatia | Spain | Austria | Bosnia And Herzegovina | Iceland | Luxembourg | North Macedonia | Montenegro | Norway | Serbia | Slovenia | Albania | Cyprus | Latvia | Monaco | South Africa | Egypt | Algeria | Angola | Benin | Botswana | Burkina Faso | Burundi | Cameroon | Cabo Verde | Central African Republic | Chad | Congo | Côte D'ivoire | Democratic Republic of the Congo | Equatorial Guinea | Eritrea | Ethiopia | Gabon | Gambia | Ghana | Guinea | Guinea-bissau | Kenya | Lesotho | Liberia | Libya | Madagascar | Malawi | Mali | Mauritania | Mauritius | Mayotte | Morocco | Mozambique | Namibia | Niger | Nigeria | Réunion | Rwanda | Senegal | Seychelles | Sierra Leone | Somalia | Sudan | Eswatini | Tanzania | Togo | Tunisia | Uganda | Zambia | Zimbabwe | Georgia | Turkey | Israel | United Arab Emirates | Armenia | Azerbaijan | Bahrain | Iraq | Jordan | Kuwait | Lebanon | Oman | Qatar | Saudi Arabia | Palestine | Yemen | India | Japan | Philippines | Pakistan | Thailand | Singapore | Vietnam | Taiwan | Indonesia | Cambodia | Laos | Malaysia | Myanmar | South Korea | China | Afghanistan | Bangladesh | Bhutan | Kazakhstan | Kyrgyzstan | Maldives | Mongolia | Nepal | Sri Lanka | Tajikistan | Turkmenistan | Uzbekistan | Australia | Papua New Guinea | Kiribati | Palau | French Polynesia | Tuvalu | New Zealand
Posted
74 days ago
Salary
$250K / year
Seniority
Lead
Job Description
Account Manager
CloudWave
Role Description The Account Manager (AM) manages an assigned group of existing CloudWave customers in a cadenced, professional manner by nurturing relationships at multiple levels with each customer and mapping these relationships as required to the extended CloudWave team. Through consistent engagement, active listening, and careful documentation, a CloudWave AM builds and communicates awareness of each customer’s general IT strategy, ongoing projects, near-term tactical needs, and general satisfaction with CloudWave solutions and services. The CloudWave AM works with each assigned customer with an overarching goal of advancing CloudWave as trusted advisor to that customer in the realm of IT Services and Cloud Transformation and exceeding the annual threshold of $250,000 in purchases to become a Strategic Account. The measurable result of these efforts should be a steady flow of new service orders and expansions (change orders) to existing services. Qualifications - Undergraduate (B.A. or B.S) college/university degree or demonstrated equivalent life/job history skills. - 1-3 years of proven sales/account management experience highly recommended. - Prior experience in healthcare, information technology, IT support or services, or Cloud support and services are helpful. - Prior experience with customer service roles at any level is desirable. - A history of formal sales education or study is helpful. - Relevant partner sales or technical sales certifications (AWS, GCP, others) must be completed and maintained. - Curiosity and ongoing personal learning about Healthcare, Healthcare Information Technology, Cloud Technology, and Cybersecurity. - Ability to express business proposals and thoughts clearly through use of both corporately-supplied and self-edited PowerPoint presentations, Excel spreadsheets, and Word documents. - Personal time management skills. Requirements - Achieve assigned bookings quota in your assigned territory and/or account base. - Nurture smaller accounts to use more CloudWave services. - Manage renewals of aftermarket OEM Hardware Support, 3rd Party Hardware Support, 3rd Party Software Support, and CloudWave Cloud care support. - Plan and execute a structured communications and management strategy with each assigned account. - Identify and create opportunities within each account by positioning CloudWave solutions. - Ensure that each assigned account’s history, contacts, opportunities/pipeline, plans and call notes are documented in SFDC. - Assist with tracking the customer journey by associating each contact’s engagement with campaigns, events, and touchpoints. - Ensure that sales-managed customer engagement documents are formatted and electronically filed in compliance with CloudWave corporate standards. - Coordinate the participation and actions of CloudWave escalation resources. - Act as a customer advocate at CloudWave as necessary. - Make marketing and sales management aware of opportunities for joint marketing activities. - Share case studies with the sales and marketing team at CloudWave. - Maintain general knowledge of the healthcare IT industry. - Be conversant at a healthcare IT administrator level with CloudWave’s suite of solutions. - Assist CloudWave finance with escalation within customer organizations of chronically slow customer payments. - Be accountable for commitments made to customers, partners, and other CloudWave departments. Benefits - Competitive salary. - Above average benefit packages. Company Description CloudWave is a drug-free, EEO employer.
Job Requirements
- Undergraduate (B.A. or B.S) college/university degree or demonstrated equivalent life/job history skills.
- 1-3 years of proven sales/account management experience highly recommended.
- Prior experience in healthcare, information technology, IT support or services, or Cloud support and services are helpful.
- Prior experience with customer service roles at any level is desirable.
- A history of formal sales education or study is helpful.
- Relevant partner sales or technical sales certifications (AWS, GCP, others) must be completed and maintained.
- Curiosity and ongoing personal learning about Healthcare, Healthcare Information Technology, Cloud Technology, and Cybersecurity.
- Ability to express business proposals and thoughts clearly through use of both corporately-supplied and self-edited PowerPoint presentations, Excel spreadsheets, and Word documents.
- Personal time management skills.
- Achieve assigned bookings quota in your assigned territory and/or account base.
- Nurture smaller accounts to use more CloudWave services.
- Manage renewals of aftermarket OEM Hardware Support, 3rd Party Hardware Support, 3rd Party Software Support, and CloudWave Cloud care support.
- Plan and execute a structured communications and management strategy with each assigned account.
- Identify and create opportunities within each account by positioning CloudWave solutions.
- Ensure that each assigned account’s history, contacts, opportunities/pipeline, plans and call notes are documented in SFDC.
- Assist with tracking the customer journey by associating each contact’s engagement with campaigns, events, and touchpoints.
- Ensure that sales-managed customer engagement documents are formatted and electronically filed in compliance with CloudWave corporate standards.
- Coordinate the participation and actions of CloudWave escalation resources.
- Act as a customer advocate at CloudWave as necessary.
- Make marketing and sales management aware of opportunities for joint marketing activities.
- Share case studies with the sales and marketing team at CloudWave.
- Maintain general knowledge of the healthcare IT industry.
- Be conversant at a healthcare IT administrator level with CloudWave’s suite of solutions.
- Assist CloudWave finance with escalation within customer organizations of chronically slow customer payments.
- Be accountable for commitments made to customers, partners, and other CloudWave departments.
Benefits
- Competitive salary.
- Above average benefit packages.
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