Role Description We are seeking independent Customer Support Specialists with tangible, hands-on experience in call centers and direct customer service to provide dedicated support services for our client base. In this contractor engagement, you will leverage your expertise to autonomously resolve customer inquiries, de-escalate complex issues, and deliver high-quality, empathetic support across voice and digital channels. The objective of this project is to maintain excellent customer satisfaction and ensure seamless service delivery. Qualifications - Hands-on experience in call centers and direct customer service. - Expertise in resolving customer inquiries and de-escalating complex issues. - Ability to deliver high-quality support across voice and digital channels. Requirements - Autonomously manage and successfully resolve customer issues across phone, email, and live chat platforms within agreed-upon Service Level Agreements (SLAs). - Apply expert communication skills to de-escalate high-tension scenarios and provide accurate, policy-aligned solutions to complex customer inquiries. - Deliver favorable outcomes in line with target metrics for First Contact Resolution (FCR) and Customer Satisfaction (CSAT). - Accurately log interaction details, troubleshooting steps, and resolution outcomes into the designated CRM or ticketing system to maintain clear audit trails. Benefits - Service fee range of $6 to $10 per hour, with the exact rate determined after evaluating your experience, expertise, and geographic location. - Final offer amounts may vary from the service fee range listed above. - As a contractor, you’ll supply a secure computer and high-speed internet. - Company-sponsored benefits such as health insurance and PTO do not apply. Company Description Engagement Type: Freelance / Independent Contractor Workplace Type: Remote

Role Description Looking for a REAL Work-From-Home Opportunity That Pays? This is a high-growth remote position with a proven system, qualified leads, and weekly income potential. No experience? No problem. We train you step-by-step so you can start fast and earn faster. Qualifications - 18+ and authorized to work in the U.S. - Strong communication skills - Comfortable using Zoom/email - Coachable, dependable, and goal-driven Requirements - 100% Remote – Work from anywhere in the U.S. - No Experience Required – Full Training Provided - Weekly Commission Pay + Unlimited Commission - No Cold Calling – Pre-Qualified Leads Given - Flexible Schedule – You’re in control - Fast-Track Promotions into Leadership - Supportive Team + Ongoing Mentorship Benefits - Weekly commission-based income - Unlimited earning potential (no cap) - Bonuses, incentives, and recognition - Leadership development & promotion path - Health reimbursement eligibility

Overview Now Hiring: Patient Account Rep Remote: 150 mile radius from Franklin, TN Full Time Hours: Monday-Friday Our Benefits: - Comprehensive Medical, Dental, & Vision insurance - Competitive 401(k) plan with company match - Company paid group term life insurance and short-term disability - Generous PTO: Paid vacation, personal time, sick Leave, and extended sick leave - Employee Assistance Program (EAP) offering continued support to employee lifestyle and well-being - Career advancement opportunities across a leading national network Your Job as a Patient Account Representative: The Patient Account Representative will monitor patient balances to ensure compliance with group policies and provide information and direction to clinic staff regarding patient financial obligations. The patient account representative will provide direct support for clinic administrative staff and patients. Working as a branch of the CBO. Job Responsibilities: - Answer clinic questions regarding payers and patient accounts (co-pay, co-insurance, deductibles, etc.) Communicating patient responsibility as appropriate. - Serve as an escalation point for patient financial questions or concerns. - Responsible for Intake Billing set-up for their assigned clinics. - Ensures Authorizations and Eligibility is correct, complete, and timely. Monitoring compliance with authorization and referral requirements. - Requesting and maintaining authorizations, as necessary. - Tracking self-pay balances for assigned Clinics. - Review whether assigned clinics are securing patient payments on a timely basis. - Negotiate and secure payment on aged balances. Propose discounts when appropriate. - Complete Self-Pay adjustment form and submit for approval, see SOP. - Identify and propose opportunities to increase collection rates and enhance patient understanding and awareness of their financial benefits and obligations. - Monitor and report key metrics. - Audit patient accounts for completeness and accuracy (i.e., signed financial consent(s), Insurance Verification Form (IVF), authorization, Insurance card (front/back), driver’s license, etc.). - Ensuring Account corrections are made. - Ensure that information is communicated accurately and timely between clinic staff and the region’s centralized billing office. - Performs other duties and tasks as assigned Qualifications Your Education, Skills, & Qualifications: - High school diploma or equivalent required. - 3+ years plus of healthcare insurance experience, preferable with multi-site locations. - Ability to work professionally with sensitive, proprietary data & information while maintaining confidentiality. - Excellent interpersonal skills including the ability to interact effectively and professionally with individuals at all levels; both internal and external. - Exercises sound judgment in responding to inquiries; understands when to route inquiries to the next level. - Self-motivated with strong organizational skills and superior attention to detail. - Must be able to manage multiple tasks/projects simultaneously within inflexible time frames. Ability to adapt to frequent priority changes. We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws. #LI-AH #LI-BS1

• Own the end-to-end customer support function across all channels and products • Lead and develop a global team (Team Leads, Shift Managers, agents, QA) • Define performance standards across speed, quality, and consistency • Build a high-performance culture balancing efficiency, accuracy, and player experience • Own hiring, onboarding, and development pathways across the support function • Define and implement support policies, SOPs, and service-level standards • Own the knowledge base (internal and external) and ensure consistency of communication • Establish clear escalation frameworks and decision-making structures • Define handling of key scenarios: payments, KYC, complaints, fraud, and crypto-specific issues • Ensure operational readiness across product launches, promotions, and major events • Own 24/7 global coverage across channels and languages • Forecast contact volumes based on events, promotions, and product activity • Manage outsourced partners where applicable, ensuring alignment and quality • Drive productivity metrics (utilisation, response time, resolution efficiency) • Define and run a structured QA framework across all support interactions • Own the support tech stack and vendor relationships • Lead implementation and optimisation of AI-driven tooling (chatbots, automation, agent assist) • Ensure seamless alignment between Customer Support and VIP functions • Track core metrics: CSAT, response time, resolution time, cost-per-contact, productivity • Benchmark performance against leading iGaming and crypto operators