A leader in unified identity security
Staff Software Engineer – Reliability & Platform
Location
United Kingdom
Posted
124 days ago
Salary
0
Seniority
Lead
Job Description
Staff Software Engineer – Reliability & Platform
One Identity
• Own production operability by debugging complex issues, improving system visibility, and eliminating recurring problems at the source • Own production health for services — from detection through resolution to prevention • Improve mean time to detect (MTTD), mean time to resolve (MTTR), and recurrence rates for issues • Identify systemic issues and eliminate recurring problems through code fixes, architecture improvements, and better operational tooling • Improve observability across services — logs, metrics, and alerting — for faster diagnosis and resolution • Design and improve debugging workflows, runbooks, and internal tooling for engineers • Reduce operational burden by making systems easier to understand, operate, and troubleshoot • Partner closely with product teams to feed production learnings back into design and development • Reduce support and incident load by addressing root causes and improving system design, not just resolving individual issues
Job Requirements
- 4+ years of software engineering experience with ownership of production systems, reliability, or operational improvements
- Strong backend development experience (Ruby, Node.js, or similar)
- Solid understanding of REST APIs, service contracts, and software design principles
- Experience working across backend services, APIs, and production systems
- Experience building and operating services in AWS or similar cloud environments.
- Experience with observability, production debugging, and incident response.
- Willingness to participate in a mandatory 24/7 on-call rotation.
- Experience responding to production incidents and contributing to reliability improvements.
- Experience using, or strong interest in, AI-powered development tools (e.g., GitHub Copilot, ChatGPT, Cursor).
Benefits
- Competitive salary
- Flexible working hours
- Professional development budget
- Home office setup allowance
- Global team events
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