Job Title: Customer Service - Call Center Representative About the Role Invicta Software is seeking a dedicated and customer-focused Remote Customer Service Call Center Representative to join our dynamic team. This role is vital in delivering exceptional support and building lasting relationships with our clients. If you thrive in a fast-paced environment and enjoy helping others, this opportunity offers a rewarding way to contribute to our company’s success from the comfort of your home. Key Objectives - Provide timely, accurate, and empathetic assistance to customers via phone and digital channels. - Resolve inquiries, troubleshoot issues, and guide customers through product features and services. - Maintain high customer satisfaction by delivering professional and courteous service. - Collaborate with internal teams to ensure seamless customer experiences and continuous improvement. Responsibilities - Respond promptly and professionally to incoming customer calls and messages. - Identify customer needs and offer appropriate solutions or escalate when necessary. - Document customer interactions accurately in the company’s CRM system. - Follow established protocols to handle billing, technical support, and general inquiries. - Maintain up-to-date knowledge of Invicta Software’s products, services, and policies. - Meet or exceed individual and team performance targets, including call quality and resolution rates. - Participate in ongoing training and development initiatives to enhance skills and product knowledge. Qualifications - High school diploma or equivalent; associate or bachelor’s degree is a plus. - Minimum of 1-2 years experience in a customer service or call center role. - Excellent verbal and written communication skills in English (US). - Strong problem-solving abilities and a patient, empathetic approach to customer interactions. - Comfortable using CRM software and other digital communication tools. - Ability to work independently in a remote setting with reliable internet connectivity. - Flexible schedule availability, including some evenings or weekends as needed. Benefits - Competitive salary with performance-based incentives. - Comprehensive health, dental, and vision insurance plans. - Paid time off and holiday leave. - Opportunities for professional development and career advancement. - Supportive and inclusive work environment. - Employee wellness programs and team-building activities. Salary range: $40,000 - $60,000 per year. Invicta Software is an Equal Opportunity Employer We are an equal opportunity employer aiming to build a diverse team. We do not discriminate on the basis of ethnicity, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. We’re open and inclusive, and it’s important to us that you are too.

Omni Customer Care Center Omni Hotels and Resorts creates genuine, authentic guest experiences at over 50 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is known for its exemplary culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere. Part Time Sales Specialist Position - Overview: This position requires the ability to assist and support sales associates and customers with inquires to ensure complete guest satisfaction by handling requests in a courteous, timely, professional, and efficient manner. Schedule: Sat Off, Sunday 230pm-1100pm, Mon Off, Tues Off, Wed 330pm-730pm, Thu 330pm-730pm, Fri 330-730pm Benefits - Competitive hourly pay and pay differential eligibility - Life and disability insurance - Employee Assistance Program (EAP) and wellness support - Training and career development opportunities - Employee discounts and recognition programs - Flexible scheduling when possible - Medical leave eligibility - Training and professional development opportunities - Tuition reimbursement or education assistance programs Responsibilities: - Assist hotels by answering questions and problem solving - Assist and track work at home associate’s technical issues and problem-solving techniques - Process reservations and use appropriate selling strategies and empowerment skills to maximize revenue for Omni Hotels when asked to assist with reservations - Respond effectively to all inquiries - Display a pleasant, helpful and courteous attitude toward customers, fellow associates, and management - Provide temporary coverage for Sales Supervisors including opening, closing, and emergency situations. - May be required to perform other related duties, responsibilities and activities which may change or be assigned at any time with or without notice Min. Qualifications - Assist and support reservation sales associates with inquires and problem-solving techniques in a professional and personable manner, addressing policies and procedures. - Excellent conflict management skills and mediation skills - Ability to effectively manage multiple projects and priorities with minimal supervision - Excellent interpersonal skills. - Must possess demonstrated excellent communication skills (both oral and written): listens to others. - Ability to work independently with the Omni trilogy in mind. - Good organizational, time management, and analytical skills. Equipment - Associates participating in the Work at Home program will be responsible for providing the following equipment: Required PC/Laptop Hardware and OS (Apple not supported): (May be subject to change at a later date) - - - 64-bit Windows 11 or newer version - Processor – I5 or AMD Ryzen 5 or better - 8GB Ram - 100GB Hard Drive free disk - Windows Updates are showing up to date. - 1 NIC (Ethernet port) - USB Connection (at least 3 ports) - Licensed and up to date anti-virus full scan completed (including date, time, files scanned, & no threats) - Suggested System – Windows Defender - McAfee and AVG anti-virus systems are not supported. - Power Surge Protector - Logitech USB Headset Mono/Stereo H650e or H570e ($45 - $75 on Amazon) Other Items Required: - - - Full screenshot of www.speedtest.net of completed speed test. - Copy of Internet Service Provider bill documenting internet speed with 25mb download and 10mb upload. - Photos of workstation showing proximity to internet connectivity (must be in the same room), wired keyboard, and wired mouse. - Smartphone with application download capability (Please download Okta Verify and Microsoft Authenticator) Other Items Suggested: - - - Additional Monitors Highly Suggested for ease of process - Ergonomically approved desk chair and desk work surface - Smoke Detector - Fire extinguisher 2.5lbs or more - First Aid Kit - Copy of Declarations page of Homeowner’s/Renter’s Insurance Important Notes: - - - Please provide pictures of the above requirements. - A Wireless Connection is NOT allowed for our Work at Home Associates - A Wireless mouse or keyboard is NOT allowed. - No one else can be on / using your internet during your scheduled shift. - No devices can be connected to your internet during your scheduled shift. - Satellite internet is not permitted. - Microsoft Teams must be downloaded on personal desktop for technical assistance. Omni may modify its provision of equipment resources upon notice to the Associate. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.

Responsibilities Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, RadNet is Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of RadNet’s success is its people with the commitment to a better healthcare experience. When you join RadNet as our Outreach Specialist I, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators achieve the best clinical outcomes. You will: - Contact patients through our internal calling system to schedule mammograms and other imaging exams. - Educate patients about the importance of early cancer detection through regular screening exams. - Utilize scripts and handle objections to successfully schedule appointments. - Identify patient needs and offer appropriate service solutions and support. - Manage a high volume of calls efficiently and professionally. - Ensure accurate appointment scheduling, rescheduling, cancellations, and updates in the RIS system. If You Are: - Be able to work in a quiet, uninterrupted space free from outside noise. - Have access to high-speed internet. - Hold a high school diploma and have at least 1 year of medical or radiology office experience (or relevant medical training/education). - Demonstrate excellent customer service, communication, and attention to detail. - Be capable of multi-tasking and prioritizing in a fast-paced environment. - Show passion for patient care with sound judgment and professionalism. - Possess knowledge of medical terminology Ideal Candidate will possess: - Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, patients, visitors, and vendors. - Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance. - Follows all local, state and federal laws concerning employment to include but not limited to: I-9, Harassment, EEOC, Civil rights and ADA. - Follows OSHA regulations, RadNet and site protocols, policies and procedures. - Follows HIPAA, compliance, privacy, safety and confidentiality standards at all times. - Practices universal safety precautions. We Offer: - Comprehensive Medical, Dental and Vision coverages. - Health Savings Accounts with employer funding. - Wellness dollars - 401(k) Employer Match - Free services at any of our imaging centers for you and your immediate family. Pay Range: $16.00 - $20.00 per hour

Description We are looking for Entry-Level Healthcare Customer Representatives who are ready to learn, grow, and build a career with a great company! We’re seeking a candidate who is confident on the phone, detail-oriented, and committed to delivering respectful, solution-focused customer service. Additional candidate skills for this role include: navigating multiple systems, negotiating payment arrangements, maintaining accurate records, and upholding compliance - all while creating positive, professional experiences for every patient. Location Requirement: This position is only open in the following states: - Tennessee - Texas - Kentucky - must live within 30 miles of Campbellsville or Louisville - Aiken, SC - must live within 30 miles - Augusta, GA - must live within 30 miles Must be available to work either schedule (Monday–Friday):9:00 AM – 6:00 PM EST or 10:00 AM – 7:00 PM EST POSITION SUMMARY The Patient Account Representative is a key function supporting the company’s 1st Party clients. The role is responsible for communicating by phone with patients for the purpose of collecting and managing patient accounts. Through ongoing database maintenance, the Patient Account Representative ensures the timely receipt of claim payments and minimizes bad debt accrual. In this capacity, the Patient Account Representative provides outstanding customer service to customers and vendors through effective and timely communication. PRIMARY RESPONSIBILITIES - Treat all consumers with dignity and respect - Persuades consumers to pay and/or set up payment arrangements and settlements on deficiency account balances, while aiding in resolving negative credit history reporting for our consumers. - Utilize the scripted opening when the right party is reached. This includes identifying the consumer, identifying company, and asking for payment on the account. - Negotiate payment terms and methods when right party is reached. The negotiation process often requires reviewing account information in database, and/or asking probing questions of the consumer in order to better understand potential objections to payment. - Update the customer record with new information, record the call result or disposition, as well as any relevant notes about the call via the menu or narrative section of the system. - Make outbound and receive inbound calls using a company provided system to gather or clarify information. - Execute verbal skip tracing procedures when non-right party is reached. This includes asking for home address, home telephone number, and place of employment. - Comply with and adhere to all regulatory compliance areas, policies and procedures (including HIPAA and PCI compliance requirements), and "leading practices" - Ability to navigate through multiple tasks simultaneously and prioritize based on importance while displaying strong attention to detail. - Maintain supporting chronological notes that detail action taken to resolve outstanding account balances. - Receive research and respond to incoming questions; provide information, explain policies and procedures, and/or facilitate a resolution. - Performs other duties as assigned. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential function satisfactorily, with or without reasonable accommodation. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE - High school diploma or equivalent required. - Ability to communicate clearly and briefly, utilizing proper grammar and telephone etiquette. - Prior PC and keyboard knowledge is a mandatory requirement. - Ability to compute basic math calculations using addition, subtraction, multiplication, division, and percentages. SKILLS & ABILITIES - Exceptional customer service skills consisting of verbal and written communication. - Ability to converse and respond to common inquiries from consumers and members of the public. - Ability to write business-related documents such as letters, emails and other business correspondence as needed. - Analytical and problem-solving skills. - Strong individual work ethic possessing the ability to work within a team highly driven, self-starter with the ability to work independently as well a contribute to a team environment. - Ability to define problems, collect data, establish facts, and draw valid conclusions. LANGUAGE SKILLS - Ability to converse and respond to common inquiries from senior management as well as all other internal customers. - Ability to write business-related documents such as letters, emails, and other business correspondence as needed. REASONING ABILITY - Ability to define problems, collect data, establish facts, and draw valid conclusions. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, see and hear. The employee frequently is required to use hands to dial a telephone, utilize a computer keyboard and mouse, and operate office equipment. The employee is occasionally required to stand, walk, and reach with hands and arms, as well as lift up to 20 pounds. WORK ENVIRONMENT The employee works remotely from a suitable, comfortable environment that meets health and safety requirements and is in compliance with applicable employment laws in the employee's state of residence. The employee is expected to sit at a designated secure workspace during regularly scheduled work hours, communicate through phone or computer-based calling systems, type on a standard keyboard, and read and comprehend information from a computer screen and/or digital resources. This position adheres to all relevant state-specific regulations regarding work hours, breaks, and other employment standards. COMPENSATION & BENEFITS - Market competitive compensation program. - Health, Gym discounts, Dental, Vision, Life, Health Savings Account, Flexible Spending Account, 401(k), Paid Time Off, Paid Holidays, & More. The company extends equal employment opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, veteran status, sexual orientation, gender identity, gender expression, or any other reason prohibited by law.