Job Closed

This listing is no longer active.

Relocity, Inc. logo
Relocity, Inc.

Mobilizing today's talent.

Customer Success Manager – Implementation, SaaS Enterprise

Implementation SpecialistCustomer SuccessOtherRemoteSeniorTeam 201-500H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

145 days ago

Salary

$100K - $120K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Customer Success Manager – Implementation, SaaS Enterprise

Relocity, Inc.

• Own the end-to-end client journey—from onboarding and implementation through account management, renewal, and expansion. • Ensure each customer realizes measurable value from our solutions while driving adoption, engagement, and satisfaction. • Lead all aspects of client onboarding and implementation, ensuring 95%+ of projects are delivered on time and within scope. • Track and improve Time-to-Value (TTV) and Implementation Completion Rate to accelerate client success. • Develop and execute engagement strategies to achieve 80–90%+ active usage rates. • Proactively monitor accounts to identify risks and provide strategic recommendations to clients. • Own assigned client accounts and serve as the primary point of contact for enterprise clients. • Maintain 95%+ gross renewal rate and 110%+ net revenue retention (NRR) through proactive relationship management. • Identify upsell and cross-sell opportunities representing 10–15% of total portfolio ARR annually. • Address and resolve escalations and operational issues with a target of 90%+ closure within SLA and CSAT ≥ 4.5/5. • Advocate for client needs internally, collaborating with Product, Engineering, and Support teams. • Contribute to process improvements to enhance operational efficiency, reduce onboarding cycle times (10–15% YOY improvement), and optimize the client experience. • Maintain dashboards and reports to track essential metrics such as Net Revenue Retention (NRR) and CSAT.

Job Requirements

  • minimum of 5 years in Customer Success, Implementation, or related client-facing roles within a SaaS environment, managing enterprise or complex accounts.
  • Proven ability to manage enterprise accounts, ensuring adoption, satisfaction, renewals, and expansion.
  • Ability to lead multiple client implementations simultaneously with on-time, high-quality delivery.
  • Identify trends, assess risks, and develop actionable solutions to improve client outcomes.
  • Strong verbal and written communication skills; comfortable presenting to senior stakeholders.
  • Ability to quickly learn complex technology platforms and explain them clearly to clients.
  • Track record of working effectively with Sales, Product, and Engineering teams.
  • Thrives in a fast-paced environment with a proactive, hands-on approach.
  • Proficiency with CRM and CS platforms (HubSpot, JIRA, Google Suite).
  • Bachelor’s degree in Business Administration, Marketing, or related field; MBA or project management certification (PMP, CSM, CCSM) a plus.

Benefits

  • Competitive Compensation
  • Paid Time Off
  • Paid Parental Leave
  • Remote Workplace
  • Flexible Work Schedules
  • Health, Dental, Vision, LTD Insurance
  • 401(k)
  • Professional Development Opportunities

Related Job Pages

More Implementation Specialist Jobs

Samsara logo

Enterprise Implementation Consultant

Samsara

Samsara Inc. is on a mission to increase the sustainability of the operations that power the global economy. The company pioneers the Connected Operations Cloud

• Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform • Manage the deployment of Samsara technology to customers, enabling customers to achieve quick time to value in their investment • Create launch plans and a roadmap to increase product usage • Track implementation progress, participation, product adoption, and account health • Run training sessions, demonstrate Samsara’s technology, and work through challenges with customers and day-to-day users of the system across numerous use cases • Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers • Deeply understand the Samsara platform’s capabilities and explain them to customers of all types • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Mexico
Job Closed
OtherRemoteTeam 1-10Since 2023H1B No Sponsor

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Workday Conversion Consultant leads data migration activities, ensuring accurate, validated, and timely data loads into Workday. Key Responsibilities - Lead data conversion strategy and execution for Workday implementations. - Analyze legacy data and define transformation and cleansing rules. - Execute data loads using EIBs and conversion tools. - Validate converted data and resolve discrepancies. - Partner with functional teams to ensure data readiness and accuracy. Qualifications - Bachelor’s degree in Information Systems, Business, or related field. - Experience supporting Workday data conversions. - Strong data analysis and validation skills. - Experience with EIBs and reporting. Requirements - Workday Data Conversion Certification (preferred). Note - No 3rd parties; No Sponsorship - USC or Greencard.

United States
Job Closed
ContractRemoteTeam 51-200H1B No Sponsor

• Execute hands-on implementation of finalized **Arista and Cisco Nexus network designs** • Deploy and validate **VXLAN EVPN fabrics** in spine–leaf architectures • Configure and troubleshoot **BGP underlay and overlay** • Perform network migrations and cutovers, including weekend activities when required • Run and troubleshoot **Ansible playbooks** for network automation and configuration tasks • Validate configurations through testing to ensure stability, security, and performance • Document implementations, SOPs, and configuration standards • Collaborate with architects, project managers, and client engineering teams • Support post-implementation optimization and tuning

Mexico
Billhighway logo

AMS Platform Implementation Specialist

Billhighway

We're a Chapter Management Solution that provides the perfect balance between HQ visibility and chapter autonomy.

OtherRemoteTeam 51-200H1B Sponsor

• Oversee the end-to-end implementation of Salesforce including the configuration, user set up, custom workflows, and integrations • Ensure solutions are scalable and tailored to business requirements • Continuously assess system performance and user feedback to implement improvements • Provide training, support, and documentation to ensure user adoption and long-term system success • Design and maintain clean, scalable data models that support reporting, segmentation, and automation • Establish the best practices for data quality, integrity, and security • Act as an AMS Platform subject matter expert and trusted advisor • Recommend tools, features, and strategies to maximize impact align with long-term business goals • Partner with key internal stakeholders including other members of the Implementation team and the Product team • Act as the voice of the customer with Product to advocate for product improvements and evaluate roadmap decisions

District of Columbia + 15 moreAll locations: District of Columbia | Florida | Illinois | New Hampshire | New Jersey | North Carolina | Ohio | Maryland | Michigan | Minnesota | Pennsylvania | South Carolina | Tennessee | Texas | Virginia | West Virginia
$90K - $110K / year
Job Closed