Description SENIOR PROGRAM BUSINESS ANALYST You are required to live in Oregon to be considered for this role. Independently conducts analytical and operational activities in support of complex state or federally funded health initiatives. Leads defined analytical tasks related to program performance, implementation monitoring, and reporting requirements. Develops and maintains recurring reporting products and structured documentation aligned with state and federal grant requirements. Reconciles financial and performance data to ensure reporting accuracy and compliance alignment. Translates qualitative and quantitative data into clear, actionable narratives for internal leadership and external stakeholders. Maintains and improves tracking systems for procurement, grant administration, deliverables, and reporting cycles. Identifies documentation gaps, tracking inconsistencies, or operational risks and escalates issues appropriately. Supports audit preparation, monitoring activities, and structured program governance processes within compliance-driven environments. Collaborates across workstreams to ensure milestones and reporting obligations are met in high-volume implementation settings. Up to 25% travel may be required. Basic Qualifications: - Bachelor’s degree in public health, public administration, business administration, health policy, data analytics, economics, or related field required. - Minimum 4 years of experience supporting grant-funded, public-sector, or healthcare programs. - Experience supporting state or federally funded initiatives preferred. - Experience preparing structured reports, dashboards, or analytical summaries in compliance-driven or audit-visible environments. - Experience reconciling financial and performance data to support reporting accuracy. - Ability to independently manage multiple concurrent workflows and deadlines. - Experience supporting healthcare, public health, Medicaid, rural health, or safety-net provider programs preferred. #PT26ICF #Indeed Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.   Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $60,940.00 - $103,598.00 Oregon Remote Office (OR99)

Type of Requisition: Pipeline Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: Other Job Family: Functional Experts Job Qualifications: Skills: Agile Methodology, Data Analysis, Functional RequirementsCertifications: NoneExperience: 5 + years of related experienceUS Citizenship Required: No Job Description: Senior Business Analyst The Case Management Modernization (CMM) Program is an initiative to support the Administrative Office of the US Courts (AO) develop a modern cloud-based solution to support all federal courts across the United States which are grouped into three types namely, Appellate, District, and Bankruptcy. This modernized case management system will eventually replace the current Case Management and Electronic Case Filing (CM/ECF) system. The Sr Business Analyst will work as part of an agile development team to build and support the modernization of enterprise-class software applications. RESPONSIBILITIES: - Participate in all Agile Scrum ceremonies, program planning meetings, to establish and document customer journey mapping strategies for the CMM Program. - Take ownership of the Backlog decomposition strategy and ensure consistent implementation across the product backlog. - Work closely with the customer to ensure alignment with their expectations while ensuring strict control of Scope. - Provide transparency throughout the backlog decomposition process using up-to-date metrics and automated dashboards. - Provide a clear Definition of Done and Definition of Ready and ensure strict compliance across all work items. - Ensure a healthy prioritized backlog of work items ‘ready for sprint’ (at least 4 sprints worth) for each development team. - Proactively participate in PI planning and provide clarity on deliverables, dependencies, milestones, timelines and sequencing of tasks. - Work closely with Fed BA’s and Product Owners to promptly resolve impediments and clarify requirements with the customer in a timely manner. - Conduct periodic retrospectives and/or CoP meetings with BAs to collect feedback, identify areas for continual improvement and cross-train staff. - Tirelessly pursue opportunities for streamlining and improving the efficiency of the end-to- end process as it pertains to product quality, alignment with requirements and most importantly customer satisfaction. - Proactively identify and manage risks. - Promptly identify and communicate mitigations plans. - Address issues promptly and follow up diligently until they are resolved. - Collaborate closely with the Architects, Testers, PO’s and stakeholders to ensure end-to-end alignment with the deliverables. - Update and maintain process maps utilizing Microsoft Visio to provide visual depiction of the business process flows as well as flows at the subprocesses with two-level depth. - Develop narratives that accompany business process flows at each level articulating the details of each activity and with the business and technical data flowing between each activity on the process flows. - Participate in process flow mapping and analysis sessions with CMM Backlog team and Court staff. - Capture input from stakeholders, analyze the opportunities for standardization versus required variations among Court types, unique local rules, and any other variations. - Validate completed work items to ensure they satisfy all requirements and aspects of the definition of done and free of errors/omissions. - Support Manual and automation testers to design appropriate test cases and test steps for thorough validation of work items. - Maintain process flow and narratives in an easily accessible, hierarchical fashion so that an end-user can drill down a given process map at each level. REQUIRED EXPERIENCE - Experience supporting multiple teams and ensuring the overall objective is met. - Experience analyzing, decomposing and documenting detailed requirements (including but not limited to consulting with product owners, customers, key stakeholders, or end users). - Experience developing requirements into technical user stories with clearly documented Definition of Done and acceptance criteria. - Experience assisting the Product Owner or Team lead in defining the product scope, vision, and roadmap. - Experience providing system analysis and subject matter expertise on issues and bugs. - Experience conducting business process analysis, workflow analysis and business process re-engineering. - Experience designing new cloud-based IT solutions for integration and deployment with active legacy applications. - Experience supporting green field application development projects. - Experience supporting tech stacks which include React, NodeJS preferred. - Experience supporting the implementation of COTS solutions (such as Cammunda, Flowable, MS Bookings and SharePoint embedded or other document processing tools) and is a plus. - Experience providing technical assistance and guidance through performing gap analyses, workflow analysis, Analysis of Alternative (AoA) studies, business process modeling, wireframes, and storyboards. - Experience with business process re-engineering. - Experience delivering technical briefings and hosting meetings to diverse audiences. - Strong technical background and experience working with Solutions Architects and senior development team members. - Hands on experience with progressive elaboration of highly technical epics and stories. - Experience supporting the implementation of resilient, a zero down time web application. - Experience supporting the implementation of MicroService architecture & event driven patterns - Experience designing complex state managed system - Experience designing workflow system - Experience designing rule-based component driven UI functionality. - Experience designing complex external facing system with proper authentication. - Strong understanding of latest UI frameworks and libraries - Good to have FedRAMP experience QUALIFICATIONS: - 5 to 7+ years experience in supporting the product owner and agile team, eliciting business needs, maintaining user stories in the backlog, writing and maintaining technical documentation, modeling business processes and system requirements, architecture and data - Experience assisting with testing, by writing acceptance criteria and confirming test cases results - Experience with producing relevant and current requirements, sizing user stories correctly, and removing roadblocks prior to sprints starts - BS/BA Degree or MA/MS Degree. COMMUNICATION & ORGANIZATIONAL - Excellent presentation and communication (oral and written) skills. - Consultant mindset with the ability to work with high level customer stakeholders and build excellent customer relationship. - Experience identifying and applying industry tools, solutions, methods best practices, and emerging technologies. - Strong analytical skills and problem-solving skills with the ability to formulate and communicate recommendations for improvement. - Demonstrated ability to work effectively, independently, and as part of a team. The likely salary range for this position is $83,927 - $113,549. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: None Telecommuting Options: Remote Work Location: Any Location / Remote Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. Join our Talent Community to stay up to date on our career opportunities and events atgdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Role Description Salesforce Marketing Cloud Business Analyst / Customer Success Manager responsible for leading client engagements across Salesforce Marketing Cloud programs in life sciences and healthcare environments. This role blends customer success, business analysis, and delivery coordination, acting as the primary client-facing lead for engagement planning, requirements capture, and implementation execution. The role partners with client stakeholders, internal delivery teams, and external agencies to define omnichannel marketing goals, translate them into clear requirements, and drive implementation through launch and ongoing optimization. This is a senior, client-facing individual contributor role. Limited travel 10% or less. Fully remote. Core Responsibilities - Serve as the primary day-to-day client lead for Salesforce Marketing Cloud engagements, building trusted relationships with marketing, brand, digital, and commercial stakeholders. - Lead discovery sessions and working sessions to understand business goals, campaign objectives, customer journeys, audience needs, and success metrics. - Capture, analyze, and document business and functional requirements for email, SMS, and omnichannel engagement programs. - Translate requirements into clear user stories, acceptance criteria, journey requirements, process flows, and implementation-ready backlog items. - Partner with Solution Architects, Marketing Cloud Developers, and delivery teams to ensure requirements are complete, feasible, and aligned to platform best practices. - Lead implementation coordination across client teams, internal developers, QA, PMO, and agency partners. - Support omnichannel engagement strategy, journey planning, and customer journey mapping across Marketing Cloud and adjacent digital touchpoints. - Work with agencies to align campaign strategy, content readiness, asset delivery, deployment timelines, and launch sequencing. - Provide informed guidance on Salesforce Marketing Cloud capabilities, including Journey Builder, Email Studio, Mobile Studio, Automation Studio, audience segmentation, and personalization use cases. - Support UAT planning and execution, including test scenario definition, defect triage, business validation, and sign-off coordination. - Monitor project progress, manage risks and dependencies, and keep stakeholders aligned on scope, timing, and decisions. - Support post-launch optimization and customer success activities, including roadmap planning, enhancement intake, and continuous improvement recommendations. - Support regulated life sciences delivery needs, including documentation quality, traceability, consent considerations, and change control discipline. Qualifications - 5+ years of experience in customer success, business analysis, engagement management, marketing technology, or similar client-facing delivery roles. - Required pharma, biotech, or life sciences marketing technology experience. - Required experience supporting Salesforce Marketing Cloud programs in a delivery, business analysis, customer success, or campaign operations capacity. - Some hands-on Salesforce Marketing Cloud experience, sufficient to understand journey logic, campaign configuration, audience segmentation, and deployment processes. - Strong experience gathering requirements, writing user stories, and translating business goals into delivery-ready work for technical teams. - Experience leading client engagements and managing customer relationships through implementation and ongoing optimization. - Experience working with development teams to drive implementation, testing, launch, and issue resolution. - Experience working with agencies and managing multi-party delivery models. - Strong understanding of email marketing, omnichannel engagement, customer journey mapping, and campaign execution processes. Nice to Have - Salesforce certifications such as: Marketing Cloud Email Specialist, Developer, Consultant. - Understanding consent and privacy frameworks in U.S. and global pharma scenarios. - Experience working with offshore or distributed delivery teams. Benefits - 401k match - Comprehensive group health, dental, vision benefits - Life insurance/LTD - Discretionary PTO

• Monitor the quality of the private flood portfolio and recommend targeted geographic caps and reinsurance coverage(s) • Assist the internal reinsurance buying team by providing underwriting guidelines, underwriting audits, and data to external reinsurance partners • Liaison with teams of exposure modeling, actuarial, data analytics, and predictive modeling to continuously refine exposure, risk selection, and pricing • Manage external audits and compliance requests • Contribute to evaluation of internal and external datasets to improve risk selection • Measure and monitor key performance metrics for the private flood program (quoting activity, quote to bind ratios, average premium) and recommend specific steps to meet target metrics • Manage new business submission flow • Provide direction to rating and operations group to develop quotes • Train and mentor junior underwriters • Track and audit underwriting decisions made by junior underwriters • Constantly scan the private flood insurance market to provide market intelligence • Leverage market intelligence to recommend program changes to ensure products and programs remain competitive with limited selection risk • Collaborate with sales, underwriting, and operations teams to ensure client service objectives are met • Contribute to underwriting automation efforts • Provide insights on underwriting workflow and rating mechanism • Work closely with management, actuarial, and reinsurance teams to set triggers and metrics that make sure our product continues to grow and maintains its modeled integrity • Monitor program finance and exposure reporting and initiate underwriting corrections to be completed • Assist in prospecting new business by developing relationships with the sales team and retail agencies • Accompany sales team on agency visits as underwriting subject matter expert • Assist with developing agency-specific value propositions • Develop custom solutions that cater to customer needs and the external market environment while maintaining underwriting integrity • Referral underwriter for large commercial and residential property schedules and complex flood risk • Leverage flood map data, and structure-specific exposure information, develop PML and loss estimates, and use sound judgment in pricing complex and large schedules of properties • Communicate with retail agents/brokers to obtain documentation for underwriting and pricing flood risk.