JOB DESCRIPTION Sales Support & Execution Manager Location: Lake Oswego, OR (Hybrid - 3 days in office) Position Summary The Sales Support & Execution Manager leads Milestone's U.S. sales lifecycle execution function, owning renewal performance, inside sales programs, and the operational rhythm that supports customer retention, partner responsiveness, and sales efficiency. This role manages the Sales Support Representative team and serves as the primary execution partner for the Head of U.S. Sales Execution in driving disciplined renewal workflows, accurate lifecycle forecasting, and consistent customer and partner engagement. Operating at the intersection of Sales Execution, Customer Success, and Global Sales Operations, the Sales Support & Execution Manager ensures that lifecycle motions-from renewal outreach to program execution-are clear, scalable, and aligned to Milestone's Compass operating model. This is not a sales operations role. It is a frontline sales execution leadership role, accountable for renewal outcomes, lifecycle visibility, and the day-to-day effectiveness of Milestone's customer and partner support motions. Primary Focus: Sales Lifecycle Execution, Renewal Performance & Sales Leadership Mission: To lead the sales lifecycle execution function, drive renewal discipline and customer continuity, and ensure lifecycle programs operate with clarity, accountability, and measurable impact across the U.S. sales organization. The Sales Support & Execution Manager will work out of our US office in beautiful Lake Oswego, OR. Relocation assistance is not offered at this time. This is a hybrid role with 3 days in the office. The position will report to our Head of U.S. Sales Execution. Key Focus Areas 1. Lifecycle Leadership & Team Management (40%) - Lead, coach, and develop the Sales Support Representative team with clear execution standards and accountability. - Define roles, workflows, and performance expectations that support renewal accuracy and customer experience. - Foster a culture of responsiveness, ownership, and precision across lifecycle activities. - Support onboarding, training, and professional development for lifecycle team members. - Ensure consistent execution quality across territories and customer segments. 2. Renewal Execution & Customer Continuity (30%) - Own execution of Milestone Care renewals across the U.S., ensuring timely outreach, accurate quoting, and high renewal rates. - Partner closely with Customer Success to ensure seamless handoffs, shared visibility, and aligned customer messaging. - Monitor renewal pipeline health, risk indicators, and timing gaps; take corrective action where needed. - Identify patterns and opportunities to improve retention, customer engagement, and lifecycle efficiency. - Ensure upsell and expansion opportunities identified during renewal motions are routed appropriately to field teams. 3. Cross-Functional Program & Process Management (15%) - Lead U.S. execution of lifecycle-related programs and initiatives tied to renewals, customer coverage, sales support and partner engagement. - Collaborate with Global Sales Operations (GSO) to align processes with global standards while addressing U.S. market needs. - Drive continuous improvement initiatives focused on scalability, accuracy, and execution speed. - Act as project owner for lifecycle-related process changes, tooling enhancements, or reporting improvements. 4. Partner & Field Collaboration (5%) - Partner with Sales Execution Specialists, ASMs, CBMs, and KAMs to ensure activity aligns with territory strategy. - Support field teams with lifecycle insights, renewal timing visibility, and customer risk indicators. - Reinforce a One Team execution model between Inside Sales, Field Sales, Channel, and Customer Success. 5. Salesforce Hygiene & Forecast Governance (10%) - Ensure accurate documentation of renewals, customer interactions, and lifecycle stages in Salesforce. - Maintain renewal forecast visibility and reporting discipline. - Build out and maintain playbooks and documentation for inside sales roles. - Provide reliable lifecycle data to the Head of U.S. Sales Execution, sales leadership, and GSO. - Enforce governance standards related to data accuracy, attribution, and timing. Key Responsibilities - Lead the U.S. Sales Support lifecycle function and manage the Sales Support Representative team. - Drive disciplined renewal execution and customer lifecycle continuity. - Ensure accurate lifecycle forecasting and Salesforce hygiene. - Partner cross-functionally with Customer Success, Sales Execution, and GSO. - Identify and implement process improvements that strengthen retention and execution efficiency. - Support leadership reporting, renewal readiness reviews, and lifecycle insights. - Serve as the escalation point for renewal execution challenges or lifecycle breakdowns. Qualifications - 6+ years of experience in sales support, renewals, inside sales, or customer lifecycle roles within a B2B or SaaS environment. - 2+ years of experience leading or mentoring teams preferred. - Strong understanding of renewal motions, customer lifecycle management, and sales execution. - Experience working cross-functionally with Sales, Customer Success, and Operations. - High attention to detail with strong process and execution discipline. - Proficiency in Salesforce CRM and reporting tools. - Ability to balance hands-on execution with leadership and process ownership. Preferred Experience - Background in SaaS, physical security, or enterprise technology environments. - Experience supporting channel-led or two-tier sales models. - Prior exposure to global sales operations or matrixed organizations. - Experience leading execution-focused process improvements or lifecycle initiatives. Performance Metrics - Renewal rate and on-time renewal execution. - Lifecycle forecast accuracy and visibility. - Customer and partner satisfaction related to renewal experience. - Salesforce data accuracy and governance compliance. - Team performance, engagement, and responsiveness. - Effectiveness of lifecycle programs and process improvements. Why Milestone? Milestone Systems is a global leader in open-platform video management software, built on trust, collaboration, and innovation. As the Sales Support & Execution Manager, you will lead one of the most critical execution engines in the U.S. sales organization-ensuring customers are retained, partners are supported, and lifecycle motions operate with clarity and confidence. This role is ideal for a leader who thrives at the intersection of execution, ownership, and impact-where strong process and great people deliver measurable results. The annual on-target earnings for this position range from $155,000 to $170,000. Pay is based on the level, location, complexity, responsibility, and job duties of the specific position and is just one component of Milestone's total compensation package. Additionally, we offer an attractive benefits package that includes medical/dental benefits, FSA or HSA, 401k with 6% Safe Harbor employer match, paid parental leave, generous PTO (20 days' vacation, 10 days paid sick time, and 12 company holidays), fully paid Short Term disability policy, fully paid Long Term disability policy, and Life Insurance. If you are selected for an interview, please feel welcome to speak to our Talent Partner about our compensation philosophy. All employees must complete a background check. Employees in fiscal roles are also required to undergo a credit check. All information obtained during these checks is handled confidentially and shared only with authorized personnel. Milestone is committed to creating a diverse and inclusive workplace and is proud to be an equal opportunity employer. Contact and application Are you excited about this opportunity? We encourage you to apply as soon as possible. We will continuously take candidates into the recruitment process, and the position will remain open until a suitable candidate is found. Please apply on our website: www.milestonesys.com We look forward to receiving your application.