What you can expect​ Zoom is seeking a talented Product Manager to help scale and evolve Contact Center Analytics and Reporting within our Contact Center product suite. In this role, you will shape the vision, strategy, and delivery of analytics solutions that empower customers to optimize performance and customer outcomes. You will help lead the product strategy and execution for CX Analytics, empowering customers to measure and optimize performance across millions of customer interactions. Working cross-functionally with engineering, data science, design, and senior leaders, you will build reliable, high-impact analytics products tailored to customer operations. About the Team The CX Product team powers customer engagement across Zoom’s Contact Center and Zoom CX suite. The team enables orchestration and measurement of interactions across voice, messaging, email, and work item channels. Within this group, CX Analytics transforms event data into actionable insights through dashboards, reporting, and AI-driven intelligence. As a Senior Product Manager for CX Analytics, you will lead how real-time and historical data is delivered through cross-product integrations. You will build scalable analytics experiences used by contact center leaders, supervisors, agents, and executives. Responsibilities - Partnering on the strategy and execution of data-driven analytics and insights for customers. Own and evolve the product roadmap aligned with company and product objectives. Manage communication and expectations across internal and external stakeholders. - Leading end-to-end product development, from discovery through launch and post-launch optimization. Partner with engineering, design, and product marketing to define requirements, establish success metrics, deliver features, and drive customer adoption - Performing relevant market research, product research, feature research, competitor research, and more. - Collaborating with feature teams to derive business intelligence from data captured in the contact center system from different product feature areas. - Researching emerging contact center trends and technologies. Drive user research, market analysis, and market landscape insights to guide product decisions - Partnering with engineering to drive the right technology to ensure performance and scalability of reporting services within the Contact Center product suite. - Developing and maintain the direction of the data model by providing guidance and product solutions. - Creating a vision across a large collection of enterprise applications to provide a cohesive analytics and reporting experience. What we’re looking for - Have a Bachelors in Computer Science, Engineering, Data Science, or a related field, with experience working in agile product environments - Have 10+ years of product management experience, including ownership of data platforms, analytics products, or event-driven systems in B2B SaaS - Have experience with real time and historical analytics and reporting - Demonstrate a solid understanding of Telecommunications or Contact center domains, including interaction lifecycles, performance metrics, and operational workflows - Have the ability to use data—both quantitative and qualitative—to drive product strategy, prioritization, and decision-making - Have experience working with cross-functional teams across engineering, data science, design, and executive leadership Salary Range or On Target Earnings: Minimum: $124,000.00 Maximum: $271,200.00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application! Anticipated Position Close Date: 03/24/26 Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment​ At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. #LI-Remote

• Define and maintain Astra's API contract philosophy – versioning strategy, backwards compatibility standards, deprecation policies, and schema design principles • Write detailed platform specs that engineering can ship from: precise, edge-case-aware, and grounded in how real customers build • Own the platform roadmap – balancing foundational investments (auth, observability, extensibility) against customer-facing features and reliability work • Conduct technical discovery with Astra's most sophisticated customers to identify platform gaps and extensibility needs • Partner with engineering to review API design, maintain developer ergonomics standards, and hold the bar on platform quality • Work with solutions and implementation teams to understand where customers get stuck, break, or build workarounds – and translate that into platform requirements • Drive the developer experience roadmap in partnership with docs, solutions engineering, and DevRel functions as they mature • Represent platform strategy in customer conversations, partnership discussions, and technical due diligence processes

• End-to-end product ownership of Astra's payments rails – Visa Direct, Mastercard Move, RTP, FedNow, ACH, and stablecoin – from API contract through settlement and reconciliation. • The transaction lifecycle: authorization, clearing, settlement, dispute/chargeback handling, and exception management. • Developer-facing payments primitives: API design, payload schemas, error surfaces, and webhook contracts that serve sophisticated fintech builders. • Multi-rail routing logic: how Astra selects, fallbacks, and optimizes across rails based on speed, cost, and risk parameters. • Payments compliance surface: Reg E implications, network rule adherence (VCR framework, dispute windows), and AML/sanctions workflow integration. • Rail-specific product strategy and roadmap: identifying capability gaps, emerging network features (e.g., RTP request for payment), and net-new monetization opportunities. • Close partnership with payment operations and engineering on incident response, degraded-rail scenarios, and SLA commitments. • Write rigorous PRDs and technical specs for complex payment flows, with explicit handling of edge cases, failure modes, and regulatory constraints. • Own the product roadmap for your surface area – prioritizing ruthlessly across rail expansions, developer experience improvements, and compliance requirements. • Conduct deep discovery with customers and prospects to surface unmet needs in how they move money. • Partner with engineering to define API contracts, review implementation, and maintain a high bar on developer ergonomics. • Collaborate with compliance and legal on network rule changes, NACHA updates, and card network bulletins – translating regulatory inputs into product requirements. • Work with payment operations to define reconciliation requirements, exception-handling workflows, and ops tooling needs. • Represent the payments product in customer conversations, sales cycles, and external thought leadership.

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description As a Digital Product Manager Expert, you'll be responsible for defining, delivering, and managing the lifecycle of one or more products in Allstate's growing product portfolio. You'll manage strategic product vision, product discovery, roadmaps, and backlog to maximize the customer and enterprise value provided by their product. Successful Product Managers help to identify assumptions and validate those assumptions using product discovery techniques. You'll be responsible for working closely with key stakeholders and partners, ensuring the successful definition and execution of go-to market and communications strategies for their products. Key Responsibilities • Create, drive and execute product strategy for one or more products in our growing digital product portfolio. • Use customer feedback, detailed market analysis, and data gathering to make decisions about product strategy. • Engage in discovery/test & learn activities to quickly validate assumptions and product direction. • Decompose complex problems into smaller manageable tasks by creating and prioritizing a backlog for the Product Team. • Define and manage metrics to measure the success of your efforts and to inform the overall product strategy. • Be recognized as the voice of the customer"; invest significant time with current and potential customers to understand their needs & habits." • Manage the product backlog, create an effective vision and provide timely stakeholder feedback on development iterations. • Coach and mentor members of the team as well as members of the cross-functional development organization on how to collaborate and conduct idea generation, consumer research, test design and execution, measurement, product implementation, customer interactions and roll out. Experience • 5+ or more years of experience (Preferred). Supervisory Responsibilities • This job does not have supervisory duties. Skills Business Case Analyses, Business Roadmaps, Communication, Create User Stories, Data Tracking, Problem Identification, Problem Investigation, Product Direction, Production Strategy, Product Management, Product Management Strategy, Product Roadmapping, Product Strategies, Product Vision, Systems Thinking, User Studies Compensation Base compensation offered for this role is $120,000.00 - $180,100.00 annually and is based on experience and qualifications. *** Total compensation for this role is comprised of several factors, including the base compensation outlined above, plus incentive pay (i.e., commission, bonus, etc.) as applicable for the role. The candidate(s) offered this position will be required to submit to a background investigation. Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact. Allstate generally does not sponsor individuals for employment-based visas for this position. Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs. To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint. It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.