We Impact Lives Through Purpose-Driven Work in A People First Culture Ascend Learning, a leading healthcare and learning technology company, is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning. From testing to certification, Ascend Learning products are used by physicians, emergency medical professionals, nurses, allied health professionals, certified personal trainers, financial advisors, skilled trades professionals and insurance brokers. Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America’s 2025 Greatest Workplaces as well as America’s Best Places to work for Mental Well-Being for 2025.  We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more.  Ascend Learning's Nursing Category is fueled by a commitment to excellence as we support the full learning journey of future nurses. Our nursing brands — ATI, APEA, and NursingCE — offer evidence-based solutions designed to develop practice-ready nurses who are prepared for board certification and clinical practice. We use data analytics and engaging learning tools to help nursing students master core content. And we provide nursing education administrators and faculty with best-in-class support and expertise from some of the sharpest minds in nursing education. We aid nurse educators in understanding students' comprehension based on nearly two decades of data — including more than 12 million proctored assessments — that detail student learning and performance. The result is customers who are confident in their program offerings and positioned for healthy outcomes. WHAT YOU'LL DO As a Client Success Specialist, supporting the nursing education sales team in the Northeast Region, you’ll be responsible for supporting business efforts and providing quality sales support.  Also, you’ll provide client support associated with courseware, online content, assessment tools, curriculum, and redirecting feedback to relevant internal departments. WHERE YOU’LL WORK This position offers the flexibility of remote work within the assigned Northeast United States territory (NY, NJ, DE, PA) HOW YOU’LL SPEND YOUR TIME - Client retention and satisfaction – you'll proactively engage existing clients to help improve retention and satisfaction by - Provide differentiated service and responsiveness to accounts within your region - Contact clients regarding their academic cycle to collect headcounts, utilization, and enrollments - Collaboration and coordination – you'll collaborate closely with sales, enhancing client outcomes and growing revenue - Redirect incoming sales leads or inquires, process digital requests with approval from rep/agent, include those received via vendor partner portals - Observe and assist the sales team with client engagement, assist in their efforts to build and maintain strong relationships with clients and increase sales volume - Sales force enablement – you'll provide additional capacity for current account owners to engage in additional selling activity and ensure superior service - Support sales with quote input and processing, track order status, and ERP integration - Assist with maintaining CRM system records - Input service tickets as necessary for advanced tech issues WHAT YOU'LL NEED - Bachelor’s degree required - 2+ years of prior customer-related work experience - Proven experience in customer experience management or a related field - Ability to analyze data and generate actionable insights - Excellent presentation, communication, and interpersonal skills - Ability to collaborate with cross-functional teams, including sales, marketing, and operations, to ensure consistent and exceptional customer experience across all touchpoints - Project Management, Time Management, and Organizational Skills - Problem Solving, conflict resolution abilities - Team Player - Up to 10% travel is expected BENEFITS - Flexible and generous paid time off - Competitive medical, dental, vision and life insurance - 401(k) employer matching program - Parental leave - Wellness resources - Charitable matching program - On-site workout facilities (Leawood, Gilbert, Burlington) - Community outreach groups - Tuition reimbursement Fostering A Sense of Belonging Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers. We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued, and be authentic. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging.  Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S.-based positions with Ascend Learning, LLC must be legally authorized to work in the United States, and verification of employment eligibility will be required at the time of hire.

• Connect with clients virtually to identify needs and recommend tailored solutions. • Build lasting relationships by providing exceptional service and follow-up support. • Process applications and ensure all necessary documentation is completed accurately. • Collaborate with a supportive team that values integrity, growth, and success.

• Handle client travel bookings (flights, stays, cruises, resorts, tours) • Build strong client relationships — be their go-to travel advisor • Ensure all logistics are smooth and proactively troubleshoot issues • Communicate via phone, email, chat and keep accurate client record • Leverage digital tools to streamline the booking process

• Lead, mentor, and develop the Clinical Customer Success Nurse Consultant (CSNC) team. • Establish team goals, performance expectations, and development plans. • Provide coaching and professional growth opportunities. • Oversee post-implementation customer success activities. • Ensure smooth transition from implementation to customer success. • Build executive-level customer relationships. • Monitor customer health metrics and implement mitigation strategies. • Develop customer success strategy for clinical infusion products. • Standardize processes and best practices. • Create and track KPIs for outcomes and team performance. • Lead cross-functional initiatives to enhance customer experience. • Oversee analysis of infusion data and utilization metrics. • Translate insights into actionable recommendations. • Support strategic account planning. • Lead development of post-implementation customer-facing tools and materials. • Ensure accurate documentation in CRM/business systems. • Maintain expert-level knowledge of products and clinical workflows.