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Senior Customer Service Representative, Patient Scheduling
Location
Kansas
Posted
84 days ago
Salary
0
Seniority
Senior
Job Description
Senior Customer Service Representative, Patient Scheduling
The Cigna Group
• Work with Nurse Managers/Supervisors, field staff, and patients to schedule visits for home infusion within a region of branches. • Complete all nurse assignments for patients, reschedules visits based on patient availability, staff new patients with appropriate nurses, and proactively monitors all patient appointments to confirm accuracy. • Work with pharmacy, reimbursement, and nursing departments as coordinator for nursing referrals while providing great customer service. • Work with various staff, departments, and prescribers via fax, email, IM, and phone. • Monitors both personal email as well as nursing mailboxes for follow up needed, prioritizing by ask. • Manipulate multiple Excel documents to determine what needs to be completed and urgency of completion. • Respond timely to inquiries from patients, field staff, and other departments for information and assistance regarding nursing and patient referrals and schedules. • Investigate/research issues and provide resolution. • Take initiative for problem solving with ability to multitask effectively and use critical thinking. • Correct and timely entry of data in appropriate systems.
Job Requirements
- High School education or GED required.
- 5+ years of relevant Customer Service experience.
- High proficiency and regular use of Excel and Outlook required.
- A pro-active work ethic with ability to be managed/trained virtually.
- Detail orientation.
- Excellent written and oral professional communication skills.
- Ability to adapt in a dynamic work environment, learn quickly, solve problems, and make independent decisions.
Benefits
- Health insurance
- Flexible work arrangements
- Professional development opportunities
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