Frost-Arnett Company

Description We are seeking a early career HR Specialist with 2–4 years of hands-on experience to support core people operations across the employee lifecycle. This role is ideal for an HR professional who is detail-oriented, employee-focused, and comfortable balancing compliance-driven work with relationship-based HR support. The position is available for work within the United States except from the following states: AZ,CA,CO, CT, Il, MA, MD, ME,MI, MN, ND, NJ, NM, NV, NY, OR, RI,VT, WA, and WASHINGTON, D.C.State locations and specifics are subject to change as our hiring requirements shift. POSITION SUMMARY The Human Resources Specialist is responsible for enhancing employee experience onboarding, leave administration, HRIS data management, employee engagement, talent acquisition, and employee lifecycle support. The HR Specialist plays a key role in ensuring a smooth employee experience from recruitment through development and offboarding.Requirements PRIMARY RESPONSIBILITIES Employee Relations, Engagement & Development - Serve as a trusted HR point of contact for employees and managers. - Create and facility employee engagement initiatives, including surveys, recognition programs, wellness activities, and culture-building events. - Partner with supervisors to coordinate employee development, training, and certifications. - Communicate employee relations concerns to HR leadership and assist with resolution. Talent Acquisition & Recruitment - Manage full-cycle recruiting efforts for hourly and salaried roles, including job postings, sourcing, screening, interview coordination, and offering support. - Execute recruitment strategies in partnership with leadership. - Coordinate pre-employment processes, including background checks, drug screens, and offer letters. - Build and maintain talent pipelines through job boards, job fairs, community outreach, and partnerships with schools or workforce agencies. Onboarding & Offboarding - Coordinate and deliver onboarding experiences and new employee orientation programs. - Ensure completion of onboarding documentation, training requirements, and new hire checklists. - Manage offboarding processes, including exit interviews, system access changes, and documentation. Leave Administration & Compliance - Administer and manage employee leaves of absence, including FMLA, state leaves, ADA accommodations, and company policies. - Partner with employees and managers to ensure a compliant, well-communicated leave experience. - Maintain accurate records and ensure compliance with federal, state, and company policies. HRIS, Data & Reporting - Maintain accurate employee records within the HRIS, ensuring data integrity and confidentiality. - Administer and approve system employee documentation. - Generate reports and support audits related to HR data, hiring, training, and headcount. - Provide administrative support for HR systems and processes. Qualifications To perform this job successfully, an individual must be able to perform each essential function satisfactorily, with or without reasonable accommodation. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE - 2–4 years of progressive HR experience - GED and some post-secondary education required. - Experience with full-cycle recruiting and onboarding. - Demonstrated experience administering leaves of absence (FMLA, ADA, etc.). - Working knowledge of HRIS platforms and data maintenance. Preferred - Bachelor’s degree in human resources, Business Administration, or related field. - Experience supporting multi-state or growing organizations. - Experience partnering with external leave administrators or benefits vendors SKILLS & ABILITIES · Strong Knowledge of HR Principles and Laws: Thorough understanding of federal, state, and local employment laws and regulations (e.g., FMLA, FLSA, ADA, EEO). · Effective Communication Skills: Excellent verbal and written communication abilities to interact with employees and management clearly and professionally. · Problem-Solving and Critical Thinking: Ability to assess situations, interpret information, and make sound, timely decisions to address employee and management needs. · Interpersonal and Relationship-Building Skills: Skilled at building trust and maintaining positive relationships across the organization to support a collaborative work environment in a remote environment. · Organizational and Time Management Abilities: Strong organizational skills to manage multiple responsibilities and prioritize effectively in a fast-paced setting. · Attention to Detail: High accuracy in maintaining records, managing HRIS data, and preparing reports or compliance documentation. · Reporting: Gather the metrics, generate insights, and prepare reports that support informed decision-making. · Adaptability and Flexibility: Responsive to changing priorities and able to adapt processes and practices in a dynamic work environment. · Training and Development Skills: Capable of delivering employee training sessions and workshops remotely that support growth and engagement. · HRIS and Technology Proficiency: Experience with HRIS systems and proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) or similar software. · Confidentiality and Integrity: High level of professionalism with a strong commitment to confidentiality and ethical conduct. LANGUAGE SKILLS · Proficient in English: Excellent verbal and written communication skills required to convey information clearly, handle sensitive topics, and draft policies, emails, and reports. · Bilingual or Multilingual (Preferred): Proficiency in an additional language is a plus to support a diverse workforce and facilitate communication across language barriers. · Strong Interpersonal Communication Abilities: Ability to adapt language and communication style to effectively engage employees at all levels of the organization in a remote environment. · Active Listening Skills: Capable understanding employee concerns, interpreting needs, and responding thoughtfully in various HR scenarios. REASONING ABILITY ·Sound Judgment and Decision-Making: Ability to make well-reasoned decisions based on a thorough understanding of HR policies, employment laws, and organizational goals. · Problem-Solving Skills: Capable of analyzing moderately complex employee relations issues. · Conflict Resolution: Skilled in assessing situations objectively, mediating disputes, and implementing fair and consistent resolutions to maintain a positive work environment. · Adaptability in Ambiguous Situations: Ability to remain flexible and effective in fast-paced or ambiguous situations, adjusting approach as needed while keeping organizational interests in mind. · Analytical Thinking: Proficiency in interpreting data and reports, recognizing trends, and providing insights that support HR strategy and organizational improvement. · Attention to Detail: Highly attentive to accuracy and completeness in documentation, compliance, and reporting, ensuring integrity in all HR processes. · Ability to define problems, collect data, establish facts, and draw valid conclusions. PHYSICAL DEMANDS The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, see, and hear. The employee frequently is required to use their hands to dial a telephone, utilize a computer keyboard and mouse, and operate office equipment. The employee is occasionally required to stand, walk, and reach with hands and arms and lift up to 20 pounds. Work Environment The employee works remotely from a suitable, comfortable environment that meets health and safety requirements and is in compliance with applicable employment laws in the employee's state of residence. The employee is expected to sit at a designated secure workspace during regularly scheduled work hours, communicate through phone or computer-based calling systems, type on a standard keyboard, and read and comprehend information from a computer screen and/or digital resources. This position adheres to all relevant state-specific regulations regarding work hours, breaks, and other employment standards. COMPENSATION & BENEFITS - Market competitive compensation program. - Health, Gym discounts, Dental, Vision, Life, Health Savings Account, Flexible Spending Account, 401(k), Paid Time Off, Paid Holidays, & More. The company extends equal employment opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, veteran status, sexual orientation, gender identity, gender expression, or any other reason prohibited by law.

Description We are looking for Entry-Level Healthcare Customer Representatives who are ready to learn, grow, and build a career with a great company! We’re seeking a candidate who is confident on the phone, detail-oriented, and committed to delivering respectful, solution-focused customer service. Additional candidate skills for this role include: navigating multiple systems, negotiating payment arrangements, maintaining accurate records, and upholding compliance - all while creating positive, professional experiences for every patient. Location Requirement: This position is only open in the following states: - Tennessee - Texas - Kentucky - must live within 30 miles of Campbellsville or Louisville - Aiken, SC - must live within 30 miles - Augusta, GA - must live within 30 miles Must be available to work either schedule (Monday–Friday):9:00 AM – 6:00 PM EST or 10:00 AM – 7:00 PM EST POSITION SUMMARY The Patient Account Representative is a key function supporting the company’s 1st Party clients. The role is responsible for communicating by phone with patients for the purpose of collecting and managing patient accounts. Through ongoing database maintenance, the Patient Account Representative ensures the timely receipt of claim payments and minimizes bad debt accrual. In this capacity, the Patient Account Representative provides outstanding customer service to customers and vendors through effective and timely communication. PRIMARY RESPONSIBILITIES - Treat all consumers with dignity and respect - Persuades consumers to pay and/or set up payment arrangements and settlements on deficiency account balances, while aiding in resolving negative credit history reporting for our consumers. - Utilize the scripted opening when the right party is reached. This includes identifying the consumer, identifying company, and asking for payment on the account. - Negotiate payment terms and methods when right party is reached. The negotiation process often requires reviewing account information in database, and/or asking probing questions of the consumer in order to better understand potential objections to payment. - Update the customer record with new information, record the call result or disposition, as well as any relevant notes about the call via the menu or narrative section of the system. - Make outbound and receive inbound calls using a company provided system to gather or clarify information. - Execute verbal skip tracing procedures when non-right party is reached. This includes asking for home address, home telephone number, and place of employment. - Comply with and adhere to all regulatory compliance areas, policies and procedures (including HIPAA and PCI compliance requirements), and "leading practices" - Ability to navigate through multiple tasks simultaneously and prioritize based on importance while displaying strong attention to detail. - Maintain supporting chronological notes that detail action taken to resolve outstanding account balances. - Receive research and respond to incoming questions; provide information, explain policies and procedures, and/or facilitate a resolution. - Performs other duties as assigned. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential function satisfactorily, with or without reasonable accommodation. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE - High school diploma or equivalent required. - Ability to communicate clearly and briefly, utilizing proper grammar and telephone etiquette. - Prior PC and keyboard knowledge is a mandatory requirement. - Ability to compute basic math calculations using addition, subtraction, multiplication, division, and percentages. SKILLS & ABILITIES - Exceptional customer service skills consisting of verbal and written communication. - Ability to converse and respond to common inquiries from consumers and members of the public. - Ability to write business-related documents such as letters, emails and other business correspondence as needed. - Analytical and problem-solving skills. - Strong individual work ethic possessing the ability to work within a team highly driven, self-starter with the ability to work independently as well a contribute to a team environment. - Ability to define problems, collect data, establish facts, and draw valid conclusions. LANGUAGE SKILLS - Ability to converse and respond to common inquiries from senior management as well as all other internal customers. - Ability to write business-related documents such as letters, emails, and other business correspondence as needed. REASONING ABILITY - Ability to define problems, collect data, establish facts, and draw valid conclusions. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, see and hear. The employee frequently is required to use hands to dial a telephone, utilize a computer keyboard and mouse, and operate office equipment. The employee is occasionally required to stand, walk, and reach with hands and arms, as well as lift up to 20 pounds. WORK ENVIRONMENT The employee works remotely from a suitable, comfortable environment that meets health and safety requirements and is in compliance with applicable employment laws in the employee's state of residence. The employee is expected to sit at a designated secure workspace during regularly scheduled work hours, communicate through phone or computer-based calling systems, type on a standard keyboard, and read and comprehend information from a computer screen and/or digital resources. This position adheres to all relevant state-specific regulations regarding work hours, breaks, and other employment standards. COMPENSATION & BENEFITS - Market competitive compensation program. - Health, Gym discounts, Dental, Vision, Life, Health Savings Account, Flexible Spending Account, 401(k), Paid Time Off, Paid Holidays, & More. The company extends equal employment opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, veteran status, sexual orientation, gender identity, gender expression, or any other reason prohibited by law.

Description We are looking for Entry-Level Healthcare Customer Representatives who are ready to learn, grow, and build a career with a great company! We’re seeking a candidate who is confident on the phone, detail-oriented, and committed to delivering respectful, solution-focused customer service. Additional candidate skills for this role include: navigating multiple systems, negotiating payment arrangements, maintaining accurate records, and upholding compliance - all while creating positive, professional experiences for every patient. Location Requirement: This position is only open in the following states: - Tennessee - Texas - Kentucky - must live within 30 miles of Campbellsville or Louisville - Aiken, SC - must live within 30 miles - Augusta, GA - must live within 30 miles Must be available to work either schedule (Monday–Friday):9:00 AM – 6:00 PM EST or 10:00 AM – 7:00 PM EST POSITION SUMMARY The Patient Account Representative is a key function supporting the company’s 1st Party clients. The role is responsible for communicating by phone with patients for the purpose of collecting and managing patient accounts. Through ongoing database maintenance, the Patient Account Representative ensures the timely receipt of claim payments and minimizes bad debt accrual. In this capacity, the Patient Account Representative provides outstanding customer service to customers and vendors through effective and timely communication. PRIMARY RESPONSIBILITIES - Treat all consumers with dignity and respect - Persuades consumers to pay and/or set up payment arrangements and settlements on deficiency account balances, while aiding in resolving negative credit history reporting for our consumers. - Utilize the scripted opening when the right party is reached. This includes identifying the consumer, identifying company, and asking for payment on the account. - Negotiate payment terms and methods when right party is reached. The negotiation process often requires reviewing account information in database, and/or asking probing questions of the consumer in order to better understand potential objections to payment. - Update the customer record with new information, record the call result or disposition, as well as any relevant notes about the call via the menu or narrative section of the system. - Make outbound and receive inbound calls using a company provided system to gather or clarify information. - Execute verbal skip tracing procedures when non-right party is reached. This includes asking for home address, home telephone number, and place of employment. - Comply with and adhere to all regulatory compliance areas, policies and procedures (including HIPAA and PCI compliance requirements), and "leading practices" - Ability to navigate through multiple tasks simultaneously and prioritize based on importance while displaying strong attention to detail. - Maintain supporting chronological notes that detail action taken to resolve outstanding account balances. - Receive research and respond to incoming questions; provide information, explain policies and procedures, and/or facilitate a resolution. - Performs other duties as assigned. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential function satisfactorily, with or without reasonable accommodation. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE - High school diploma or equivalent required. - Ability to communicate clearly and briefly, utilizing proper grammar and telephone etiquette. - Prior PC and keyboard knowledge is a mandatory requirement. - Ability to compute basic math calculations using addition, subtraction, multiplication, division, and percentages. SKILLS & ABILITIES - Exceptional customer service skills consisting of verbal and written communication. - Ability to converse and respond to common inquiries from consumers and members of the public. - Ability to write business-related documents such as letters, emails and other business correspondence as needed. - Analytical and problem-solving skills. - Strong individual work ethic possessing the ability to work within a team highly driven, self-starter with the ability to work independently as well a contribute to a team environment. - Ability to define problems, collect data, establish facts, and draw valid conclusions. LANGUAGE SKILLS - Ability to converse and respond to common inquiries from senior management as well as all other internal customers. - Ability to write business-related documents such as letters, emails, and other business correspondence as needed. REASONING ABILITY - Ability to define problems, collect data, establish facts, and draw valid conclusions. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, see and hear. The employee frequently is required to use hands to dial a telephone, utilize a computer keyboard and mouse, and operate office equipment. The employee is occasionally required to stand, walk, and reach with hands and arms, as well as lift up to 20 pounds. WORK ENVIRONMENT The employee works remotely from a suitable, comfortable environment that meets health and safety requirements and is in compliance with applicable employment laws in the employee's state of residence. The employee is expected to sit at a designated secure workspace during regularly scheduled work hours, communicate through phone or computer-based calling systems, type on a standard keyboard, and read and comprehend information from a computer screen and/or digital resources. This position adheres to all relevant state-specific regulations regarding work hours, breaks, and other employment standards. COMPENSATION & BENEFITS - Market competitive compensation program. - Health, Gym discounts, Dental, Vision, Life, Health Savings Account, Flexible Spending Account, 401(k), Paid Time Off, Paid Holidays, & More. The company extends equal employment opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, veteran status, sexual orientation, gender identity, gender expression, or any other reason prohibited by law.

Description We are seeking a mid-career HR Specialist with 2–4 years of hands-on experience to support core people operations across the employee lifecycle. This role is ideal for an HR professional who is detail-oriented, employee-focused, and comfortable balancing compliance-driven work with relationship-based HR support. The position is available for work within the United States except from the following states: AZ,CA,CO, CT, Il, MA, MD, ME,MI, MN, ND, NJ, NM, NV, NY, OR, RI,VT, WA, and WASHINGTON, D.C.State locations and specifics are subject to change as our hiring requirements shift. POSITION SUMMARY The Human Resources Specialist is responsible for enhancing employee experience onboarding, leave administration, HRIS data management, employee engagement, talent acquisition, and employee lifecycle support. The HR Specialist plays a key role in ensuring a smooth employee experience from recruitment through development and offboarding.Requirements PRIMARY RESPONSIBILITIES Employee Relations, Engagement & Development - Serve as a trusted HR point of contact for employees and managers. - Create and facility employee engagement initiatives, including surveys, recognition programs, wellness activities, and culture-building events. - Partner with supervisors to coordinate employee development, training, and certifications. - Communicate employee relations concerns to HR leadership and assist with resolution. Talent Acquisition & Recruitment - Manage full-cycle recruiting efforts for hourly and salaried roles, including job postings, sourcing, screening, interview coordination, and offering support. - Execute recruitment strategies in partnership with leadership. - Coordinate pre-employment processes, including background checks, drug screens, and offer letters. - Build and maintain talent pipelines through job boards, job fairs, community outreach, and partnerships with schools or workforce agencies. Onboarding & Offboarding - Coordinate and deliver onboarding experiences and new employee orientation programs. - Ensure completion of onboarding documentation, training requirements, and new hire checklists. - Manage offboarding processes, including exit interviews, system access changes, and documentation. Leave Administration & Compliance - Administer and manage employee leaves of absence, including FMLA, state leaves, ADA accommodations, and company policies. - Partner with employees and managers to ensure a compliant, well-communicated leave experience. - Maintain accurate records and ensure compliance with federal, state, and company policies. HRIS, Data & Reporting - Maintain accurate employee records within the HRIS, ensuring data integrity and confidentiality. - Administer and approve system employee documentation. - Generate reports and support audits related to HR data, hiring, training, and headcount. - Provide administrative support for HR systems and processes. Qualifications To perform this job successfully, an individual must be able to perform each essential function satisfactorily, with or without reasonable accommodation. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE - 2–4 years of progressive HR experience - GED and some post-secondary education required. - Experience with full-cycle recruiting and onboarding. - Demonstrated experience administering leaves of absence (FMLA, ADA, etc.). - Working knowledge of HRIS platforms and data maintenance. Preferred - Bachelor’s degree in human resources, Business Administration, or related field. - Experience supporting multi-state or growing organizations. - Experience partnering with external leave administrators or benefits vendors SKILLS & ABILITIES · Strong Knowledge of HR Principles and Laws: Thorough understanding of federal, state, and local employment laws and regulations (e.g., FMLA, FLSA, ADA, EEO). · Effective Communication Skills: Excellent verbal and written communication abilities to interact with employees and management clearly and professionally. · Problem-Solving and Critical Thinking: Ability to assess situations, interpret information, and make sound, timely decisions to address employee and management needs. · Interpersonal and Relationship-Building Skills: Skilled at building trust and maintaining positive relationships across the organization to support a collaborative work environment in a remote environment. · Organizational and Time Management Abilities: Strong organizational skills to manage multiple responsibilities and prioritize effectively in a fast-paced setting. · Attention to Detail: High accuracy in maintaining records, managing HRIS data, and preparing reports or compliance documentation. · Reporting: Gather the metrics, generate insights, and prepare reports that support informed decision-making. · Adaptability and Flexibility: Responsive to changing priorities and able to adapt processes and practices in a dynamic work environment. · Training and Development Skills: Capable of delivering employee training sessions and workshops remotely that support growth and engagement. · HRIS and Technology Proficiency: Experience with HRIS systems and proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) or similar software. · Confidentiality and Integrity: High level of professionalism with a strong commitment to confidentiality and ethical conduct. LANGUAGE SKILLS · Proficient in English: Excellent verbal and written communication skills required to convey information clearly, handle sensitive topics, and draft policies, emails, and reports. · Bilingual or Multilingual (Preferred): Proficiency in an additional language is a plus to support a diverse workforce and facilitate communication across language barriers. · Strong Interpersonal Communication Abilities: Ability to adapt language and communication style to effectively engage employees at all levels of the organization in a remote environment. · Active Listening Skills: Capable understanding employee concerns, interpreting needs, and responding thoughtfully in various HR scenarios. REASONING ABILITY ·Sound Judgment and Decision-Making: Ability to make well-reasoned decisions based on a thorough understanding of HR policies, employment laws, and organizational goals. · Problem-Solving Skills: Capable of analyzing moderately complex employee relations issues. · Conflict Resolution: Skilled in assessing situations objectively, mediating disputes, and implementing fair and consistent resolutions to maintain a positive work environment. · Adaptability in Ambiguous Situations: Ability to remain flexible and effective in fast-paced or ambiguous situations, adjusting approach as needed while keeping organizational interests in mind. · Analytical Thinking: Proficiency in interpreting data and reports, recognizing trends, and providing insights that support HR strategy and organizational improvement. · Attention to Detail: Highly attentive to accuracy and completeness in documentation, compliance, and reporting, ensuring integrity in all HR processes. · Ability to define problems, collect data, establish facts, and draw valid conclusions. PHYSICAL DEMANDS The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, see, and hear. The employee frequently is required to use their hands to dial a telephone, utilize a computer keyboard and mouse, and operate office equipment. The employee is occasionally required to stand, walk, and reach with hands and arms and lift up to 20 pounds. Work Environment The employee works remotely from a suitable, comfortable environment that meets health and safety requirements and is in compliance with applicable employment laws in the employee's state of residence. The employee is expected to sit at a designated secure workspace during regularly scheduled work hours, communicate through phone or computer-based calling systems, type on a standard keyboard, and read and comprehend information from a computer screen and/or digital resources. This position adheres to all relevant state-specific regulations regarding work hours, breaks, and other employment standards. COMPENSATION & BENEFITS - Market competitive compensation program. - Health, Gym discounts, Dental, Vision, Life, Health Savings Account, Flexible Spending Account, 401(k), Paid Time Off, Paid Holidays, & More. The company extends equal employment opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, veteran status, sexual orientation, gender identity, gender expression, or any other reason prohibited by law.