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Raspberry AI logo
Raspberry AI

Generative AI for the fashion industry

AI Support Specialist

Artificial IntelligenceArtificial IntelligenceOtherRemoteSeniorTeam 11-50H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

153 days ago

Salary

0

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

AI Support Specialist

Raspberry AI

• Own the support queue end-to-end: triage, investigate, resolve, and follow up with customers via Support Desk and email • Create clear bug reports (steps to reproduce, screenshots, expected vs actual behavior) and track escalations to Engineering • Improve support workflows and infrastructure: macros, tagging, routing, SLAs/expectations, and internal playbooks • Evaluate and recommend support tooling and processes to support scale (e.g., Zendesk vs Intercom) • Maintain and improve customer-facing and internal support documentation with manager (Help Docs, quick guides, Looms) • Participate in product QA/testing (including weekly bug bash) and proactively test workflows ahead of customer sessions • Monitor recurring issues and customer friction patterns; share insights with Product/Engineering to prevent repeats • Collaborate cross-functionally to support launches, incidents, and customer communications when needed

Job Requirements

  • 5–8+ years of experience supporting creative software users (fashion, design, or adjacent industries strongly preferred)
  • Strong written communication and ability to explain workflows clearly and calmly
  • Experience managing support tickets and customer issues end-to-end
  • Familiarity with support platforms (Zendesk, Intercom, or similar) and support operations basics
  • Comfort troubleshooting technical issues (browser, uploads, permissions, account settings, file behavior)
  • Experience collaborating cross-functionally with Product and Engineering (bug reporting, reproduction steps, prioritization)
  • Familiarity with generative AI tools (e.g., Midjourney, DALL
  • E, similar)
  • Google Docs, Slides, and Spreadsheets
  • MS365
  • Bonus: Experience building support infrastructure (macros, help center structure, chatbot/agentic support, reporting)

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