UserGems is the AI command center for go-to-market teams (think of it as an AI brain for sales and marketing). Powered by best-in-class contact data, its AI agents (Gem-E) automatically surface high-intent buyers, prioritize them, deploy personalized outbound, create ad audiences and ABM to drive more pipeline. We’re backed by top Silicon Valley VCs (Craft Ventures, Uncork Capital, Battery Ventures, Tiger Global, and more) and have hundreds of happy customers from startups to public enterprises. We are looking for a Solutions Engineer to own the technical win in every deal. This is a founding role- you’ll be the first dedicated SE and have an outsized impact on how we sell and win. You’ll run end-to-end proof of concepts, build data-driven use cases that prove ROI in our prospects’ own numbers, and maintain a world-class demo environment. This is a high-impact, high-visibility role for someone who is equal parts strategist, analyst, and technical advisor—and wants to be directly rewarded when we win. As a Solutions Engineer: - You will own the entire POC process—scoping, configuring, executing, and closing technical evaluations that win the deal - You will build and maintain our demo environment with real-world data scenarios, coordinating tightly with Product on feature gaps, technical issues, and roadmap needs - You’ll analyze prospect data to create custom use cases and proof-of-value stories that quantify the revenue impact of UserGems—in their own numbers - You’ll partner with AEs on deal strategy, serving as the technical voice in every sales cycle and helping shape discovery, qualify technical fit, and build business cases that get deals over the line - You’ll deliver tailored demos and technical presentations to audiences from RevOps managers to CROs, translating our AI agents, scoring models, and signal intelligence into language that resonates with each stakeholder - You’ll be the voice of the field to Product—surfacing feature requests, technical blockers, and competitive intel that shapes our roadmap - You’ll create scalable technical content: demo scripts, competitive battlecards, integration guides, and POC playbooks that make the whole team better How you’ll ramp: …within your first week… - You’ll get deep into the product, our demo environment, and the sales process end-to-end - You’ll shadow AE calls and active POCs to see how deals move - You’ll meet with Product and Engineering to understand the technical architecture and integration points …day 30… - You’ll run your first demos and POC kickoffs independently - You’ll own the demo environment and have a plan for keeping it sharp - You’re fluent in the product, our competition, and the most common technical objections …day 60… - You’ll be actively managing multiple POCs in parallel across the pipeline - You’ll deliver your first custom data analysis and proof-of-value for a live deal - You’ll start building the technical content library—battlecards, demo scripts, POC playbooks …day 90… - You’ll be an integral part of every deal strategy conversation, trusted by AEs to lead the technical win - You’ll provide ongoing feedback to Product based on what you’re hearing in the field - You’ll recommend ways to improve our POC process and demo experience based on what’s working and what isn’t What you’ve accomplished so far: - At least 3–5 years in a pre-sales, solutions engineering, solutions consulting, or adjacent technical role (technical customer success, sales/marketing operations, or implementation consulting all count) - You have deep working knowledge of the B2B SaaS revenue tech stack—CRM (Salesforce, HubSpot), marketing automation, and sales engagement platforms - Experience owning POCs or technical evaluations end-to-end—you’ve run them, not just participated in them - You’re analytical—comfortable working with data, building business cases, and telling a story with numbers - You can translate complex technical capabilities into business outcomes for both a RevOps analyst and a CRO in the same room - Selling into or supporting sales to sales, marketing, or RevOps leaders is a plus - You’ve demonstrated low-ego collaboration—partnering with sellers without worrying about who gets credit - You are comfortable leading “business value” and “ROI” conversations backed by real data - SQL or data querying skills are a plus - Familiarity with APIs, webhooks, and integration architectures is a plus - Experience in the sales intelligence, ABM, or revenue tech space is a plus Why you should join: - You’ll be the first dedicated SE—a foundational role with outsized impact on how we sell and win - Customers love us! (see our Customers page and G2 Reviews) - We’re a remote-first company with employees across the Americas and Europe - We have Weekly Standups, virtual celebrations, and in-person off-sites around the world so that everyone stays connected - We believe strongly in being customer-focused and data-driven in everything we do - We value individual differences in the workforce and strive to make everyone feel welcomed and accepted, regardless of their skin color, gender or sexual orientation - Health benefits & competitive salary Compensation information— target OTE for this role is $185,000–$200,000 annually, with a 70/30 base/variable split. Variable compensation is a hybrid of revenue-linked quota (tied to paired AE or team bookings) and MBO objectives (POC win rate, technical content, demo-to-close ratios), with uncapped accelerators above 110% attainment. Equity (stock options, 4-year vesting) Final compensation package will be determined based on commensurate experience, qualifications, and demonstrated ability to perform in the role. Why you should join: - You’ll be part of a fast-growing startup as it scales from 60 employees to 100+ - Customers love us! (see our Customers page and G2 Reviews). They see ROI in Closed Won revenue generated - Employees love us! (see our Glassdoor & RepVue page) - We're a remote-first company with employees across the Americas and Europe - We have weekly standups, virtual happy hours, and in-person off-sites around the world so that everyone stays connected - We are customer-focused and data-driven in everything we do - We value individual differences in the workforce and strive to make everyone feel welcomed and accepted, regardless of their skin color, gender, or sexual orientation - We offer a competitive salary and benefits

• Collaborating with the Account Executive to thoroughly understand the prospect's technical environment, Cloud Data Platform cost challenges, cost optimization goals, and key business objectives through in-depth technical discovery sessions. • Owning and driving the technical validation and Proof of Value (POV) exercises for SELECT. This includes meticulous POC preparation, proactive management, and ensuring successful technical outcomes, demonstrating clear value and alignment with prospect requirements. • Tailoring and delivering compelling SELECT platform demonstrations to prospects, effectively showcasing its capabilities and addressing their specific use cases and concerns. • Leveraging your analytical skills and deep understanding of Cloud Data Platform to develop compelling business cases and robust ROI analyses that clearly articulate the tangible value, cost savings, and performance improvements achievable with SELECT. • Becoming the go-to expert within the company for SELECT, ensuring prospects achieve optimal results and a seamless implementation experience. • Taking full ownership of the technical win for SELECT engagements, guiding prospects through the technical evaluation process, addressing all technical requirements, and building technical confidence in the solution. • Representing DoiT and SELECT at company events and industry conferences, delivering engaging presentations and demonstrations to a wider audience, showcasing our Snowflake/Databricks (and soon BigQuery) optimization expertise as well as platform capabilities. • Translate customer pain points and feature gaps into structured, technically credible input for R&D teams. Represent the voice of the technical customer in roadmap discussions. • Ensure timely entry of data into internal business support solutions. Contribute to systems and tools to provide key business information and metrics to highlight performance and effectiveness.

• Help ship a small set of deep native integrations • Work on Microsoft 365 / Teams extensibility and integrations with Microsoft Graph and Power Platform

Our world-class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers’ unique needs. We are committed to understanding our customers and using best-in-class sales tools and technology to find the best solutions. We’re constantly discovering new ways to reach our goals, taking time to develop our skills, and investing in our career growth, so we can enjoy lucrative opportunities and grow our careers both within and beyond sales. The Architectural Solutions Consultant (ASC) is a national subject matter expert responsible for driving growth of demountable wall solutions through developing and maintaining strategic partnerships, lead generation, and technical opportunity support. This role builds and maintains industry and strategic relationships, supports Key Account Executives - (KAEs) on wall opportunities, and ensures seamless connection between customer needs, our wall manufacturer, design feasibility, and sales execution. The ASC plays a dual role: strategic sales planning, lead generation, enablement and technical advisory, ensuring our demountable wall offering is positioned competitively and successfully across the U.S. What you’ll be doing: - Build and manage national strategic partnerships (manufacturers, A&D, GC partners) that generate qualified demountable wall opportunities - Serve as the primary technical advisor to Furniture Account Executives on demountable wall opportunities from qualification through close - Provide conceptual design guidance, feasibility assessment, and pricing recommendations - Review architectural drawings, specifications, and customer requirements to ensure accurate solution scoping - Support opportunity strategy, positioning, and competitive differentiation to improve win rates - Partner cross-functionally with Merchandising, Category Operations, Project Management, and Installation teams - Maintain strong product knowledge across wall systems, competitors, and industry trends - Establish a repeatable national engagement model to improve process consistency and pipeline visibility What you bring to the table: - Deep expertise in architectural products, modular or demountable wall systems, or related construction solutions - Strong ability to interpret architectural drawings and technical specifications - Experience supporting complex, solution-based sales cycles - Proven success building strategic relationships with architects, designers, contractors, and manufacturers - Strong communication skills with the ability to influence technical and executive stakeholders - Strategic mindset paired with hands-on problem-solving capability - Ability to balance customer needs, feasibility, and profitability - Passion for delivering high-quality customer solutions What’s needed – Basic Qualifications: - Bachelor’s degree in Architecture, Interior Design, Construction Management, Engineering, or a related field OR an equivalent combination of industry experience in modular walls, furniture systems, construction, or technical sales - 7+ years of experience in architectural wall systems, modular construction, furniture systems, or related technical sales - Demonstrated experience supporting complex solution-based sales opportunities - Ability to read and review CAD drawings, architectural spec books, and installation requirements. - Experience influencing solution design, deal strategy, or technical positioning What’s needed – Preferred Qualifications: - Experience supporting a national or multi-region sales organization - Familiarity with AutoCAD, Revit, CET, or similar design tools - Existing relationships within A&D, construction, or architectural product networks - Experience with demountable wall pricing tools and manufacturer product lines. We Offer: - Inclusive culture with associate-led Business Resource Groups - Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) - Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! #HTF It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses or other forms of variable compensation.