• Work with Nurse Managers/Supervisors, field staff, and patients to schedule visits for home infusion within a region of branches. • Complete all nurse assignments for patients, reschedules visits based on patient availability, staff new patients with appropriate nurses, and proactively monitors all patient appointments to confirm accuracy. • Work with pharmacy, reimbursement, and nursing departments as coordinator for nursing referrals while providing great customer service. • Work with various staff, departments, and prescribers via fax, email, IM, and phone. • Monitors both personal email as well as nursing mailboxes for follow up needed, prioritizing by ask. • Manipulate multiple Excel documents to determine what needs to be completed and urgency of completion. • Respond timely to inquiries from patients, field staff, and other departments for information and assistance regarding nursing and patient referrals and schedules. • Investigate/research issues and provide resolution. • Take initiative for problem solving with ability to multitask effectively and use critical thinking. • Correct and timely entry of data in appropriate systems.

• Manages travel and transportation budget for trial participants • Participates in discussions with vendors and internal team members regarding trial participant requirements • Supports hospital or clinical staff relating to trial participant enrollments and visit schedules • Promptly responds to all inquiries of the trial participants and hospital/clinical staff • Contributes to managing projects to profitable level through efficient work process • Acts as point of contact for patient communication regarding air, hotel and ground accommodations • Maintains accurate data including setting up databases and transferring data between internal operating systems • Aids in producing reports as required • Works with Global Study Manager to outline needs and requests of clients and patients • Contributes to managing projects to profitable level through efficient work process

• Manages travel and transportation budget for trial participants • Participates in discussions with vendors and internal team members regarding trial participant requirements • Supports hospital or clinical staff relating to trial participant enrollments and visit schedules • Promptly responds to all inquiries of the trial participants and hospital/clinical staff • Contributes to managing projects to profitable level through efficient work process • Acts as point of contact for patient communication regarding air, hotel and ground accommodations • Maintains accurate data including setting up databases and transferring data between internal operating systems • Aids in producing reports as required • Works with Global Study Manager to outline needs and requests of clients and patients • Contributes to managing projects to profitable level through efficient work process

• Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. • Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns. • Calmly attempt to resolve and de-escalate any issues. • Escalate interactions when necessary and appropriate. • Respond to requests for assistance and/or possible processing payments. • Track all call related information for auditing and reporting purposes. • Provide feedback on call issues. • Upsell if required.